Toshiba e-STUDIO3511/4511, e-STUDIO350/450 manual Network Operator’s Guide TopAccess Errors

Page 87

Error Code

Cause

Corrective Action

 

 

 

0050

Line busy

Retry communications.

 

 

 

 

Security Mismatch in Relay or Mail

Confirm the remote party’s Security

0053

Box transmission

Code, system password and your

 

 

setup.

 

 

 

00B0-00B5

Signal Error or Line Condition Error

Retry communications. Frequent

 

failures may indicate a phone line

00C0-00C4

 

problem. If possible, move the unit

00D0-00D2

 

to another line and try your commu-

 

nications again.

 

 

 

 

 

 

HDD error

Retry communications. If the error

00E8

 

still occurs, contact your service rep-

 

 

resentative.

 

 

 

 

Software failure

Retry communications. If the error

00F0

 

still occurs, contact your service rep-

 

 

resentative.

 

 

 

 

Hardware noise

Retry communications. If the error

00F1

 

still occurs, contact your service rep-

 

 

resentative.

 

 

 

 

System access abnormality

Turn the power OFF and then back

1C10

 

ON. Perform the job in error again. If

 

the error still occurs, contact your ser-

 

 

 

 

vice representative.

 

 

 

 

Insufficient memory

When there are running jobs, perform

 

 

the job in error again after the com-

1C11

 

pletion of the running jobs. If the

 

error still occurs, turn the power OFF

 

 

 

 

and then back ON, and perform the

 

 

job again.

 

 

 

1C12

Message reception error

Turn the power OFF and then back

 

ON. Perform the job in error again.

 

 

 

 

 

1C13

Message transmission error

Turn the power OFF and then back

 

ON. Perform the job in error again.

 

 

 

 

 

 

Invalid parameter

When a template is used, form the

1C14

 

template again. If the error still

 

occurs, turn the power OFF and then

 

 

 

 

back ON, and perform the job again.

 

 

 

 

Exceeding file capacity

Ask your administrator to change the

 

 

“Fragment Page Size” setting for the

1C15

 

Internet Fax setting, or reduce the

 

 

number of pages and perform the job

 

 

again.

 

 

 

 

System management module access

Turn the power OFF and then back

1C20

abnormality

ON. Perform the job in error again. If

 

the recovery is still not completed,

 

 

 

 

contact your service representative.

 

 

 

 

Job control module access abnormal-

Turn the power OFF and then back

1C21-1C22

ity

ON. Perform the job in error again. If

 

the recovery is still not completed,

 

 

 

 

contact your service representative.

 

 

 

Network Operator’s Guide — TopAccess Errors

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Contents Network Operator’s Guide Software License Agreement Government Restricted Rights Trademarks and Copyright About Other Manuals PrefaceAbout This Guide ConventionsTable of Contents Troubleshooting Network Operator’s Guide Table of Contents Overview Features and Functions Topaccess END-USER Mode TopAccess Overview TopAccess web page for end users opens Accessing TopAccess End-User ModeMenu Bar TopAccess Web SiteInstall Software link Function TabHelp link Top linkOptions Checking Device StatusDevice Information PaperManaging Jobs Managing Print JobsDisplaying Print Jobs Deleting a Print Job Releasing a Print JobClick Delete Managing Fax/Internet Fax Jobs Displaying Fax/Internet Fax JobsClick Release Delay Time Deleting a Fax Transmission JobFile No Displaying Scan Jobs Managing Scan JobsStatus Deleting a Scan JobDestination AgentDisplaying Print Job Logs Displaying Job LogsMode Displaying Transmission JournalsDuration DeptDisplaying Reception Journals LineFrom Displaying Scan Job Logs Setting Group Information Managing TemplatesRegistering Private Template Groups Private Templates page is displayed Page Template menu page is displayed Resetting Group Information Click SaveClick OK Click the group name link that you want to reset Click Reset Registering Private TemplatesRegistering or Editing Private Templates Private Templates page is displayed Page Click Edit to define or edit the template properties For e-STUDIO450 Series and e-STUDIO280 Series Select agents and click Select AgentNetwork Operator’s Guide Managing Templates Template properties are registered Panel Setting Entering the recipients manually Destination SettingSelecting the recipients from the address book Click Destination Setting to open the Recipient List Click ADDSelecting the groups from the address book Searching for recipients in the Ldap server Click Address GroupSearch Contact page is displayed Selected recipients are added in the Recipient List Internet Fax Setting Fax Setting Line Select PasswordDelayed Transmit ECMEmail Setting File NameFragment Message Size Save as file Setting QualityDestination Use local folder Destination Remote Port Number CommandLogin User Name Retype PasswordScan Setting Box SettingOriginal Size Color ModeRotation BackgroundJpeg Compression Setting Template PasswordGroup Information page is displayed Template Information page is displayed Resetting Private Templates Private Templates page is displayed Template Properties page is displayed Displaying Public Templates Click Reset TemplateNetwork Operator’s Guide Managing Templates Managing Address Book Managing Contacts in the Address BookAdding, Editing, or Deleting Contacts Manually Enter following items to specify the recipient information Page Click the link that you want to delete in the contacts list Adding New Contact from the Ldap Server Selected contacts are added in the Address Book Click the Group submenu Managing Groups in the Address BookEnter following items to specify the group properties Selected group is deleted Managing Mailboxes Enter the 5-digit password for the mailbox and click OK Setting Up an Open MailboxClick Edit Select agents and click Select Agent Page Notification MailBox SettingSend email when an error occurs CommentDestination Setting Internet Fax SettingRelay End Terminal Report Email Setting Save as file SettingBox Setting Deleting an Open Mailbox Enter the password for the mailbox and click OKSelected mailbox is deleted You can check the total counter in this Managing CountersDisplaying the Total Counter Displaying the Department CounterDepartment menu page is displayed Department Information page opens Network Operator’s Guide Managing Counters Troubleshooting Transmission/Reception Journal Status Messages TopAccess ErrorsTopAccess Error Messages Print Job Status Messages Error Code Cause Corrective ActionNetwork Operator’s Guide TopAccess Errors Error Code Cause Corrective Action Email process error Ask the sender to resend the Email Error occurs because the paper empty Scan Job Status Messages Error Code Message Corrective Action2C6A Failed to copy file Turn the power OFF and then back on Perform the print with the administrator’s Has been exceeded list maxi Folders Mum Error Code Message Corrective Action Index Index 29, 40 SUB FC-3511/4511 DP-3520/4520 DP-2320/2820 OME030037D0 Multifunctional Digital Systems
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