Avaya Comcode 700220627 manual Agent/Call Center Admin data

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Upgrading the system

3.In the R3 Migrate Data window, select the options and enter the values that are indicated in the following table:

Field	Value to enter or option to select


Device name	The tape drive device name

Data Type	Agent/Call Center Admin data

Specify ACD(s)	All ACDs

4.Press Enter to access the action list in the top right corner.

5.Select Run and press Enter.

The system displays the progress of the migration in the Status: field. When the migration ends, the system indicates the success or failure of the migration in this field.

6.Press F3 and select the UNIX option to display the UNIX prompt.

7.Enter:

pg /cms/migrate/r3mig.log

This displays the customer migration log.

8.Look at the contents of the customer migration log and take any necessary corrective action. For help with interpreting the log and its messages, contact technical support or your customer representative.

9.To exit the UNIX window, enter: exit

10.Select System Setup > CMS State to put CMS into multiuser mode.

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Contents TM leee 2002, Avaya Inc All Rights Reserved Preface Overview Disk upgrade procedures Preface Related documents Customer and technician support outside the United States Frequently asked questions FAQsCustomer support for the United States Technician support for the United StatesPage Upgrading an Enterprise 3000 to CMS R3V9 Overview Trouble escalationHardware additions Disk mirroring Customization issuesParts list Procedures that are done by the customer before the upgrade Enter pkginfo -x cms Cleaning the tape driveDoing a Cmsadm backup Determining the current CMS loadCmsadm backup for R3V6 and earlier Upgrading an Enterprise 3000 to CMS R3V9 Procedures that are done by the customer before the upgrade Upgrading an Enterprise 3000 to CMS R3V9 Cmsadm backup for R3V8 Upgrading an Enterprise 3000 to CMS R3V9 Procedures that are done by the customer before the upgrade Backing up Visual Vectors vector layouts and comments Indicates the first noncompressing tape drive with Doing a full maintenance backup System displays the following for R3V8 Field Value to enter or option to select Doing an incremental maintenance backup System displays the following for R3V8 Checking for printer requests and large mail files Checking for nonsequential ACDs Collecting third-party and custom softwareCmsadm Upgrading the system Extracting the customer’s administration and options Tail -f /var/tmp/new/var/log/cvuelog CvueextractUpgrading an Enterprise 3000 to CMS R3V9 Has Isql been purchased for this upgrade y or n? Isql will not be installed as part of upgrade Upgrading the system Usr/sbin/shutdown -y -i0 -g0 Pg /var/tmp/new/var/log/cvuelogRemoving and labeling the old disk drives Disk upgrade proceduresRemoving and replacing Enterprise 3000 disk drives OverviewE3000removedisk.cdr Boot disk Drive Boot Disk Slot Installing the new disk drivesBooting up the system with the new disk drives Onstat -d egrep X pg Verifying that the system recognizes the new disk drivesChecking the status of the disk drives Opt/informix/bin/setenvLs -x /dev/rmt Checking the status of the tape drivesVerifying that the upgrade can continue Overview Eject cdrom Installing CMS patchesContinue with Copying customer data Cvuecopy Copying customer dataTail -f /var/log/cvuelog Activating customer optionsCd /cdrom/cdrom0 CvueactivateUpgrading the system Ls -l /adminsave/init.d Continue with Shutting down and rebooting the system Shutting down and rebooting the systemPkgchk -n cms Verifying the status of the disksRemoving temporary ACDs Verifying CMS permissionsTurning on CMS Verifying that CMS is operatingSu cms Checking Free Space Allocation Comparing directory and file permissions VerifyfilepropertiesNohup ./verifyfileproperties /nohup.out Setting the Informix configuration parameters Updating the switch setupCvuecleanup Removing the upgrade filesMigrating the customer’s data Migrating system administration dataDevice name Tape drive device name Data Type Pg /cms/migrate/r3mig.log Migrating agent and call center administration dataAgent/Call Center Admin data Checking the status of the disks Replacing the customer’s tapesOnstat -d egrep Pdrx pg Enter cd /cdrom/cdrom0 Troubleshooting upgrade failuresEnter cd /adminsave/init.d Enter mv scriptname /adminsave/ whereChecks for devices Adddisks Adds nonboot disks Procedures that are done by the customer after the upgrade Migrating historical data 1159 PM Restoring non-CMS files R3V6 and earlierMt -f /dev/rmt/0 status mt -f /dev/rmt/1 status R3V8 Feature or service Responsible Installing and administering unpreserved softwareDoing a Cmsadm backup CMS administration data