© 2002, Avaya Inc.
All Rights Reserved
Notice
Every effort was made to ensure that the information in this document was complete and accurate at the time of printing. However, information is subject to change.
Preventing Toll Fraud
“Toll fraud” is the unauthorized use of your telecommunications system by an unauthorized party (for example, a person who is not a corporate employee, agent, subcontractor, or working on your company's behalf). Be aware that there may be a risk of toll fraud associated with your system and that, if toll fraud occurs, it can result in substantial additional charges for your telecommunications services.
Avaya Fraud Intervention
If you suspect that you are being victimized by toll fraud and you need technical assistance or support, call Technical Service Center Toll Fraud Intervention Hotline at +1 800 643 2353 for the United States and Canada. For additional support telephone numbers, see the Avaya web site:
http://www.avaya.com
Click on Support, then click on Escalation Lists US and International. This web site includes telephone numbers for escalation within the United States. For escalation telephone numbers outside the United States, click on Global Escalation List.
Providing Telecommunications Security
Telecommunications security (of voice, data, and/or video communications) is the prevention of any type of intrusion to (that is, either unauthorized or malicious access to or use of) your company's telecommunications equipment by some party.
Your company's “telecommunications equipment” includes both this Avaya product and any other voice/data/video equipment that could be accessed via this Avaya product (that is, “networked equipment”).
An “outside party” is anyone who is not a corporate employee, agent, subcontractor, or working on your company's behalf. Whereas, a “malicious party” is anyone (including someone who may be otherwise authorized) who accesses your telecommunications equipment with either malicious or mischievous intent.
Such intrusions may be either to/through synchronous
•Utilization (of capabilities special to the accessed equipment)
•Theft (such as, of intellectual property, financial assets, or
•Eavesdropping (privacy invasions to humans)
•Mischief (troubling, but apparently innocuous, tampering)
•Harm (such as harmful tampering, data loss or alteration, regardless of motive or intent)
Be aware that there may be a risk of unauthorized intrusions associated with your system and/or its networked equipment. Also realize that, if such an intrusion should occur, it could result in a variety of losses to your company (including but not limited to, human/data privacy, intellectual property, material assets, financial resources, labor costs, and/or legal costs).
Your Responsibility for Your Company’s Telecommunications Security
The final responsibility for securing both this system and its networked equipment rests with you - an Avaya customer's system administrator, your telecommunications peers, and your managers. Base the fulfillment of your responsibility on acquired knowledge and resources from a variety of sources including but not limited to:
•Installation documents
•System administration documents
•Security documents
•
•Shared information between you and your peers
•Telecommunications security experts
To prevent intrusions to your telecommunications equipment, you and your peers should carefully program and configure:
•your
•your
•any other equipment networked to your Avaya products.
Trademarks
CentreVu is a registered trademarks of Avaya, Inc.
Enterprise, Solaris, SPARCserver, Sun, SunSwift, and Ultra are trademarks or registered trademarks of Sun Microsystems Inc.
Informix is a registered trademark of Informix Software Inc.
All other product names mentioned herein are the trademarks of their respective owners.
Avaya Support
Avaya provides a telephone number for you to use to report problems or to ask questions about your contact center. The support telephone number is
http://www.avaya.com
Click on Support, then click on Escalation Lists US and International. This web site includes telephone numbers for escalation within the United States. For escalation telephone numbers outside the United States, click on Global Escalation List.
Acknowledgment
This document was written by the CRM Development group.