Avaya Comcode 700220627 manual Upgrading the system

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Upgrading the system

Upgrading the system

Overview

Use the following checklist when upgrading a CMS computer.

Procedure

Completed

Inventory the CVUE kit. Make sure that the CVUE Upgrade Tool CD version is compatible with the boot disk drive.

If the customer ordered Informix SQL (ISQL), locate the ISQL software CD-ROM.

Verify that the customer completed the preupgrade procedures.

Obtain the current CMSSVC password.

Extract the customer’s administration and options.

Remove and replace the disk drives.

Copy and activate the customer’s administration and options.

! CAUTION:

It is highly recommended that customers do NOT reuse their old disk drives as part of the upgrade procedure. These old disk drives should be saved for system recovery if any problems arise during the upgrade procedure.

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Contents TM leee 2002, Avaya Inc All Rights Reserved Preface Overview Disk upgrade procedures Preface Related documents Customer and technician support outside the United States Frequently asked questions FAQsCustomer support for the United States Technician support for the United StatesPage Upgrading an Enterprise 3000 to CMS R3V9 Trouble escalation OverviewHardware additions Disk mirroring Customization issuesParts list Procedures that are done by the customer before the upgrade Enter pkginfo -x cms Cleaning the tape driveDoing a Cmsadm backup Determining the current CMS loadCmsadm backup for R3V6 and earlier Upgrading an Enterprise 3000 to CMS R3V9 Procedures that are done by the customer before the upgrade Upgrading an Enterprise 3000 to CMS R3V9 Cmsadm backup for R3V8 Upgrading an Enterprise 3000 to CMS R3V9 Procedures that are done by the customer before the upgrade Backing up Visual Vectors vector layouts and comments Indicates the first noncompressing tape drive with Doing a full maintenance backup System displays the following for R3V8 Field Value to enter or option to select Doing an incremental maintenance backup System displays the following for R3V8 Checking for printer requests and large mail files Collecting third-party and custom software Checking for nonsequential ACDsCmsadm Upgrading the system Extracting the customer’s administration and options Tail -f /var/tmp/new/var/log/cvuelog CvueextractUpgrading an Enterprise 3000 to CMS R3V9 Has Isql been purchased for this upgrade y or n? Isql will not be installed as part of upgrade Upgrading the system Usr/sbin/shutdown -y -i0 -g0 Pg /var/tmp/new/var/log/cvuelogRemoving and labeling the old disk drives Disk upgrade proceduresRemoving and replacing Enterprise 3000 disk drives OverviewE3000removedisk.cdr Boot disk Drive Boot Disk Slot Installing the new disk drivesBooting up the system with the new disk drives Onstat -d egrep X pg Verifying that the system recognizes the new disk drivesChecking the status of the disk drives Opt/informix/bin/setenvLs -x /dev/rmt Checking the status of the tape drivesVerifying that the upgrade can continue Overview Eject cdrom Installing CMS patchesContinue with Copying customer data Cvuecopy Copying customer dataTail -f /var/log/cvuelog Activating customer optionsCd /cdrom/cdrom0 CvueactivateUpgrading the system Ls -l /adminsave/init.d Continue with Shutting down and rebooting the system Shutting down and rebooting the systemPkgchk -n cms Verifying the status of the disksRemoving temporary ACDs Verifying CMS permissionsVerifying that CMS is operating Turning on CMSSu cms Checking Free Space Allocation Verifyfileproperties Comparing directory and file permissionsNohup ./verifyfileproperties /nohup.out Setting the Informix configuration parameters Updating the switch setupCvuecleanup Removing the upgrade filesMigrating the customer’s data Migrating system administration dataDevice name Tape drive device name Data Type Pg /cms/migrate/r3mig.log Migrating agent and call center administration dataAgent/Call Center Admin data Replacing the customer’s tapes Checking the status of the disksOnstat -d egrep Pdrx pg Enter cd /cdrom/cdrom0 Troubleshooting upgrade failuresEnter cd /adminsave/init.d Enter mv scriptname /adminsave/ whereChecks for devices Adddisks Adds nonboot disks Procedures that are done by the customer after the upgrade Migrating historical data 1159 PM R3V6 and earlier Restoring non-CMS filesMt -f /dev/rmt/0 status mt -f /dev/rmt/1 status R3V8 Feature or service Responsible Installing and administering unpreserved softwareDoing a Cmsadm backup CMS administration data