Toshiba e-STUDIO230/280 TopAccess Errors, TopAccess Error Messages Print Job Status Messages

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TopAccess Errors

This chapter describes the most common TopAccess errors and provides steps to resolve the conditions. If the problem persists after you have followed all of the steps, make sure to note what you were trying to do and any error messages appear, etc. — and then contact your service representative.

TopAccess Error Messages

NOTE: • The error messages displayed in the Touch Panel Display are described in the Operator’s Manual for Basic Function.

Print Job Status Messages

The status and result of the print jobs is indicated as following in the Print Job page in the Job Status tab and Print Log page in the Logs tab.

Error Code	Cause	Corrective Action

	PM size error	1200 dpi print jobs cannot be printed
402F		without the optional expansion memory.
		Send a print job with a 600 dpi setting.

	Print enable error	Please purchase the Printer Kit or Printer/
4030		Scanner Kit if you want to use the print-
		ing function.

4031	HDD full error	Delete unnecessary private print jobs and
4031		invalid department print jobs.
		invalid department print jobs.

A221	Job canceled	(Job was canceled.)

	Power failure	Check if the power cable is connected
A222		properly and it is inserted securely.
		Check if the power voltage is unstable.

Transmission/Reception Journal Status Messages

The result of the transmission and reception is indicated as follows in the Transmission Journal and Reception Journal pages in the Logs tab.

The following table describes the Error Code.

Error Code	Cause	Corrective Action

0011	Paper jam	Clear the jammed printing paper.

0012	Original jam	Clear the jammed original.

0013	Door open	Firmly close the open door.

0020	Power interruption	Check the power interruption report.

	Reset	(The transmission was canceled by
0030		pressing the [FUNCTION CLEAR]
		button.)

	Polling Error	Check polling options setup (Security
0033		Code, etc.), and check if the polling
		document exists.

0042	Memory full	Make sure that there is sufficient
0042		memory before making the call again.
		memory before making the call again.

86	Network Operator’s Guide — TopAccess Errors

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Contents Network Operator’s Guide Software License Agreement Government Restricted Rights Trademarks and Copyright Conventions PrefaceAbout This Guide About Other ManualsTable of Contents Troubleshooting Network Operator’s Guide Table of Contents Overview Features and Functions Topaccess END-USER Mode TopAccess Overview Accessing TopAccess End-User Mode TopAccess web page for end users opensFunction Tab TopAccess Web SiteInstall Software link Menu BarTop link Help linkPaper Checking Device StatusDevice Information OptionsDisplaying Print Jobs Managing JobsManaging Print Jobs Click Delete Deleting a Print JobReleasing a Print Job Click Release Managing Fax/Internet Fax JobsDisplaying Fax/Internet Fax Jobs File No Delay TimeDeleting a Fax Transmission Job Managing Scan Jobs Displaying Scan JobsAgent Deleting a Scan JobDestination StatusDisplaying Job Logs Displaying Print Job LogsDept Displaying Transmission JournalsDuration ModeFrom Displaying Reception JournalsLine Displaying Scan Job Logs Registering Private Template Groups Setting Group InformationManaging Templates Private Templates page is displayed Page Template menu page is displayed Click OK Resetting Group InformationClick Save Click the group name link that you want to reset Registering or Editing Private Templates Click ResetRegistering Private Templates Private Templates page is displayed Page Click Edit to define or edit the template properties Select agents and click Select Agent For e-STUDIO450 Series and e-STUDIO280 SeriesNetwork Operator’s Guide Managing Templates Template properties are registered Panel Setting Destination Setting Entering the recipients manuallySelecting the recipients from the address book Selecting the groups from the address book Click Destination Setting to open the Recipient ListClick ADD Click Address Group Searching for recipients in the Ldap serverSearch Contact page is displayed Selected recipients are added in the Recipient List Internet Fax Setting Fax Setting ECM PasswordDelayed Transmit Line SelectFragment Message Size Email SettingFile Name Destination Use local folder Save as file SettingQuality Retype Password Port Number CommandLogin User Name Destination RemoteBox Setting Scan SettingBackground Color ModeRotation Original SizeSetting Template Password Jpeg CompressionGroup Information page is displayed Template Information page is displayed Resetting Private Templates Private Templates page is displayed Template Properties page is displayed Click Reset Template Displaying Public TemplatesNetwork Operator’s Guide Managing Templates Adding, Editing, or Deleting Contacts Manually Managing Address BookManaging Contacts in the Address Book Enter following items to specify the recipient information Page Click the link that you want to delete in the contacts list Adding New Contact from the Ldap Server Selected contacts are added in the Address Book Managing Groups in the Address Book Click the Group submenuEnter following items to specify the group properties Selected group is deleted Managing Mailboxes Setting Up an Open Mailbox Enter the 5-digit password for the mailbox and click OKClick Edit Select agents and click Select Agent Page Comment MailBox SettingSend email when an error occurs NotificationRelay End Terminal Report Destination SettingInternet Fax Setting Box Setting Email SettingSave as file Setting Enter the password for the mailbox and click OK Deleting an Open MailboxSelected mailbox is deleted Displaying the Department Counter Managing CountersDisplaying the Total Counter You can check the total counter in thisDepartment menu page is displayed Department Information page opens Network Operator’s Guide Managing Counters Troubleshooting Error Code Cause Corrective Action TopAccess ErrorsTopAccess Error Messages Print Job Status Messages Transmission/Reception Journal Status MessagesNetwork Operator’s Guide TopAccess Errors Error Code Cause Corrective Action Email process error Ask the sender to resend the Email Error occurs because the paper empty Error Code Message Corrective Action Scan Job Status Messages2C6A Failed to copy file Turn the power OFF and then back on Perform the print with the administrator’s Has been exceeded list maxi Folders Mum Error Code Message Corrective Action Index Index 29, 40 SUB FC-3511/4511 DP-3520/4520 DP-2320/2820 OME030037D0 Multifunctional Digital Systems

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