Toshiba e-STUDIO200L/230L, e-STUDIO350/450 Email process error Ask the sender to resend the Email

Page 89

 

Error Code

Cause

Corrective Action

 

 

 

 

 

 

 

 

NIC access error

Turn the power OFF and then back

 

 

1C68

 

ON. Perform the job in error again. If

 

 

 

the error still occurs, contact your ser-

 

 

 

 

 

 

 

 

vice representative.

 

 

 

 

 

 

 

 

SMTP server connection error

Ask your administrator to set the

 

 

 

 

login name or password of SMTP

 

 

1C69

 

server and perform the job again.

 

 

 

 

Check if the SMTP server is operat-

 

 

 

 

ing properly.

 

 

 

 

 

 

 

 

HOST NAME error

Ask your administrator to check if

 

 

 

 

there is an illegal character in the

 

 

1C6A

 

device name. Delete the illegal char-

 

 

 

 

acter and reset the appropriate device

 

 

 

 

name.

 

 

 

 

 

 

 

 

Terminal mail address error

Ask your administrator to check if

 

 

 

 

there is an illegal character in the

 

 

1C6B

 

E-mail address of the equipment.

 

 

 

Delete the illegal character and reset

 

 

 

 

 

 

 

 

the appropriate E-mail address, then

 

 

 

 

perform the job again.

 

 

 

 

 

 

 

 

Destination mail address error

Check if there is an illegal character

 

 

 

 

in the Destination E-mail address.

 

 

1C6C

 

Delete the illegal character and reset

 

 

 

 

the appropriate Destination E-mail

 

 

 

 

address, then perform the job again.

 

 

 

 

 

 

 

 

System error

Turn the power OFF and then back

 

 

1C6D

 

ON. Perform the job in error again. If

 

 

 

the error still occurs, contact your ser-

 

 

 

 

 

 

 

 

vice representative.

 

 

 

 

 

 

 

 

SMTP client OFF

Ask your administrator to enable the

 

 

1C70

 

SMTP Client and perform the job

 

 

 

 

again.

 

 

 

 

 

 

 

1C80

Internet Fax transmission failure

Confirm the “Received Internet Fax

 

 

when processing E-mail job received

Forward” settings.

 

 

 

 

 

 

 

 

 

 

1C81

Onramp Gateway transmission fail-

Confirm the mail box settings.

 

 

ure

 

 

 

 

 

 

 

 

 

 

 

 

1C82

Internet Fax transmission failure

Confirm the “Received Fax Forward”

 

 

when processing Fax job received

setting.

 

 

 

 

 

 

 

 

 

 

 

Power failure

Check if the power cable is connected

 

 

1CC1

 

properly and it is inserted securely.

 

 

 

Check if the power voltage is unsta-

 

 

 

 

 

 

 

 

ble.

 

 

 

 

 

 

 

3A10-3A12

MIME format error

Ask the sender to resend the Email in

 

 

 

the MIME1.0 format.

 

 

 

 

 

 

 

 

 

 

 

3A20-3A22

Email process error

Ask the sender to resend the Email.

 

 

 

 

 

 

 

3A30

Partial Email timeout error

Ask the sender to resend the Email, or

 

 

 

change the Partial Wait time setting.

 

 

 

 

 

 

 

 

 

 

 

3A40

Invalid partial Email received

Ask the sender to resend the partial

 

 

 

Email in the RFC2046 format.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Network Operator’s Guide — TopAccess Errors

89

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Contents Network Operator’s Guide Software License Agreement Government Restricted Rights Trademarks and Copyright About This Guide PrefaceConventions About Other ManualsTable of Contents Troubleshooting Network Operator’s Guide Table of Contents Overview Features and Functions Topaccess END-USER Mode TopAccess Overview TopAccess web page for end users opens Accessing TopAccess End-User ModeInstall Software link TopAccess Web SiteFunction Tab Menu BarHelp link Top linkDevice Information Checking Device StatusPaper OptionsDisplaying Print Jobs Managing JobsManaging Print Jobs Click Delete Deleting a Print JobReleasing a Print Job Click Release Managing Fax/Internet Fax JobsDisplaying Fax/Internet Fax Jobs File No Delay TimeDeleting a Fax Transmission Job Displaying Scan Jobs Managing Scan JobsDestination Deleting a Scan JobAgent StatusDisplaying Print Job Logs Displaying Job LogsDuration Displaying Transmission JournalsDept ModeFrom Displaying Reception JournalsLine Displaying Scan Job Logs Registering Private Template Groups Setting Group InformationManaging Templates Private Templates page is displayed Page Template menu page is displayed Click OK Resetting Group InformationClick Save Click the group name link that you want to reset Registering or Editing Private Templates Click ResetRegistering Private Templates Private Templates page is displayed Page Click Edit to define or edit the template properties For e-STUDIO450 Series and e-STUDIO280 Series Select agents and click Select AgentNetwork Operator’s Guide Managing Templates Template properties are registered Panel Setting Entering the recipients manually Destination SettingSelecting the recipients from the address book Selecting the groups from the address book Click Destination Setting to open the Recipient ListClick ADD Searching for recipients in the Ldap server Click Address GroupSearch Contact page is displayed Selected recipients are added in the Recipient List Internet Fax Setting Fax Setting Delayed Transmit PasswordECM Line SelectFragment Message Size Email SettingFile Name Destination Use local folder Save as file SettingQuality Login User Name Port Number CommandRetype Password Destination RemoteScan Setting Box SettingRotation Color ModeBackground Original SizeJpeg Compression Setting Template PasswordGroup Information page is displayed Template Information page is displayed Resetting Private Templates Private Templates page is displayed Template Properties page is displayed Displaying Public Templates Click Reset TemplateNetwork Operator’s Guide Managing Templates Adding, Editing, or Deleting Contacts Manually Managing Address BookManaging Contacts in the Address Book Enter following items to specify the recipient information Page Click the link that you want to delete in the contacts list Adding New Contact from the Ldap Server Selected contacts are added in the Address Book Click the Group submenu Managing Groups in the Address BookEnter following items to specify the group properties Selected group is deleted Managing Mailboxes Enter the 5-digit password for the mailbox and click OK Setting Up an Open MailboxClick Edit Select agents and click Select Agent Page Send email when an error occurs MailBox SettingComment NotificationRelay End Terminal Report Destination SettingInternet Fax Setting Box Setting Email SettingSave as file Setting Deleting an Open Mailbox Enter the password for the mailbox and click OKSelected mailbox is deleted Displaying the Total Counter Managing CountersDisplaying the Department Counter You can check the total counter in thisDepartment menu page is displayed Department Information page opens Network Operator’s Guide Managing Counters Troubleshooting TopAccess Error Messages Print Job Status Messages TopAccess ErrorsError Code Cause Corrective Action Transmission/Reception Journal Status MessagesNetwork Operator’s Guide TopAccess Errors Error Code Cause Corrective Action Email process error Ask the sender to resend the Email Error occurs because the paper empty Scan Job Status Messages Error Code Message Corrective Action2C6A Failed to copy file Turn the power OFF and then back on Perform the print with the administrator’s Has been exceeded list maxi Folders Mum Error Code Message Corrective Action Index Index 29, 40 SUB FC-3511/4511 DP-3520/4520 DP-2320/2820 OME030037D0 Multifunctional Digital Systems
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