Avaya Comcode 700220627 manual Disk mirroring, Customization issues

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Preparing for the upgrade

Disk mirroring

The CVUE disk drives that accompany this document are intended for an upgrade to a nonmirrored system. If the customer has purchased additional disk drives to convert the system from nonmirrored to mirrored, you must first do the CVUE upgrade for the nonmirrored system as described in this document.

! Important:

During the CVUE upgrade, do not insert any disks that were not part of the

CVUE kit.

After you have completed the CVUE procedures, use the instructions given in CMS R3V9 Software Installation, Maintenance, and Troubleshooting, 585-215-956, to convert the system from nonmirrored to mirrored.

Customization issues

If the customer’s CMS computer has third-party software or customizations that were added to the standard set of CMS-related software, such as network printers or Visual Vectors, those software packages and customizations are not preserved by the CVUE upgrade process. The customer must collect, reinstall, recompile, and reconfigure any non-CMS software after the upgrade is completed and approved.

The customer data copied during the upgrade procedure includes information such as the following:

●License information

●User logins and passwords

●System name and IP address

●Serial printer administration

●CMS administration, setup, and authorizations

For a complete list of the files copied during the upgrade, see the /var/log/cvuelog file after the upgrade is complete. A copy of the old system’s /etc/vfstab file is saved in the cvuelog file.

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Contents TM leee 2002, Avaya Inc All Rights Reserved Preface Overview Disk upgrade procedures Preface Related documents Customer and technician support outside the United States Frequently asked questions FAQsCustomer support for the United States Technician support for the United StatesPage Upgrading an Enterprise 3000 to CMS R3V9 Hardware additions OverviewTrouble escalation Disk mirroring Customization issuesParts list Procedures that are done by the customer before the upgrade Enter pkginfo -x cms Cleaning the tape driveDoing a Cmsadm backup Determining the current CMS loadCmsadm backup for R3V6 and earlier Upgrading an Enterprise 3000 to CMS R3V9 Procedures that are done by the customer before the upgrade Upgrading an Enterprise 3000 to CMS R3V9 Cmsadm backup for R3V8 Upgrading an Enterprise 3000 to CMS R3V9 Procedures that are done by the customer before the upgrade Backing up Visual Vectors vector layouts and comments Indicates the first noncompressing tape drive with Doing a full maintenance backup System displays the following for R3V8 Field Value to enter or option to select Doing an incremental maintenance backup System displays the following for R3V8 Checking for printer requests and large mail files Cmsadm Checking for nonsequential ACDsCollecting third-party and custom software Upgrading the system Extracting the customer’s administration and options Tail -f /var/tmp/new/var/log/cvuelog CvueextractUpgrading an Enterprise 3000 to CMS R3V9 Has Isql been purchased for this upgrade y or n? Isql will not be installed as part of upgrade Upgrading the system Usr/sbin/shutdown -y -i0 -g0 Pg /var/tmp/new/var/log/cvuelogRemoving and labeling the old disk drives Disk upgrade proceduresRemoving and replacing Enterprise 3000 disk drives OverviewE3000removedisk.cdr Boot disk Drive Boot Disk Slot Installing the new disk drivesBooting up the system with the new disk drives Onstat -d egrep X pg Verifying that the system recognizes the new disk drivesChecking the status of the disk drives Opt/informix/bin/setenvLs -x /dev/rmt Checking the status of the tape drivesVerifying that the upgrade can continue Overview Eject cdrom Installing CMS patchesContinue with Copying customer data Cvuecopy Copying customer dataTail -f /var/log/cvuelog Activating customer optionsCd /cdrom/cdrom0 CvueactivateUpgrading the system Ls -l /adminsave/init.d Continue with Shutting down and rebooting the system Shutting down and rebooting the systemPkgchk -n cms Verifying the status of the disksRemoving temporary ACDs Verifying CMS permissionsSu cms Turning on CMSVerifying that CMS is operating Checking Free Space Allocation Nohup ./verifyfileproperties /nohup.out Comparing directory and file permissionsVerifyfileproperties Setting the Informix configuration parameters Updating the switch setupCvuecleanup Removing the upgrade filesMigrating the customer’s data Migrating system administration dataDevice name Tape drive device name Data Type Pg /cms/migrate/r3mig.log Migrating agent and call center administration dataAgent/Call Center Admin data Onstat -d egrep Pdrx pg Checking the status of the disksReplacing the customer’s tapes Enter cd /cdrom/cdrom0 Troubleshooting upgrade failuresEnter cd /adminsave/init.d Enter mv scriptname /adminsave/ whereChecks for devices Adddisks Adds nonboot disks Procedures that are done by the customer after the upgrade Migrating historical data 1159 PM Mt -f /dev/rmt/0 status mt -f /dev/rmt/1 status Restoring non-CMS filesR3V6 and earlier R3V8 Feature or service Responsible Installing and administering unpreserved softwareDoing a Cmsadm backup CMS administration data