Toshiba e-STUDIO200L/230L, e-STUDIO350/450, e-STUDIO230/280, e-STUDIO3511/4511 manual Troubleshooting

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3. TROUBLESHOOTING

Network Operator’s Guide — 3. Troubleshooting

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Contents Network Operator’s Guide Software License Agreement Government Restricted Rights Trademarks and Copyright About This Guide PrefaceConventions About Other ManualsTable of Contents Troubleshooting Network Operator’s Guide Table of Contents Overview Features and Functions Topaccess END-USER Mode TopAccess Overview TopAccess web page for end users opens Accessing TopAccess End-User ModeInstall Software link TopAccess Web SiteFunction Tab Menu BarHelp link Top linkDevice Information Checking Device StatusPaper OptionsManaging Print Jobs Managing JobsDisplaying Print Jobs Releasing a Print Job Deleting a Print JobClick Delete Displaying Fax/Internet Fax Jobs Managing Fax/Internet Fax JobsClick Release Deleting a Fax Transmission Job Delay TimeFile No Displaying Scan Jobs Managing Scan JobsDestination Deleting a Scan JobAgent StatusDisplaying Print Job Logs Displaying Job LogsDuration Displaying Transmission JournalsDept ModeLine Displaying Reception JournalsFrom Displaying Scan Job Logs Managing Templates Setting Group InformationRegistering Private Template Groups Private Templates page is displayed Page Template menu page is displayed Click Save Resetting Group InformationClick OK Click the group name link that you want to reset Registering Private Templates Click ResetRegistering or Editing Private Templates Private Templates page is displayed Page Click Edit to define or edit the template properties For e-STUDIO450 Series and e-STUDIO280 Series Select agents and click Select AgentNetwork Operator’s Guide Managing Templates Template properties are registered Panel Setting Entering the recipients manually Destination SettingSelecting the recipients from the address book Click ADD Click Destination Setting to open the Recipient ListSelecting the groups from the address book Searching for recipients in the Ldap server Click Address GroupSearch Contact page is displayed Selected recipients are added in the Recipient List Internet Fax Setting Fax Setting Delayed Transmit PasswordECM Line SelectFile Name Email SettingFragment Message Size Quality Save as file SettingDestination Use local folder Login User Name Port Number CommandRetype Password Destination RemoteScan Setting Box SettingRotation Color ModeBackground Original SizeJpeg Compression Setting Template PasswordGroup Information page is displayed Template Information page is displayed Resetting Private Templates Private Templates page is displayed Template Properties page is displayed Displaying Public Templates Click Reset TemplateNetwork Operator’s Guide Managing Templates Managing Contacts in the Address Book Managing Address BookAdding, Editing, or Deleting Contacts Manually Enter following items to specify the recipient information Page Click the link that you want to delete in the contacts list Adding New Contact from the Ldap Server Selected contacts are added in the Address Book Click the Group submenu Managing Groups in the Address BookEnter following items to specify the group properties Selected group is deleted Managing Mailboxes Enter the 5-digit password for the mailbox and click OK Setting Up an Open MailboxClick Edit Select agents and click Select Agent Page Send email when an error occurs MailBox SettingComment NotificationInternet Fax Setting Destination SettingRelay End Terminal Report Save as file Setting Email SettingBox Setting Deleting an Open Mailbox Enter the password for the mailbox and click OKSelected mailbox is deleted Displaying the Total Counter Managing CountersDisplaying the Department Counter You can check the total counter in thisDepartment menu page is displayed Department Information page opens Network Operator’s Guide Managing Counters Troubleshooting TopAccess Error Messages Print Job Status Messages TopAccess ErrorsError Code Cause Corrective Action Transmission/Reception Journal Status MessagesNetwork Operator’s Guide TopAccess Errors Error Code Cause Corrective Action Email process error Ask the sender to resend the Email Error occurs because the paper empty Scan Job Status Messages Error Code Message Corrective Action2C6A Failed to copy file Turn the power OFF and then back on Perform the print with the administrator’s Has been exceeded list maxi Folders Mum Error Code Message Corrective Action Index Index 29, 40 SUB FC-3511/4511 DP-3520/4520 DP-2320/2820 OME030037D0 Multifunctional Digital Systems

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