Panasonic KX-FC241AL manual When a function does not work, check here, Initial settings, General

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12. Help

12.3 When a function does not work, check here

If you still have difficulties after following the instructions in this section, reset the unit. Disconnect the power cord and turn OFF the cordless handset. Reconnect the power cord and turn ON the cordless handset.

12.3.1 Initial settings

Problem

Cause & Solution

I cannot hear a dial tone.

L If you use a splitter to connect the unit, remove the splitter and

 

connect the unit to the wall jack directly. If the unit operates

 

properly, check the splitter.

 

L Disconnect the unit from the telephone line and connect a known

 

working telephone. If the working telephone operates properly,

 

contact our service personnel to have the unit repaired. If the

 

working telephone does not operate properly, contact your

 

telephone company.

 

L The power cord or telephone line cord is not connected. Check the

 

connections.

 

L If you connected the fax machine through a computer modem,

 

connect the fax machine directly to a telephone line jack.

 

 

I cannot make calls.

L The call bar feature is set. Turn it OFF (feature #28 on page 68, or

 

page 76).

 

L The dialling mode setting may be wrong. Change the setting

 

(feature #13 on page 66, or page 79).

 

 

The unit does not ring.

L The ringer volume is turned OFF. Adjust it (page 25).

 

 

12.3.2 General

 

Problem

Cause & Solution

The unit displays “CHECK

L The paper is inserted halfway. Insert it correctly (page 20) and

PAPER” even though

press {START} to clear the message.

paper is inserted.

 

The other party complains

L FAX ONLY mode is set. Tell the other party the number is only used

they only hear a fax tone

for faxes.

and cannot talk.

L Change the receiving mode to TAM/FAX mode (page 50) or TEL

 

mode (page 49).

 

 

The {REDIAL}{PAUSE}

L If this button is pressed during dialling, a pause will be inserted. If

button does not function

pressed immediately after a dial tone is obtained, the last number

properly.

dialled will be redialled.

 

 

The receiving mode does

L The Distinctive Ring is set (feature #31 on page 68).

not function properly.

 

 

 

During programming, I

L All or part of the numbers are the same as another code or ID.

cannot enter the code or

Change the number:

ID number.

– remote operation ID: page 61, or feature #11 on page 66.

 

– fax activation code: feature #41 on page 69.

 

 

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Contents Operating Instructions Open How to use the operating instructionsButtons Listed in alphabetical order Location of ControlsBase unit Cordless handsetFor your future reference For New Zealand users For Australian usersInstructions to customer InstallationService difficulties Important informationImportant Instructions Important safety instructionsOperating distance and noise BatteryBattery charge For best performanceRecording paper EnvironmentRoutine care Phonebook 103 Cordless handset programming100 102Quantity Included accessoriesFilm again Accessory informationAvailable accessories Model No Specifications/UsageButton descriptions of the base unit Button descriptions of the cordless handset Display icon Meaning Menu Menu/feature IconDisplay descriptions of the cordless handset Display iconsSoft key Action icon Soft keysSoft key icons Action Icon 5 6 OverviewInsert the front ink film roll by inserting its Ink film installation / replacementInstalling the ink film Incorrect Correct Close the front cover securelyConnect the handset cord Handset cordPaper tray Replacing the ink filmCorrectIncorrect Recording paperPush the tension plate back Batteries Battery installation / replacementInstalling the batteries Replacing the batteriesCharger unit ConnectionsBattery charge Base unit help function Turning the cordless handset power ON/OFFPower on Power OFFINT With the cordless handset Date and timeExample 10 August, 2004 Press 10 08 If you have subscribed to a Caller ID serviceWith the base unit SET MenuTo enter your logo Example Bill Your logoStop Menu Mute Keypad CharactersYour FAX no Press SET To select characters using a or BYour fax number Stop MenuEnter the correct number Making phone calls To redial the last number dialled from the base unit Will be displayedTo turn key lock OFF, press for about 2 seconds Redial Digital SP-PHONE MuteRecording a telephone conversation Cordless handset only Answering phone callsTo search for a name by initial Making a phone call using the phonebookCordless handset phonebook Storing phonebook itemsHot key Editing a stored itemErasing a stored item Press Menu repeatedly to display Phonebook SET Base unit phonebookErasing a hot key Erase Digital SP-PHONE Stop MenuAnother method to erase a stored item To search for a name by initial Example LisaPrivate category Caller ID serviceHow Caller ID is displayed To print manually, seeFAX/START Digital SP-PHONE Viewing and calling back using caller informationCaller ID To insert a number Erasing caller informationPress Stop after step To delete a numberErasing all caller information Storing caller information into the phonebookInto the cordless handset phonebook Into the base unit phonebookCall minder for New Zealand users only Stop Redial FAX/START Digital SP-PHONE Sending a fax manuallyDocuments you can send Adding a new item into the broadcast memory Sending a fax using the base unit phonebookBroadcast transmission Programming items into the broadcast memoryTo send the same document to a one-time group of parties To cancel broadcast transmissionErasing a stored item from the broadcast memory Sending the same document to pre-programmed partiesFAX/START SetupSelecting the way to use your fax machine Your situationHow faxes are received Use only as a fax FAX only modeUse mostly as a telephone TEL mode Receiving a fax manually Auto answer Activating TEL modeActivating TEL mode with the cordless handset How to receive phone calls and faxes with the base unitTo stop receiving Activating TAM/FAX modeTAM/FAX Mode Receiving a fax automatically Auto answer onReceiving a voice message and fax document in one call Activating TAM/FAX mode with the cordless handsetRing setting in TAM/FAX mode Activating FAX only mode with the cordless handset Activating FAX only modeFAX only Mode To print the junk fax prohibitor list Activating the junk fax prohibitorStoring undesired callers To display the junk fax prohibitor listSET Menu Using with the ring detection featureStop Start More copying featuresMaking a copy Example Making 2 copies of a 4-page original document To collate multiple copiesStop Erase Greeting MIC Recording your greeting messageErasing your recorded greeting message Pre-recorded greeting messageStop Erase Menu Listening to recorded messagesErasing recorded messages Recording your greeting message Using the answering machine with the cordless handsetLeaving a message for others or yourself Leaving a message for others or yourself Operation using the direct commandsListening to recorded messages To change the maximum recording time for incoming messages To change the ring setting in TAM/FAX modeProgramming for answering machine To set the remote operation IDAnswering Machine Summary of remote operation Operating from a remote locationRemote operations following voice menu Remote operation using remote commandsBase unit programming Programming basic featuresProgramming advanced features To cancel programmingBasic features Code #23 Sending documents overseas Advanced featuresCode #17 Setting the ringer type for outside calls Code #22 Setting the journal report to print automaticallyCode #34 Setting the quick scan Code #26 Setting the Caller ID list to print automaticallyCode #28 Setting call bar Code #31 Activating the Distinctive Ring featureCode #67 Setting the greeting message monitor Code #44 Setting the memory reception alertCode #46 Setting friendly reception Code #58 Setting the scan contrastProgram code and direct command button Direct commands for programming features#76 Connecting tone #13 Dialling modeOFF #23 Overseas mode #25 Delayed transmissionNo default #80 Set default YESCategory No.*1 Cordless handset Sub-menu Default setting Settings menuCordless handset programming MaximumRinger options Memo alarmSetting memo alarm Programmable functionsDisplay options Tone optionsOther options Call optionsResetting the cordless handset to its default settings Setting the battery typeBase unit settings Sub-menu Default setting Menu Cordless handset programming using the base unitChanging the recall length Setting dialling mode tone/pulse For Australian users onlySetting pause length Setting call restrictionChanging the base unit PIN personal identification number Selecting area codes to be deleted automaticallyRegistering a cordless handset to a base unit Operating additional unitsBetween a cordless handset and the base unit Cancelling a base unitIntercom Between cordless handsetsCordless handset locator Transferring calls / Conference callsFrom a cordless handset to the base unit From the base unit to a cordless handsetEstablish an intercom call Copying cordless handset phonebook itemsTo establish a conference call, press Starting Walkie-Talkie conversations Changing the Walkie- Talkie modeWalkie-Talkie Turning Walkie-Talkie onTo attach the belt clip To remove the belt clip Using the belt clipUsing an optional headset Insert the connector plug into the headset jack firmlyWall template for charger Wall mounting the chargerAlphabetNumericGreek Cyrillic Extended Available character entries for the cordless handsetCharacter entry modes Cyrillic character table XExtended 1 character tableFollowing are used for both uppercase and lowercase YExtended 2 character tableError messages Base unit display Error messages ReportsCover Open Modem ErrorCheck Paper Close Tension PlateTransmit Error Polling ErrorRecording Error Serial ErrorGeneral When a function does not work, check hereInitial settings Charging but the battery Problem Cause & Solution Ink film runs outReturns to standby mode Problem Cause & Solution Cordless handsetUsed Problem Cause & Solution Static, sound cuts in/outFades. Interference from Other electrical unitsFax receiving Fax sendingCopying Answering machine If a power failure occursHelp Base unit display will show the following When the recording paper has jammed in the unitRecording paper jams Correct Document jams sending When the recording paper was not fed into the unit properlyDo not use paper products, such as paper towels or tissues Recording paper feeder cleaningDocument feeder / scanner glass cleaning Thermal head cleaning Reference lists and reports Base unit only Specifications Standard Duplex procedureRF transmission power Approx mW Voice coding Mass Weight Approx gIndex 110 111 Global web site Copyright PFQX2096ZA CM1004YH0 Sales Department Panasonic Australia Pty. LimitedPanasonic New Zealand Limited Manufacturer Panasonic Communications Malaysia Sdn. Bhd