Avaya Comcode 700220627 manual Procedures that are done by the customer before the upgrade

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Procedures that are done by the customer before the upgrade

Procedures that are done by the customer before the upgrade

Overview

It is the customer’s responsibility to ensure that the following procedures are done before a technician begins an upgrade to CMS R3V9. Use this checklist to verify that the procedures are done.

Procedure	Completed


Clean the tape drive.

Determine the current CMS load.

Do a CMSADM backup, if needed.

If Visual Vectors is installed, back up the Visual Vectors
vector layouts and comments the night before the upgrade.

Do a full maintenance backup of all administration data,
historical data, and non-CMS data the night before the
upgrade.

Do an incremental maintenance backup of all
administration data, historical data, and non-CMS data
immediately before the upgrade procedure begins.

Check for old printer requests and large mail files.

Check for nonsequential ACDs.

Collect all third-party and custom software for reinstallation
after the upgrade.

! CAUTION:

It is highly recommended that customers do NOT reuse their old disk drives as part of the upgrade procedure. These old disk drives should be saved for system recovery if any problems occur during the upgrade procedure.

Issue 3.0 February 2002 13

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Contents TM leee 2002, Avaya Inc All Rights Reserved Preface Overview Disk upgrade procedures Preface Related documents Customer support for the United States Frequently asked questions FAQsTechnician support for the United States Customer and technician support outside the United StatesPage Upgrading an Enterprise 3000 to CMS R3V9 Trouble escalation OverviewHardware additions Disk mirroring Customization issuesParts list Procedures that are done by the customer before the upgrade Doing a Cmsadm backup Cleaning the tape driveDetermining the current CMS load Enter pkginfo -x cmsCmsadm backup for R3V6 and earlier Upgrading an Enterprise 3000 to CMS R3V9 Procedures that are done by the customer before the upgrade Upgrading an Enterprise 3000 to CMS R3V9 Cmsadm backup for R3V8 Upgrading an Enterprise 3000 to CMS R3V9 Procedures that are done by the customer before the upgrade Backing up Visual Vectors vector layouts and comments Indicates the first noncompressing tape drive with Doing a full maintenance backup System displays the following for R3V8 Field Value to enter or option to select Doing an incremental maintenance backup System displays the following for R3V8 Checking for printer requests and large mail files Collecting third-party and custom software Checking for nonsequential ACDsCmsadm Upgrading the system Extracting the customer’s administration and options Tail -f /var/tmp/new/var/log/cvuelog CvueextractUpgrading an Enterprise 3000 to CMS R3V9 Has Isql been purchased for this upgrade y or n? Isql will not be installed as part of upgrade Upgrading the system Usr/sbin/shutdown -y -i0 -g0 Pg /var/tmp/new/var/log/cvuelogRemoving and replacing Enterprise 3000 disk drives Disk upgrade proceduresOverview Removing and labeling the old disk drivesE3000removedisk.cdr Boot disk Drive Boot Disk Slot Installing the new disk drivesBooting up the system with the new disk drives Checking the status of the disk drives Verifying that the system recognizes the new disk drivesOpt/informix/bin/setenv Onstat -d egrep X pgLs -x /dev/rmt Checking the status of the tape drivesVerifying that the upgrade can continue Overview Eject cdrom Installing CMS patchesContinue with Copying customer data Cvuecopy Copying customer dataCd /cdrom/cdrom0 Activating customer optionsCvueactivate Tail -f /var/log/cvuelogUpgrading the system Ls -l /adminsave/init.d Continue with Shutting down and rebooting the system Shutting down and rebooting the systemRemoving temporary ACDs Verifying the status of the disksVerifying CMS permissions Pkgchk -n cmsVerifying that CMS is operating Turning on CMSSu cms Checking Free Space Allocation Verifyfileproperties Comparing directory and file permissionsNohup ./verifyfileproperties /nohup.out Setting the Informix configuration parameters Updating the switch setupCvuecleanup Removing the upgrade filesMigrating the customer’s data Migrating system administration dataDevice name Tape drive device name Data Type Pg /cms/migrate/r3mig.log Migrating agent and call center administration dataAgent/Call Center Admin data Replacing the customer’s tapes Checking the status of the disksOnstat -d egrep Pdrx pg Enter cd /adminsave/init.d Troubleshooting upgrade failuresEnter mv scriptname /adminsave/ where Enter cd /cdrom/cdrom0Checks for devices Adddisks Adds nonboot disks Procedures that are done by the customer after the upgrade Migrating historical data 1159 PM R3V6 and earlier Restoring non-CMS filesMt -f /dev/rmt/0 status mt -f /dev/rmt/1 status R3V8 Feature or service Responsible Installing and administering unpreserved softwareDoing a Cmsadm backup CMS administration data