Avaya Comcode 700220627 manual Checking for nonsequential ACDs, Cmsadm

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Upgrading an Enterprise 3000 to CMS R3V9

Checking for nonsequential ACDs

The CVUE tool cannot upgrade systems that have a series of ACDs that are not in sequential order. For example, if a system has ACD1, ACD2, ACD4, and ACD5, it is missing ACD3 and cannot be upgraded until you add a temporary ACD to fill the gap.

To determine if the system has nonsequential ACDs:

1.Log on to CMS.

2.Do one of the following:

Select System Setup > Switch Setup > List All to display a list of the administered ACDs. This list will show if there are any gaps in the administered ACDs.

On the upper right corner of the CMS Main Window, the status of the ACDs are displayed with up arrows and down arrows (for example, ∧∨∧∧∨). If the display shows a series of ACDs with one ACD missing (for example, ∧∨ ∧∨ shows that ACD3 is missing because there is a space), you must add a temporary ACD before you begin the upgrade. Note which ACDs were up and which were down to see that they are returned to the same state after the upgrade.

3.To add a temporary ACD: a. Enter:

cmsadm

b. Select the number that corresponds to the acd_create option. This adds the next unassigned ACD.

c. Enter the switch name and switch model, enable vectoring, enable disconnect supervision, and enter 1 for the local port and the remote port.

d. When you select a link device, use either TCP/IP with an invalid IP address, or X.25 and select one of the loopback links. Since the ACD is deleted after the upgrade, it is acceptable to assign an invalid IP address or a loopback link.

e. For the remaining options, use the defaults or minimum values.

f.Repeat these steps for any other ACDs that are missing.

Collecting third-party and custom software

If third-party and custom software is installed on the system, the customer must collect the software so that it will be available for installation after the upgrade. This can include software such as Internet Call Center and Visual Vectors.

30 CentreVu CMS R3V9 Sun Enterprise 3000 Computer CVUE Instructions

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Contents TM leee 2002, Avaya Inc All Rights Reserved Preface Overview Disk upgrade procedures Preface Related documents Technician support for the United States Frequently asked questions FAQsCustomer support for the United States Customer and technician support outside the United StatesPage Upgrading an Enterprise 3000 to CMS R3V9 Overview Trouble escalationHardware additions Customization issues Disk mirroringParts list Procedures that are done by the customer before the upgrade Determining the current CMS load Cleaning the tape driveDoing a Cmsadm backup Enter pkginfo -x cmsCmsadm backup for R3V6 and earlier Upgrading an Enterprise 3000 to CMS R3V9 Procedures that are done by the customer before the upgrade Upgrading an Enterprise 3000 to CMS R3V9 Cmsadm backup for R3V8 Upgrading an Enterprise 3000 to CMS R3V9 Procedures that are done by the customer before the upgrade Backing up Visual Vectors vector layouts and comments Indicates the first noncompressing tape drive with Doing a full maintenance backup System displays the following for R3V8 Field Value to enter or option to select Doing an incremental maintenance backup System displays the following for R3V8 Checking for printer requests and large mail files Checking for nonsequential ACDs Collecting third-party and custom softwareCmsadm Upgrading the system Extracting the customer’s administration and options Cvueextract Tail -f /var/tmp/new/var/log/cvuelogUpgrading an Enterprise 3000 to CMS R3V9 Has Isql been purchased for this upgrade y or n? Isql will not be installed as part of upgrade Upgrading the system Pg /var/tmp/new/var/log/cvuelog Usr/sbin/shutdown -y -i0 -g0Overview Disk upgrade proceduresRemoving and replacing Enterprise 3000 disk drives Removing and labeling the old disk drivesE3000removedisk.cdr Installing the new disk drives Boot disk Drive Boot Disk SlotBooting up the system with the new disk drives Opt/informix/bin/setenv Verifying that the system recognizes the new disk drivesChecking the status of the disk drives Onstat -d egrep X pgChecking the status of the tape drives Ls -x /dev/rmtVerifying that the upgrade can continue Overview Installing CMS patches Eject cdromContinue with Copying customer data Copying customer data CvuecopyCvueactivate Activating customer optionsCd /cdrom/cdrom0 Tail -f /var/log/cvuelogUpgrading the system Ls -l /adminsave/init.d Shutting down and rebooting the system Continue with Shutting down and rebooting the systemVerifying CMS permissions Verifying the status of the disksRemoving temporary ACDs Pkgchk -n cmsTurning on CMS Verifying that CMS is operatingSu cms Checking Free Space Allocation Comparing directory and file permissions VerifyfilepropertiesNohup ./verifyfileproperties /nohup.out Updating the switch setup Setting the Informix configuration parametersRemoving the upgrade files CvuecleanupMigrating system administration data Migrating the customer’s dataDevice name Tape drive device name Data Type Migrating agent and call center administration data Pg /cms/migrate/r3mig.logAgent/Call Center Admin data Checking the status of the disks Replacing the customer’s tapesOnstat -d egrep Pdrx pg Enter mv scriptname /adminsave/ where Troubleshooting upgrade failuresEnter cd /adminsave/init.d Enter cd /cdrom/cdrom0Checks for devices Adddisks Adds nonboot disks Procedures that are done by the customer after the upgrade Migrating historical data 1159 PM Restoring non-CMS files R3V6 and earlierMt -f /dev/rmt/0 status mt -f /dev/rmt/1 status R3V8 Installing and administering unpreserved software Feature or service ResponsibleDoing a Cmsadm backup CMS administration data