Toshiba e-STUDIO3511/4511 manual Scan Job Status Messages, Error Code Message Corrective Action

Page 91

Error Code

Cause

Corrective Action

 

 

 

 

Power failure

Confirm the job is recovered or not.

3C70

 

If not, ask the sender to resend the

 

 

Email.

 

 

 

 

Destination address error

Ask your administrator whether the

 

 

DNS and mail server settings are cor-

3D10

 

rectly set. If they are correctly set,

 

 

ask the sender to confirm the destina-

 

 

tion address is correct.

 

 

 

 

Exceeding maximum offramp desti-

Ask the sender to specify up to 40

 

nations

destinations for one offramp gateway

3D20

 

job. The equipment cannot perform

 

 

the offramp gateway transmission for

 

 

more than 40 destinations.

 

 

 

3D30

Fax unit is not installed

Make sure the Fax unit is installed, or

 

connected correctly.

 

 

 

 

 

 

POP3 server communication error

Ask your administrator that the POP3

3E10

 

server address is correctly set, or the

 

 

POP3 server works properly.

 

 

 

 

POP3 server communication timeout

Ask your administrator that the POP3

3E20

 

server works properly and the LAN

 

 

cable is connected to the server.

 

 

 

 

POP3 login error

Ask your administrator that the POP3

3E30

 

user name and password is set cor-

 

 

rectly.

 

 

 

3F00, 3F10,

File I/O error

Ask the sender to resend the Email.

3F20, 3F30,

 

If the error still occurs, contact your

3F40

 

service representative.

 

 

 

Scan Job Status Messages

The status and result of the scan jobs is indicated as following in the Scan Job page in the Job Status tab and Scan Log page in the Logs tab.

Error Code

Message

Corrective Action

 

 

 

Email

 

 

 

 

 

2C10, 2C12,

Illegal Job status

A system error has occurred during send-

2C13,

 

ing an email. Retry it. If the error still

 

occurs, contact your service representa-

2C20-2C22

 

 

tive.

 

 

 

2C11, 2C62

Not enough memory

Make sure there is enough memory to

 

send the scan job.

 

 

 

 

 

2C14

Invalid parameter specified

Make sure you specify the settings cor-

 

rectly and try again.

 

 

 

 

 

2C15

Message size exceeded limit or

You are sending too many documents at a

maximum size

time. Send your documents separately.

 

 

 

 

 

Failed to create directory

Make sure that the access privilege to the

2C30

 

storage directory is writable and the

 

server or local disc has a sufficient space.

 

 

 

 

Then retry the scan.

 

 

 

Network Operator’s Guide — TopAccess Errors

91

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Contents Network Operator’s Guide Software License Agreement Government Restricted Rights Trademarks and Copyright About Other Manuals PrefaceAbout This Guide ConventionsTable of Contents Troubleshooting Network Operator’s Guide Table of Contents Overview Features and Functions Topaccess END-USER Mode TopAccess Overview TopAccess web page for end users opens Accessing TopAccess End-User ModeMenu Bar TopAccess Web SiteInstall Software link Function TabHelp link Top linkOptions Checking Device StatusDevice Information PaperManaging Print Jobs Managing JobsDisplaying Print Jobs Releasing a Print Job Deleting a Print JobClick Delete Displaying Fax/Internet Fax Jobs Managing Fax/Internet Fax JobsClick Release Deleting a Fax Transmission Job Delay TimeFile No Displaying Scan Jobs Managing Scan JobsStatus Deleting a Scan JobDestination AgentDisplaying Print Job Logs Displaying Job LogsMode Displaying Transmission JournalsDuration DeptLine Displaying Reception JournalsFrom Displaying Scan Job Logs Managing Templates Setting Group InformationRegistering Private Template Groups Private Templates page is displayed Page Template menu page is displayed Click Save Resetting Group InformationClick OK Click the group name link that you want to reset Registering Private Templates Click ResetRegistering or Editing Private Templates Private Templates page is displayed Page Click Edit to define or edit the template properties For e-STUDIO450 Series and e-STUDIO280 Series Select agents and click Select AgentNetwork Operator’s Guide Managing Templates Template properties are registered Panel Setting Entering the recipients manually Destination SettingSelecting the recipients from the address book Click ADD Click Destination Setting to open the Recipient ListSelecting the groups from the address book Searching for recipients in the Ldap server Click Address GroupSearch Contact page is displayed Selected recipients are added in the Recipient List Internet Fax Setting Fax Setting Line Select PasswordDelayed Transmit ECMFile Name Email SettingFragment Message Size Quality Save as file SettingDestination Use local folder Destination Remote Port Number CommandLogin User Name Retype PasswordScan Setting Box SettingOriginal Size Color ModeRotation BackgroundJpeg Compression Setting Template PasswordGroup Information page is displayed Template Information page is displayed Resetting Private Templates Private Templates page is displayed Template Properties page is displayed Displaying Public Templates Click Reset TemplateNetwork Operator’s Guide Managing Templates Managing Contacts in the Address Book Managing Address BookAdding, Editing, or Deleting Contacts Manually Enter following items to specify the recipient information Page Click the link that you want to delete in the contacts list Adding New Contact from the Ldap Server Selected contacts are added in the Address Book Click the Group submenu Managing Groups in the Address BookEnter following items to specify the group properties Selected group is deleted Managing Mailboxes Enter the 5-digit password for the mailbox and click OK Setting Up an Open MailboxClick Edit Select agents and click Select Agent Page Notification MailBox SettingSend email when an error occurs CommentInternet Fax Setting Destination SettingRelay End Terminal Report Save as file Setting Email SettingBox Setting Deleting an Open Mailbox Enter the password for the mailbox and click OKSelected mailbox is deleted You can check the total counter in this Managing CountersDisplaying the Total Counter Displaying the Department CounterDepartment menu page is displayed Department Information page opens Network Operator’s Guide Managing Counters Troubleshooting Transmission/Reception Journal Status Messages TopAccess ErrorsTopAccess Error Messages Print Job Status Messages Error Code Cause Corrective ActionNetwork Operator’s Guide TopAccess Errors Error Code Cause Corrective Action Email process error Ask the sender to resend the Email Error occurs because the paper empty Scan Job Status Messages Error Code Message Corrective Action2C6A Failed to copy file Turn the power OFF and then back on Perform the print with the administrator’s Has been exceeded list maxi Folders Mum Error Code Message Corrective Action Index Index 29, 40 SUB FC-3511/4511 DP-3520/4520 DP-2320/2820 OME030037D0 Multifunctional Digital Systems
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