Avaya Comcode 700220627 manual Extracting the customer’s administration and options

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Upgrading an Enterprise 3000 to CMS R3V9

Extracting the customer’s administration and options

To minimize the time that the system is out of service during the upgrade, you can extract the customer’s administration and options while the system is operating, but do not allow the customer to make any administration changes while you are performing this procedure.

Note:

When the upgrade is being supported by remote personnel, such as CMS Provisioning, the system commands in this section are for use by remote personnel to monitor the progress of the upgrade. Run the commands from the local console only when instructed to do so, or when there is no remote support.

To extract the customer’s administration and options:

1.For the tape being used with the upgrade, check for the following:

Make sure that you are using the correct tape.

Make sure that the tape is not write-protected.

2.Label the blank tape as “CVUE Extract,” and insert the tape into the tape drive.

! Important:

If the system has more than one tape drive, the CVUE program defaults to the tape drive that has a tape installed and that has the lowest SCSI ID. To help prevent using the wrong tape drive, remove the tapes from any other tape drives.

3.Document the original position of the key switch. You must return the key switch to this original position later during the upgrade.

4.If the key switch is in the “Locked” or “Diagnostics” position, move the key switch to the vertical “On” position. See the following figure.

UU

Enterprise

U Sun

 

3000

 

XL

0

1

2

3

U UU Sun

There is a bunch of stuff tha talks about FCC and other such stuff.

There is a bunch of stuff tha talks about FCC and other such stuff.

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key_switch_3000.cdr

32 CentreVu CMS R3V9 Sun Enterprise 3000 Computer CVUE Instructions

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Contents TM leee 2002, Avaya Inc All Rights Reserved Preface Overview Disk upgrade procedures Preface Related documents Frequently asked questions FAQs Customer support for the United StatesTechnician support for the United States Customer and technician support outside the United StatesPage Upgrading an Enterprise 3000 to CMS R3V9 Hardware additions OverviewTrouble escalation Customization issues Disk mirroringParts list Procedures that are done by the customer before the upgrade Cleaning the tape drive Doing a Cmsadm backupDetermining the current CMS load Enter pkginfo -x cmsCmsadm backup for R3V6 and earlier Upgrading an Enterprise 3000 to CMS R3V9 Procedures that are done by the customer before the upgrade Upgrading an Enterprise 3000 to CMS R3V9 Cmsadm backup for R3V8 Upgrading an Enterprise 3000 to CMS R3V9 Procedures that are done by the customer before the upgrade Backing up Visual Vectors vector layouts and comments Indicates the first noncompressing tape drive with Doing a full maintenance backup System displays the following for R3V8 Field Value to enter or option to select Doing an incremental maintenance backup System displays the following for R3V8 Checking for printer requests and large mail files Cmsadm Checking for nonsequential ACDsCollecting third-party and custom software Upgrading the system Extracting the customer’s administration and options Cvueextract Tail -f /var/tmp/new/var/log/cvuelogUpgrading an Enterprise 3000 to CMS R3V9 Has Isql been purchased for this upgrade y or n? Isql will not be installed as part of upgrade Upgrading the system Pg /var/tmp/new/var/log/cvuelog Usr/sbin/shutdown -y -i0 -g0Disk upgrade procedures Removing and replacing Enterprise 3000 disk drivesOverview Removing and labeling the old disk drivesE3000removedisk.cdr Installing the new disk drives Boot disk Drive Boot Disk SlotBooting up the system with the new disk drives Verifying that the system recognizes the new disk drives Checking the status of the disk drivesOpt/informix/bin/setenv Onstat -d egrep X pgChecking the status of the tape drives Ls -x /dev/rmtVerifying that the upgrade can continue Overview Installing CMS patches Eject cdromContinue with Copying customer data Copying customer data CvuecopyActivating customer options Cd /cdrom/cdrom0Cvueactivate Tail -f /var/log/cvuelogUpgrading the system Ls -l /adminsave/init.d Shutting down and rebooting the system Continue with Shutting down and rebooting the systemVerifying the status of the disks Removing temporary ACDsVerifying CMS permissions Pkgchk -n cmsSu cms Turning on CMSVerifying that CMS is operating Checking Free Space Allocation Nohup ./verifyfileproperties /nohup.out Comparing directory and file permissionsVerifyfileproperties Updating the switch setup Setting the Informix configuration parametersRemoving the upgrade files CvuecleanupMigrating system administration data Migrating the customer’s dataDevice name Tape drive device name Data Type Migrating agent and call center administration data Pg /cms/migrate/r3mig.logAgent/Call Center Admin data Onstat -d egrep Pdrx pg Checking the status of the disksReplacing the customer’s tapes Troubleshooting upgrade failures Enter cd /adminsave/init.dEnter mv scriptname /adminsave/ where Enter cd /cdrom/cdrom0Checks for devices Adddisks Adds nonboot disks Procedures that are done by the customer after the upgrade Migrating historical data 1159 PM Mt -f /dev/rmt/0 status mt -f /dev/rmt/1 status Restoring non-CMS filesR3V6 and earlier R3V8 Installing and administering unpreserved software Feature or service ResponsibleDoing a Cmsadm backup CMS administration data