Avaya Comcode 700220627 Updating the switch setup, Setting the Informix configuration parameters

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Upgrading an Enterprise 3000 to CMS R3V9

Updating the switch setup

In many cases, the switch is upgraded to a new release when the CMS is upgraded with CVUE. In addition, the links from the switch to the CMS may need conversion from X.25 to TCP/IP. If either of these happen, you must do the following:

●Readminister each ACD on the CMS using the swsetup option of the cmssvc command. CMS must be turned off to administer the ACDs. Remember to turn CMS on after setting up the ACDs. Readministering the ACDs includes converting the link from X.25 to TCP/IP, if appropriate. For more information about converting links, see CentreVu CMS Switch Connections, Administration, and Troubleshooting, 585-215-876.

Note:

While you have CMS turned off, you can save time by Setting the Informix configuration parameters at the same time.

●Readminister the CMS version on the switch using the Customer Options form. This change requires superuser permissions. Contact your technical support organization or your COE for assistance.

●Check the switch links on the CMS main window and verify that the switch links are up.

●If the conversion from X.25 to TCP/IP involves adding another network card to the CMS computer, this must be done after the CVUE upgrade is completed.

Continue with Setting the Informix configuration parameters.

Setting the Informix configuration parameters

The Informix Dynamic Server (IDS) parameters for CMS must be adjusted to optimize system performance. Adjusting these parameters allows the system to fully utilize additional processors and memory.

Note:

During this procedure, both CMS and IDS must be turned off.

To adjust the IDS parameters, see the section Setting the Informix configuration parameters for CMS in the chapter Installing CMS and Supporting Software of CentreVu CMS R3V9 Software Installation, Maintenance, and Troubleshooting, 585-215 956.

Continue with Removing the upgrade files.

58 CentreVu CMS R3V9 Sun Enterprise 3000 Computer CVUE Instructions

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Contents TM leee 2002, Avaya Inc All Rights Reserved Preface Overview Disk upgrade procedures Preface Related documents Technician support for the United States Frequently asked questions FAQsCustomer support for the United States Customer and technician support outside the United StatesPage Upgrading an Enterprise 3000 to CMS R3V9 Trouble escalation OverviewHardware additions Customization issues Disk mirroringParts list Procedures that are done by the customer before the upgrade Determining the current CMS load Cleaning the tape driveDoing a Cmsadm backup Enter pkginfo -x cmsCmsadm backup for R3V6 and earlier Upgrading an Enterprise 3000 to CMS R3V9 Procedures that are done by the customer before the upgrade Upgrading an Enterprise 3000 to CMS R3V9 Cmsadm backup for R3V8 Upgrading an Enterprise 3000 to CMS R3V9 Procedures that are done by the customer before the upgrade Backing up Visual Vectors vector layouts and comments Indicates the first noncompressing tape drive with Doing a full maintenance backup System displays the following for R3V8 Field Value to enter or option to select Doing an incremental maintenance backup System displays the following for R3V8 Checking for printer requests and large mail files Collecting third-party and custom software Checking for nonsequential ACDsCmsadm Upgrading the system Extracting the customer’s administration and options Cvueextract Tail -f /var/tmp/new/var/log/cvuelogUpgrading an Enterprise 3000 to CMS R3V9 Has Isql been purchased for this upgrade y or n? Isql will not be installed as part of upgrade Upgrading the system Pg /var/tmp/new/var/log/cvuelog Usr/sbin/shutdown -y -i0 -g0Overview Disk upgrade proceduresRemoving and replacing Enterprise 3000 disk drives Removing and labeling the old disk drivesE3000removedisk.cdr Installing the new disk drives Boot disk Drive Boot Disk SlotBooting up the system with the new disk drives Opt/informix/bin/setenv Verifying that the system recognizes the new disk drivesChecking the status of the disk drives Onstat -d egrep X pgChecking the status of the tape drives Ls -x /dev/rmtVerifying that the upgrade can continue Overview Installing CMS patches Eject cdromContinue with Copying customer data Copying customer data CvuecopyCvueactivate Activating customer optionsCd /cdrom/cdrom0 Tail -f /var/log/cvuelogUpgrading the system Ls -l /adminsave/init.d Shutting down and rebooting the system Continue with Shutting down and rebooting the systemVerifying CMS permissions Verifying the status of the disksRemoving temporary ACDs Pkgchk -n cmsVerifying that CMS is operating Turning on CMSSu cms Checking Free Space Allocation Verifyfileproperties Comparing directory and file permissionsNohup ./verifyfileproperties /nohup.out Updating the switch setup Setting the Informix configuration parametersRemoving the upgrade files CvuecleanupMigrating system administration data Migrating the customer’s dataDevice name Tape drive device name Data Type Migrating agent and call center administration data Pg /cms/migrate/r3mig.logAgent/Call Center Admin data Replacing the customer’s tapes Checking the status of the disksOnstat -d egrep Pdrx pg Enter mv scriptname /adminsave/ where Troubleshooting upgrade failuresEnter cd /adminsave/init.d Enter cd /cdrom/cdrom0Checks for devices Adddisks Adds nonboot disks Procedures that are done by the customer after the upgrade Migrating historical data 1159 PM R3V6 and earlier Restoring non-CMS filesMt -f /dev/rmt/0 status mt -f /dev/rmt/1 status R3V8 Installing and administering unpreserved software Feature or service ResponsibleDoing a Cmsadm backup CMS administration data