Toshiba e-STUDIO350/450, e-STUDIO200L/230L, e-STUDIO230/280 Error Code Cause Corrective Action

Page 88

Error Code

Cause

Corrective Action

 

 

 

 

Directory creation failure

Check if the access privilege to the

1C30

 

storage directory is writable. Check

 

if the server or local disk has a suffi-

 

 

 

 

cient space in disk capacity.

 

 

 

 

File creation failure

Check if the access privilege to the

1C31

 

storage directory is writable. Check

 

if the server or local disk has a suffi-

 

 

 

 

cient space in disk capacity.

 

 

 

 

File deletion failure

Turn the power OFF and then back

1C32

 

ON. Perform the job in error again. If

 

the error still occurs, contact your ser-

 

 

 

 

vice representative.

 

 

 

 

File access failure

Check if the access privilege to the

1C33

 

storage directory is writable. Check

 

if the server or local disk has a suffi-

 

 

 

 

cient space in disk capacity.

 

 

 

 

Image conversion abnormality

Turn the power OFF and then back

1C40

 

ON. Perform the job in error again. If

 

the error still occurs, contact your ser-

 

 

 

 

vice representative.

 

 

 

 

HDD full failure during processing

Reduce the number of pages of the

 

 

job in error and perform the job

1C60

 

again. Check if the server or local

 

 

disk has a sufficient space in disk

 

 

capacity.

 

 

 

 

Address Book reading failure

Turn the power OFF and then back

 

 

ON. Perform the job in error again.

1C61

 

Reset the data in the Address Book

 

and perform the job again.

 

 

 

 

If the error still occurs, contact your

 

 

service representative.

 

 

 

 

Memory acquiring failure

Turn the power OFF and then back

1C62

 

ON. Perform the job in error again. If

 

the error still occurs, contact your ser-

 

 

 

 

vice representative.

 

 

 

1C63

Terminal IP address unset

Ask your administrator to set the IP

 

address of the equipment.

 

 

 

 

 

1C64

Terminal mail address unset

Ask your administrator to set the

 

E-mail address of the equipment.

 

 

 

 

 

1C65

SMTP address unset

Ask your administrator to set the

 

SMTP server address.

 

 

 

 

 

1C66

Server time time-out error

Check if the SMTP server is operat-

 

ing properly.

 

 

 

 

 

 

NIC time time-out error

Turn the power OFF and then back

1C67

 

ON. Perform the job in error again. If

 

the error still occurs, contact your ser-

 

 

 

 

vice representative.

 

 

 

88

Network Operator’s Guide — TopAccess Errors

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Contents Network Operator’s Guide Software License Agreement Government Restricted Rights Trademarks and Copyright Preface About This GuideConventions About Other ManualsTable of Contents Troubleshooting Network Operator’s Guide Table of Contents Overview Features and Functions Topaccess END-USER Mode TopAccess Overview Accessing TopAccess End-User Mode TopAccess web page for end users opensTopAccess Web Site Install Software linkFunction Tab Menu BarTop link Help linkChecking Device Status Device InformationPaper OptionsManaging Print Jobs Managing JobsDisplaying Print Jobs Releasing a Print Job Deleting a Print JobClick Delete Displaying Fax/Internet Fax Jobs Managing Fax/Internet Fax JobsClick Release Deleting a Fax Transmission Job Delay TimeFile No Managing Scan Jobs Displaying Scan JobsDeleting a Scan Job DestinationAgent StatusDisplaying Job Logs Displaying Print Job LogsDisplaying Transmission Journals DurationDept ModeLine Displaying Reception JournalsFrom Displaying Scan Job Logs Managing Templates Setting Group InformationRegistering Private Template Groups Private Templates page is displayed Page Template menu page is displayed Click Save Resetting Group InformationClick OK Click the group name link that you want to reset Registering Private Templates Click ResetRegistering or Editing Private Templates Private Templates page is displayed Page Click Edit to define or edit the template properties Select agents and click Select Agent For e-STUDIO450 Series and e-STUDIO280 SeriesNetwork Operator’s Guide Managing Templates Template properties are registered Panel Setting Destination Setting Entering the recipients manuallySelecting the recipients from the address book Click ADD Click Destination Setting to open the Recipient ListSelecting the groups from the address book Click Address Group Searching for recipients in the Ldap serverSearch Contact page is displayed Selected recipients are added in the Recipient List Internet Fax Setting Fax Setting Password Delayed TransmitECM Line SelectFile Name Email SettingFragment Message Size Quality Save as file SettingDestination Use local folder Port Number Command Login User NameRetype Password Destination RemoteBox Setting Scan SettingColor Mode RotationBackground Original SizeSetting Template Password Jpeg CompressionGroup Information page is displayed Template Information page is displayed Resetting Private Templates Private Templates page is displayed Template Properties page is displayed Click Reset Template Displaying Public TemplatesNetwork Operator’s Guide Managing Templates Managing Contacts in the Address Book Managing Address BookAdding, Editing, or Deleting Contacts Manually Enter following items to specify the recipient information Page Click the link that you want to delete in the contacts list Adding New Contact from the Ldap Server Selected contacts are added in the Address Book Managing Groups in the Address Book Click the Group submenuEnter following items to specify the group properties Selected group is deleted Managing Mailboxes Setting Up an Open Mailbox Enter the 5-digit password for the mailbox and click OKClick Edit Select agents and click Select Agent Page MailBox Setting Send email when an error occursComment NotificationInternet Fax Setting Destination SettingRelay End Terminal Report Save as file Setting Email SettingBox Setting Enter the password for the mailbox and click OK Deleting an Open MailboxSelected mailbox is deleted Managing Counters Displaying the Total CounterDisplaying the Department Counter You can check the total counter in thisDepartment menu page is displayed Department Information page opens Network Operator’s Guide Managing Counters Troubleshooting TopAccess Errors TopAccess Error Messages Print Job Status MessagesError Code Cause Corrective Action Transmission/Reception Journal Status MessagesNetwork Operator’s Guide TopAccess Errors Error Code Cause Corrective Action Email process error Ask the sender to resend the Email Error occurs because the paper empty Error Code Message Corrective Action Scan Job Status Messages2C6A Failed to copy file Turn the power OFF and then back on Perform the print with the administrator’s Has been exceeded list maxi Folders Mum Error Code Message Corrective Action Index Index 29, 40 SUB FC-3511/4511 DP-3520/4520 DP-2320/2820 OME030037D0 Multifunctional Digital Systems
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