Avaya Comcode 700220627 manual Installing and administering unpreserved software

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Upgrading an Enterprise 3000 to CMS R3V9

Installing and administering unpreserved software

After the CVUE upgrade, any unpreserved software should be installed and any new features or services should be administered. The following table lists several of these features and services, and the Avaya organization that can be contacted for assistance.

Feature or service	Responsible1

Internet Call Center	Professional
	Services
	Organization (PSO)

Network information names service, such as NIS or NISplus	PSO

Network printers	PSO

Pseudo-ACDs. Pseudo-ACDs must be added, and then data must be	PSO
migrated from the old system.

Visual Vectors server software	Provisioning
Vector layouts and comments backed up before the upgrade should be
restored using the setupaas command and restore option.

Mounted file systems that were in the customer’s /etc/vfstab file before	Provisioning
the upgrade. See the copy of /etc/vfstab that is saved in
/var/log/cvuelog. Have your administrator verify that your new
configuration is correct.

Common Desktop Environment options such as screen layout and	Provisioning
password protection

Add, change, or remove ACDs	Provisioning

Add CentreVu Supervisor logins	Provisioning

Install new feature packages (if purchased)	Provisioning

Change authorizations	Provisioning

Install Open Database Connectivity (ODBC)	Provisioning

Start up the Alarm Origination Manager (AOM) software	Provisioning

1.Outside of the United States, Avaya distributors are responsible for these items, with assistance from the COE.

72 CentreVu CMS R3V9 Sun Enterprise 3000 Computer CVUE Instructions

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Contents TM leee 2002, Avaya Inc All Rights Reserved Preface Overview Disk upgrade procedures Preface Related documents Frequently asked questions FAQs Customer support for the United StatesTechnician support for the United States Customer and technician support outside the United StatesPage Upgrading an Enterprise 3000 to CMS R3V9 Overview Trouble escalationHardware additions Customization issues Disk mirroringParts list Procedures that are done by the customer before the upgrade Cleaning the tape drive Doing a Cmsadm backupDetermining the current CMS load Enter pkginfo -x cmsCmsadm backup for R3V6 and earlier Upgrading an Enterprise 3000 to CMS R3V9 Procedures that are done by the customer before the upgrade Upgrading an Enterprise 3000 to CMS R3V9 Cmsadm backup for R3V8 Upgrading an Enterprise 3000 to CMS R3V9 Procedures that are done by the customer before the upgrade Backing up Visual Vectors vector layouts and comments Indicates the first noncompressing tape drive with Doing a full maintenance backup System displays the following for R3V8 Field Value to enter or option to select Doing an incremental maintenance backup System displays the following for R3V8 Checking for printer requests and large mail files Checking for nonsequential ACDs Collecting third-party and custom softwareCmsadm Upgrading the system Extracting the customer’s administration and options Cvueextract Tail -f /var/tmp/new/var/log/cvuelogUpgrading an Enterprise 3000 to CMS R3V9 Has Isql been purchased for this upgrade y or n? Isql will not be installed as part of upgrade Upgrading the system Pg /var/tmp/new/var/log/cvuelog Usr/sbin/shutdown -y -i0 -g0Disk upgrade procedures Removing and replacing Enterprise 3000 disk drivesOverview Removing and labeling the old disk drivesE3000removedisk.cdr Installing the new disk drives Boot disk Drive Boot Disk SlotBooting up the system with the new disk drives Verifying that the system recognizes the new disk drives Checking the status of the disk drivesOpt/informix/bin/setenv Onstat -d egrep X pgChecking the status of the tape drives Ls -x /dev/rmtVerifying that the upgrade can continue Overview Installing CMS patches Eject cdromContinue with Copying customer data Copying customer data CvuecopyActivating customer options Cd /cdrom/cdrom0Cvueactivate Tail -f /var/log/cvuelogUpgrading the system Ls -l /adminsave/init.d Shutting down and rebooting the system Continue with Shutting down and rebooting the systemVerifying the status of the disks Removing temporary ACDsVerifying CMS permissions Pkgchk -n cmsTurning on CMS Verifying that CMS is operatingSu cms Checking Free Space Allocation Comparing directory and file permissions VerifyfilepropertiesNohup ./verifyfileproperties /nohup.out Updating the switch setup Setting the Informix configuration parametersRemoving the upgrade files CvuecleanupMigrating system administration data Migrating the customer’s dataDevice name Tape drive device name Data Type Migrating agent and call center administration data Pg /cms/migrate/r3mig.logAgent/Call Center Admin data Checking the status of the disks Replacing the customer’s tapesOnstat -d egrep Pdrx pg Troubleshooting upgrade failures Enter cd /adminsave/init.dEnter mv scriptname /adminsave/ where Enter cd /cdrom/cdrom0Checks for devices Adddisks Adds nonboot disks Procedures that are done by the customer after the upgrade Migrating historical data 1159 PM Restoring non-CMS files R3V6 and earlierMt -f /dev/rmt/0 status mt -f /dev/rmt/1 status R3V8 Installing and administering unpreserved software Feature or service ResponsibleDoing a Cmsadm backup CMS administration data