Avaya Comcode 700220627 manual Removing and replacing Enterprise 3000 disk drives, Overview

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Upgrading the system

Removing and replacing Enterprise 3000 disk drives

Overview

This section contains the procedures that are required to upgrade the disk drives in an Enterprise 3000 computer to CMS R3V9.

These procedures require you to remove the old disk drives in the computer, and replace them with new disk drives that are preloaded with the CMS R3V9 software. Depending on the amount of disk space that is required by the customer, you will install from 1 to 10 new disk drives.

! CAUTION:

It is highly recommended that customers do NOT reuse their old disk drives as part of the upgrade procedure. These old disk drives should be saved for system recovery if any problems occur during the upgrade procedure.

Disk upgrade procedures

The disk upgrade process consists of the following procedures:

1. Removing and labeling the old disk drives

! CAUTION:

All old disk drives must be removed from the customer’s system and replaced with the disk drives from the CVUE kit. Do not leave any old disk drives in the system.

2.Installing the new disk drives

3.Booting up the system with the new disk drives

4.Verifying that the system recognizes the new disk drives

5.Checking the status of the disk drives and tape drives

6.Verifying that the upgrade can continue

Removing and labeling the old disk drives

To remove the existing disk drives from an Enterprise 3000 computer:

1.If you have not already done so, enter the following command to shut down the computer:

/usr/sbin/shutdown -y -i0 -g0

2.Turn off the power to the computer using the key switch on the front of the computer and the power switch on the back of the computer.

3.For ESD isolation, verify that the AC power cord is plugged in.

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Contents TM leee 2002, Avaya Inc All Rights Reserved Preface Overview Disk upgrade procedures Preface Related documents Customer and technician support outside the United States Frequently asked questions FAQsCustomer support for the United States Technician support for the United StatesPage Upgrading an Enterprise 3000 to CMS R3V9 Overview Trouble escalationHardware additions Disk mirroring Customization issuesParts list Procedures that are done by the customer before the upgrade Enter pkginfo -x cms Cleaning the tape driveDoing a Cmsadm backup Determining the current CMS loadCmsadm backup for R3V6 and earlier Upgrading an Enterprise 3000 to CMS R3V9 Procedures that are done by the customer before the upgrade Upgrading an Enterprise 3000 to CMS R3V9 Cmsadm backup for R3V8 Upgrading an Enterprise 3000 to CMS R3V9 Procedures that are done by the customer before the upgrade Backing up Visual Vectors vector layouts and comments Indicates the first noncompressing tape drive with Doing a full maintenance backup System displays the following for R3V8 Field Value to enter or option to select Doing an incremental maintenance backup System displays the following for R3V8 Checking for printer requests and large mail files Checking for nonsequential ACDs Collecting third-party and custom softwareCmsadm Upgrading the system Extracting the customer’s administration and options Tail -f /var/tmp/new/var/log/cvuelog CvueextractUpgrading an Enterprise 3000 to CMS R3V9 Has Isql been purchased for this upgrade y or n? Isql will not be installed as part of upgrade Upgrading the system Usr/sbin/shutdown -y -i0 -g0 Pg /var/tmp/new/var/log/cvuelogRemoving and labeling the old disk drives Disk upgrade proceduresRemoving and replacing Enterprise 3000 disk drives OverviewE3000removedisk.cdr Boot disk Drive Boot Disk Slot Installing the new disk drivesBooting up the system with the new disk drives Onstat -d egrep X pg Verifying that the system recognizes the new disk drivesChecking the status of the disk drives Opt/informix/bin/setenvLs -x /dev/rmt Checking the status of the tape drivesVerifying that the upgrade can continue Overview Eject cdrom Installing CMS patchesContinue with Copying customer data Cvuecopy Copying customer dataTail -f /var/log/cvuelog Activating customer optionsCd /cdrom/cdrom0 CvueactivateUpgrading the system Ls -l /adminsave/init.d Continue with Shutting down and rebooting the system Shutting down and rebooting the systemPkgchk -n cms Verifying the status of the disksRemoving temporary ACDs Verifying CMS permissionsTurning on CMS Verifying that CMS is operatingSu cms Checking Free Space Allocation Comparing directory and file permissions VerifyfilepropertiesNohup ./verifyfileproperties /nohup.out Setting the Informix configuration parameters Updating the switch setupCvuecleanup Removing the upgrade filesMigrating the customer’s data Migrating system administration dataDevice name Tape drive device name Data Type Pg /cms/migrate/r3mig.log Migrating agent and call center administration dataAgent/Call Center Admin data Checking the status of the disks Replacing the customer’s tapesOnstat -d egrep Pdrx pg Enter cd /cdrom/cdrom0 Troubleshooting upgrade failuresEnter cd /adminsave/init.d Enter mv scriptname /adminsave/ whereChecks for devices Adddisks Adds nonboot disks Procedures that are done by the customer after the upgrade Migrating historical data 1159 PM Restoring non-CMS files R3V6 and earlierMt -f /dev/rmt/0 status mt -f /dev/rmt/1 status R3V8 Feature or service Responsible Installing and administering unpreserved softwareDoing a Cmsadm backup CMS administration data