
| 12. Help |
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|
Problem | Cause & Solution |
The printing quality is | Please do not reuse the ink film! |
poor. | Please use genuine Panasonic replacement film. Refer to page 11 for |
| further details. |
| L The thermal head is dirty. Clean it (page 105). |
| L Some paper has instructions recommending which side to print on. |
| Try turning the paper over. |
| L You may have used paper with a cotton and/or fibre content that is |
| over 20%, such as letterhead or resume paper. |
| L If documents can be copied properly, the unit is working normally. |
| The other party may have sent a faint document or there may be |
| something wrong with the other party’s machine. Ask them to send |
| a clearer copy of the document or to check their fax machine. |
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|
The other party complains | L The receiving mode is set to TEL mode. |
that they cannot send a | Receive the document manually (page 49) or change the receiving |
document. | mode to TAM/FAX mode (page 50) or FAX ONLY mode (page 52). |
| L The memory is full of received documents due to a lack of |
| recording paper or a recording paper jam. Install paper (page 20) |
| or clear the jammed paper (page 100). |
|
|
I cannot receive | L You must set remote fax activation to ON (feature #41 on page 69) |
documents by pressing | beforehand. |
{*}{#}{9} on the | L Press {*}{#}{9} firmly. |
cordless handset. | L The memory is filled with received documents due to a lack of |
| recording paper or a recording paper jam. Install paper (page 20) |
| or clear the jammed paper (page 100). |
| L The call bar feature was activated on the cordless handset. |
| Deactivate this feature (page 76). |
| L The direct call feature (page 76) was activated on the cordless |
| handset. Deactivate this feature. |
|
|
I cannot select the desired | L If you want to set TAM/FAX or FAX ONLY mode, set the desired |
receiving mode. | mode using feature #77 (page 70), and press {AUTO ANSWER} |
| repeatedly to select the desired mode. |
| L If you want to set TEL mode, press {AUTO ANSWER} repeatedly |
| to select TEL mode. |
| L The Distinctive Ring is set (feature #31 on page 68). |
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12.3.6 Copying |
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Problem | Cause & Solution |
The unit will not make a | L The ink film is empty. Replace the ink film with a new one (page |
copy. | 19). |
| L You cannot make a copy during programming. |
| L You cannot make a copy during a telephone conversation. |
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|
A black line, a white line or | L The scanner glass, white plate or rollers are dirty with correction |
smudge appears on the | fluid, etc. Clean them (page 104). Please do not insert a document |
copied document. | before correction fluid has dried completely. |
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|
The copied image is | L Adjust the width of the document guides to fit the actual size of the |
distorted. | document. |
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