Avaya Comcode 700220627 manual Upgrading an Enterprise 3000 to CMS R3V9

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Upgrading an Enterprise 3000 to CMS R3V9

●If the tool determines that the tape or tape drive are not operational, the system displays the following message:

Tape test	failed!!		Could not write and then read a file
from the tape		at /dev/rmt/X.
Check the	following items			for possible problems:
Verify	the	tape	is not	write-protected
Verify	the	correct type of tape is in the tape drive
Verify	the	tape	is not	defective

Make sure the tape is not write-protected and is the correct tape for the tape drive. Try a different tape and start over with Step 1.

12.The CVUE tool next runs the CMS converter tool. The system displays the following message:

Admin data will be spooled to /dev/rmt/X

.

.

Converter completed successfully. <timestamp> Converter completed successfully.

13.The CVUE tool next checks to see if any of the ACD switch links use X.25. One of the following happens:

●If no X.25 switch links are found, the upgrade continues with Step 14.

●If at least one X.25 switch link is found, the system displays the following message:

CVUE found that some ACDs use X.25 for the switch link. If X.25 will continue to be used for ACD switch links after the upgrade, CMS R3V9 requires that the customer purchase a new license. If all switch links will be converted to TCP/IP after the upgrade, purchase of a new license is not required. To continue, enter

(y)if the customer agrees to purchase or has purchased a new X.25 license, or if the switch links will be converted to TCP/IP (entering (n) will stop the upgrade) (y/n):

If you answer y, the upgrade continues and the new X.25 license will be installed. If you answer n, the upgrade stops and you must resolve the license issue.

34 CentreVu CMS R3V9 Sun Enterprise 3000 Computer CVUE Instructions

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Contents TM leee 2002, Avaya Inc All Rights Reserved Preface Overview Disk upgrade procedures Preface Related documents Technician support for the United States Frequently asked questions FAQsCustomer support for the United States Customer and technician support outside the United StatesPage Upgrading an Enterprise 3000 to CMS R3V9 Trouble escalation OverviewHardware additions Customization issues Disk mirroringParts list Procedures that are done by the customer before the upgrade Determining the current CMS load Cleaning the tape driveDoing a Cmsadm backup Enter pkginfo -x cmsCmsadm backup for R3V6 and earlier Upgrading an Enterprise 3000 to CMS R3V9 Procedures that are done by the customer before the upgrade Upgrading an Enterprise 3000 to CMS R3V9 Cmsadm backup for R3V8 Upgrading an Enterprise 3000 to CMS R3V9 Procedures that are done by the customer before the upgrade Backing up Visual Vectors vector layouts and comments Indicates the first noncompressing tape drive with Doing a full maintenance backup System displays the following for R3V8 Field Value to enter or option to select Doing an incremental maintenance backup System displays the following for R3V8 Checking for printer requests and large mail files Collecting third-party and custom software Checking for nonsequential ACDsCmsadm Upgrading the system Extracting the customer’s administration and options Cvueextract Tail -f /var/tmp/new/var/log/cvuelogUpgrading an Enterprise 3000 to CMS R3V9 Has Isql been purchased for this upgrade y or n? Isql will not be installed as part of upgrade Upgrading the system Pg /var/tmp/new/var/log/cvuelog Usr/sbin/shutdown -y -i0 -g0Overview Disk upgrade proceduresRemoving and replacing Enterprise 3000 disk drives Removing and labeling the old disk drivesE3000removedisk.cdr Installing the new disk drives Boot disk Drive Boot Disk SlotBooting up the system with the new disk drives Opt/informix/bin/setenv Verifying that the system recognizes the new disk drivesChecking the status of the disk drives Onstat -d egrep X pgChecking the status of the tape drives Ls -x /dev/rmtVerifying that the upgrade can continue Overview Installing CMS patches Eject cdromContinue with Copying customer data Copying customer data CvuecopyCvueactivate Activating customer optionsCd /cdrom/cdrom0 Tail -f /var/log/cvuelogUpgrading the system Ls -l /adminsave/init.d Shutting down and rebooting the system Continue with Shutting down and rebooting the systemVerifying CMS permissions Verifying the status of the disksRemoving temporary ACDs Pkgchk -n cmsVerifying that CMS is operating Turning on CMSSu cms Checking Free Space Allocation Verifyfileproperties Comparing directory and file permissionsNohup ./verifyfileproperties /nohup.out Updating the switch setup Setting the Informix configuration parametersRemoving the upgrade files CvuecleanupMigrating system administration data Migrating the customer’s dataDevice name Tape drive device name Data Type Migrating agent and call center administration data Pg /cms/migrate/r3mig.logAgent/Call Center Admin data Replacing the customer’s tapes Checking the status of the disksOnstat -d egrep Pdrx pg Enter mv scriptname /adminsave/ where Troubleshooting upgrade failuresEnter cd /adminsave/init.d Enter cd /cdrom/cdrom0Checks for devices Adddisks Adds nonboot disks Procedures that are done by the customer after the upgrade Migrating historical data 1159 PM R3V6 and earlier Restoring non-CMS filesMt -f /dev/rmt/0 status mt -f /dev/rmt/1 status R3V8 Installing and administering unpreserved software Feature or service ResponsibleDoing a Cmsadm backup CMS administration data