Avaya Comcode 700220627 manual Installing CMS patches, Eject cdrom

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Upgrading the system

Installing CMS patches

If the new CMS load has any patches, those patches must be installed on the system. These patches are on the CentreVu CMS software CD, not the CVUE Upgrade Tool CD. The CentreVu CMS software CD is included in the CVUE upgrade kit.

If there are patches on the CMS software CD, it will be labeled similar to “CMS Patch Issue 2,” for example. If there are no patches on the CD, continue with Copying customer data on page 49.

If the CMS software CD does have patches, continue with this procedure.

To install CMS patches:

1.Enter: cd /

2.Enter:

eject cdrom

3.Remove CVUE Upgrade Tool CD. Save the CD for when you remove the upgrade files.

4.Load the CentreVu CMS software CD.

The File Manager window will open. Move and click the cursor in an XTERM window.

5.After about 15 seconds, enter: cmssvc

The system displays the CMS services menu.

6.Enter the number that corresponds to the load_all option.

7.One of the following occurs:

●If no patches are found on the CD, the system displays the following message:

No CMS patches found on the CD.

Please check the CD and try again.

Continue with Step 9.

●If patches are found on the CD-ROM, the system displays a list of the patches.

Issue 3.0 February 2002 47

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Contents TM leee 2002, Avaya Inc All Rights Reserved Preface Overview Disk upgrade procedures Preface Related documents Customer and technician support outside the United States Frequently asked questions FAQsCustomer support for the United States Technician support for the United StatesPage Upgrading an Enterprise 3000 to CMS R3V9 Hardware additions OverviewTrouble escalation Disk mirroring Customization issuesParts list Procedures that are done by the customer before the upgrade Enter pkginfo -x cms Cleaning the tape driveDoing a Cmsadm backup Determining the current CMS loadCmsadm backup for R3V6 and earlier Upgrading an Enterprise 3000 to CMS R3V9 Procedures that are done by the customer before the upgrade Upgrading an Enterprise 3000 to CMS R3V9 Cmsadm backup for R3V8 Upgrading an Enterprise 3000 to CMS R3V9 Procedures that are done by the customer before the upgrade Backing up Visual Vectors vector layouts and comments Indicates the first noncompressing tape drive with Doing a full maintenance backup System displays the following for R3V8 Field Value to enter or option to select Doing an incremental maintenance backup System displays the following for R3V8 Checking for printer requests and large mail files Cmsadm Checking for nonsequential ACDsCollecting third-party and custom software Upgrading the system Extracting the customer’s administration and options Tail -f /var/tmp/new/var/log/cvuelog CvueextractUpgrading an Enterprise 3000 to CMS R3V9 Has Isql been purchased for this upgrade y or n? Isql will not be installed as part of upgrade Upgrading the system Usr/sbin/shutdown -y -i0 -g0 Pg /var/tmp/new/var/log/cvuelogRemoving and labeling the old disk drives Disk upgrade proceduresRemoving and replacing Enterprise 3000 disk drives OverviewE3000removedisk.cdr Boot disk Drive Boot Disk Slot Installing the new disk drivesBooting up the system with the new disk drives Onstat -d egrep X pg Verifying that the system recognizes the new disk drivesChecking the status of the disk drives Opt/informix/bin/setenv Ls -x /dev/rmt Checking the status of the tape drivesVerifying that the upgrade can continue Overview Eject cdrom Installing CMS patchesContinue with Copying customer data Cvuecopy Copying customer dataTail -f /var/log/cvuelog Activating customer optionsCd /cdrom/cdrom0 CvueactivateUpgrading the system Ls -l /adminsave/init.d Continue with Shutting down and rebooting the system Shutting down and rebooting the systemPkgchk -n cms Verifying the status of the disksRemoving temporary ACDs Verifying CMS permissionsSu cms Turning on CMSVerifying that CMS is operating Checking Free Space Allocation Nohup ./verifyfileproperties /nohup.out Comparing directory and file permissionsVerifyfileproperties Setting the Informix configuration parameters Updating the switch setupCvuecleanup Removing the upgrade filesMigrating the customer’s data Migrating system administration dataDevice name Tape drive device name Data Type Pg /cms/migrate/r3mig.log Migrating agent and call center administration dataAgent/Call Center Admin data Onstat -d egrep Pdrx pg Checking the status of the disksReplacing the customer’s tapes Enter cd /cdrom/cdrom0 Troubleshooting upgrade failuresEnter cd /adminsave/init.d Enter mv scriptname /adminsave/ whereChecks for devices Adddisks Adds nonboot disks Procedures that are done by the customer after the upgrade Migrating historical data 1159 PM Mt -f /dev/rmt/0 status mt -f /dev/rmt/1 status Restoring non-CMS filesR3V6 and earlier R3V8 Feature or service Responsible Installing and administering unpreserved softwareDoing a Cmsadm backup CMS administration data