BT DECTfax Plus Fax Machine and digital telephone system manual Fax Problem Solution, Paper JAM

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HelpIf you have any problems using your DECTfax, this section will give you the most common, easy-to-follow solutions.

Fax Problem

Solution

Blank unit display.

• Check that the power cord and the power adopter cord are properly connected

 

 

The unit does not answer incoming calls after several rings.

•The FAX icon may be off: check the receive mode (Manual/automatic).

•Check the number of rings.

•Configure the unit for “private network” (see the sections headed ÔRing settingsÕ and

ÔNetwork and dial settingsÕ in the ÔSetting upÕ chapter).

Blank photocopies.

• The document was positioned was positioned facing the wrong way round in the feeder.

 

 

The telephone exchange does not

• Check.that the the telephone cord is properly plugged in.

recognise the number dialled.

• Configure your unit for pulse dialling (see the section headed ÔNetwork and dial settingsÕ

 

in the ÔSetting upÕ chapter).

 

 

The terminal does not ring.

• The TEL icon is flashing: re-activate the ringing tone (see the section headed

 

ÔSetting the ringing toneÕ in the Setting upÕ chapter).

The telephone does not work.

•The mains may be down.

•Check that the telephone line cord is properly connected.

One or more vertical black lines on documents copied locally or sent.

•Open the cover and clean the scanning sub-assembly located opposite the white roller using a soft but not fluffy cloth dipped in surgical spirit. After cleaning, close the front cover and make a local copy to check that the black lines have disappeared.

The unit displays the following messages:

 

OUT OF PAPER

• Insert more paper in the paper feeder.

PRINTER COVER

• Close the rear cover.

PAPER JAM

• Open the rear cover to access the paper circuit. Check that the rear cover is properly

 

secured after closing it.

OVERHEATING

• The last documents printed printed out are blackened; the printer’s temperature is too

 

high. Wait a few minutes for it to cool down

GAUGE EMPTY

• You may have forgotten to replace the gauge smartcard when you put in the ink ribbon.

MISSING GAUGE

• Open the gauge housing flap and check that the gauge smartcard is inserted and

 

correctly positioned.

CHANGE RIBBON

• No ink ribbon left: install a new ribbon and gauge.

REMOVE DOCUMENT

• Open the front cover and check the document circuit.

MEMORY FULL

• Print out faxes received and/or listen to the voice messages

 

(model with built-in Tad only).

 

 

Other

• Disconnect your unit from the mains and reconnect it. If the problem persists, contact

 

our Helpline on 0845 603 1066.

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Contents Fax machine and digital telephone system BT DECTfax PlusPage Page At a glance Scroll up and down through the on-screen menus Page Page This guide Equipment IntroductionFor your records To obtain new print ribbons call 0800 Setting up Connecting the radio module Charging the handset Inserting the output paperButton What itÕs used for Customising your DECTfax PlusEntering your name Date and timeEntering your own telephone/fax number Ring settings Network and dial settingsTel mode Setting the receive modeSending a fax Using your fax machineWith call monitoring ResolutionResolution Use with Delayed send and broadcasting Call back Receiving a faxFax memory full NormalEconomy Using the directory to store and dial numbers Send reports Report setting What is printedPolling Activity ReportsTimed jobs Press OK/Menu then 6 then 3. The display shows 63 Cancel JOB To print out a timed job Making and receiving calls Using your handsetSwitching the handset on and off Earpiece volume Answering modeLast number redial Ring melody and volumeSecrecy Using the handset directory To display the telephone number Keypad tones Call timerPage Answer mode Using the answering machinePlease OFF Hook OGM Recording your outgoing messageAt the handset Listening to your messagesAt the base station Recording a memo message Protecting stored messagesPress To Operating the answering machine from the handsetRemote Access Using mailboxesTad mode see ‘Setting the receive mode’, From the handset Simple method Using additional handsetsMultiple registration Customised method Handset Number Transferring callsPaging a handset Call MonitorRemote access Additional featuresRemote access codes Remote access of your fax machineRemote access of your answering machine Using your DECTfax Plus as a photocopierRemote access of your mailboxes Printing out the functions listPrinting the fax directory Printing out settingsAlarm Caller Display Ink gaugeTo review the list from the base station Paper JAM Fax Problem SolutionTelephone Problem Solution Code Meaning and action Transmission report codesChoosing a position Technical informationTechnical information Index Index Offices in Europe, North America, Japan and Asia Pacific
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