Avaya Comcode 700220627 manual Upgrading an Enterprise 3000 to CMS R3V9

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Upgrading an Enterprise 3000 to CMS R3V9

Overview

This chapter contains the procedures that are required to upgrade an Enterprise 3000 computer to CMS R3V9. The process used to upgrade a Sun computer is called CentreVu Upgrade Express (CVUE). The CVUE process includes the following:

●Preparing for the upgrade

●Procedures done by the customer before the upgrade begins

●Upgrading the system:

—Extracting the customer’s administration and options

—Installing new disk drives that are preinstalled with the CMS R3V9 software

—Copying and activating the customer’s administration and options

—Updating the switch links and removing the upgrade files

—Migrating the customer’s data

●Procedures done by the customer after the upgrade is finished

! Important:

The site technician must have a copy of these instructions before beginning the upgrade.

! Important:

All CVUE procedures are done at the customer’s site. However, when the upgrade is being supported by remote personnel, such as CMS Provisioning, the system commands used in this document should be done by the remote personnel so that they can monitor the progress of the upgrade. Run the commands from the local console only when instructed to do so, or when there is no remote support.

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Contents TM leee 2002, Avaya Inc All Rights Reserved Preface Overview Disk upgrade procedures Preface Related documents Customer support for the United States Frequently asked questions FAQsTechnician support for the United States Customer and technician support outside the United StatesPage Upgrading an Enterprise 3000 to CMS R3V9 Overview Trouble escalationHardware additions Disk mirroring Customization issuesParts list Procedures that are done by the customer before the upgrade Doing a Cmsadm backup Cleaning the tape driveDetermining the current CMS load Enter pkginfo -x cmsCmsadm backup for R3V6 and earlier Upgrading an Enterprise 3000 to CMS R3V9 Procedures that are done by the customer before the upgrade Upgrading an Enterprise 3000 to CMS R3V9 Cmsadm backup for R3V8 Upgrading an Enterprise 3000 to CMS R3V9 Procedures that are done by the customer before the upgrade Backing up Visual Vectors vector layouts and comments Indicates the first noncompressing tape drive with Doing a full maintenance backup System displays the following for R3V8 Field Value to enter or option to select Doing an incremental maintenance backup System displays the following for R3V8 Checking for printer requests and large mail files Checking for nonsequential ACDs Collecting third-party and custom softwareCmsadm Upgrading the system Extracting the customer’s administration and options Tail -f /var/tmp/new/var/log/cvuelog CvueextractUpgrading an Enterprise 3000 to CMS R3V9 Has Isql been purchased for this upgrade y or n? Isql will not be installed as part of upgrade Upgrading the system Usr/sbin/shutdown -y -i0 -g0 Pg /var/tmp/new/var/log/cvuelogRemoving and replacing Enterprise 3000 disk drives Disk upgrade proceduresOverview Removing and labeling the old disk drivesE3000removedisk.cdr Boot disk Drive Boot Disk Slot Installing the new disk drivesBooting up the system with the new disk drives Checking the status of the disk drives Verifying that the system recognizes the new disk drivesOpt/informix/bin/setenv Onstat -d egrep X pgLs -x /dev/rmt Checking the status of the tape drivesVerifying that the upgrade can continue Overview Eject cdrom Installing CMS patchesContinue with Copying customer data Cvuecopy Copying customer dataCd /cdrom/cdrom0 Activating customer optionsCvueactivate Tail -f /var/log/cvuelogUpgrading the system Ls -l /adminsave/init.d Continue with Shutting down and rebooting the system Shutting down and rebooting the systemRemoving temporary ACDs Verifying the status of the disksVerifying CMS permissions Pkgchk -n cmsTurning on CMS Verifying that CMS is operatingSu cms Checking Free Space Allocation Comparing directory and file permissions VerifyfilepropertiesNohup ./verifyfileproperties /nohup.out Setting the Informix configuration parameters Updating the switch setupCvuecleanup Removing the upgrade filesMigrating the customer’s data Migrating system administration dataDevice name Tape drive device name Data Type Pg /cms/migrate/r3mig.log Migrating agent and call center administration dataAgent/Call Center Admin data Checking the status of the disks Replacing the customer’s tapesOnstat -d egrep Pdrx pg Enter cd /adminsave/init.d Troubleshooting upgrade failuresEnter mv scriptname /adminsave/ where Enter cd /cdrom/cdrom0Checks for devices Adddisks Adds nonboot disks Procedures that are done by the customer after the upgrade Migrating historical data 1159 PM Restoring non-CMS files R3V6 and earlierMt -f /dev/rmt/0 status mt -f /dev/rmt/1 status R3V8 Feature or service Responsible Installing and administering unpreserved softwareDoing a Cmsadm backup CMS administration data