Nikon 5000ED user manual Troubleshooting, Problem

Page 65

Troubleshooting

If the scanner fails to function as expected, check the problems described below before con- sulting the original retailer or Nikon service representative. For more information on solving the problems listed here, refer to the page numbers in the rightmost column.

Problem

Possible cause

Scanner will not

turn on (status LED

does not light)

Status LED flickers (scanner not con- nected to computer, or computer off)

Status LED flickers (scanner connected to computer)

Poor quality scans

Computer does not recognize scanner

• Scanner is off

 

Turn the scanner on

24

• Power cable is not properly connected

 

Return the power switch to the off position and reconnect the power

21

cable.

 

• Outlet is not receiving power

 

Plug another device into the outlet to determine whether the outlet is

—

working properly.

 

•Scanner hardware malfunction

Turn the scanner off and disconnect it from the computer. Wait five — seconds and turn the scanner on again. If the problem persists, con- tact a Nikon service representative.

•Scanner hardware malfunction or communications error

Turn the scanner and computer off and disconnect the scanner. Wait 22, 24 five seconds and turn the scanner on again. If the status LED flickers when the scanner is turned on, a scanner hardware malfunction has

occurred. Contact the original retailer or a Nikon service representa-

 

tive. If the status LED blinks and then glows steadily, turn the scanner

 

off and reconnect it to the computer. After waiting five seconds, turn

 

the scanner on and restart the computer. If the status LED flickers

 

when the computer is restarted, try the following:

 

• Disconnect all other devices using the same interface as the scanner

5, 22

• Reinstall Nikon scan

10–19

 

62–64

• Update the device drivers for the USB interface (Windows only)

—

• Update the scanner device drivers (Windows only)

66–67

• Film is not properly inserted

 

Eject and reinsert film.

28, 38

• Scanner or film moved during scanning

 

Do not use the scanner in locations subject to shock or vibration. Fail-

20

ure to observe this precaution could result in scanner malfunction.

 

•Scan window settings require adjustment

Adjust settings or use factory defaults. For more information, see the 31–35 Nikon Scan Reference Manual.

•Scanner is off

Turn the scanner on.

24

•Scanner turned on with optional film holder inserted

After removing the holder from the adapter, turn the scanner off and 24, 51 then on again.

•Computer does not meet minimum system requirements

Use a computer that meets the system requirements.

10, 15

• USB cable is not correctly connected

 

Reconnect the USB cable.

22

56

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Contents 35mm/APSIX240 Film Scanner Manuel de Iutilisateur Manual del UsuarioSetup On CD Product DocumentationAt voltages of AC 125 V or less For Your SafetyDo not handle with wet hands Iii Page Table of Contents Scanning Short, Long, or Damaged Film Before You Begin Introduction Principal FeaturesIllustrations TerminologyScanner status Parts of the ScannerStatus LED Scanner status is indicated as follows Rear View Check the status LED Precautions for UsePage Setup Imaging applica Tion e.g., Adobe Setup and Scanning GuideChoose an adapter 25 and insert film Windows Installing Nikon ScanWindows XP/Windows 2000 Professional Earlier Versions of Nikon ScanIf the Language Selection Dialog Is Not Displayed Click InstallWindows 2000 Professional Select LS- 40/50/5000 and click NextDevice Registration Windows 2000 Professional Windows XP, Windows Me, Windows 98 SEWindows 98 SE Settings File Extensions10Click Windows Viewing the Easy Scanning Guide Windows Mac OS MacintoshUSB Authenticate Mac OS X Only Click Easy InstallSelecting a Plug-ins Folder Mac OS Click Install to begin installation10Select Apple RGB Click MacintoshViewing the Easy Scanning Guide Macintosh Installing the Scanner Installing the ScannerChoose a Location Choose a flat, stable location close to the computerMake sure the power switch is in the off position Connect the Power CableConnecting the Scanner Connecting the USB CableConnect the USB cable USBBasic Scanning If the Status LED Flickers Turn the Scanner OnWindows 2000 Professional Choose an adapter Insert an AdapterCheck the status LED Removing AdaptersApplication Open the Scan WindowDescription Application PlatformTemporary Storage Windows Only Scan window will openNikon Scan Is Unable to Find Any Active Devices Insert film as shown Insert FilmSA-21 strip film adapter MA-21 slide mount adapterCaring for Film Preview/Thumbnail When Film Is InsertedInserting Film in the SA-21 SA-21 Lock MechanismChoose a Film Type and Color Model Option Choose the film typeUse with OptionDescriptionMA-21 Slide-Mount Adapter PreviewButtonFunction Preview buttonRotating and Flipping Images Select a Crop Scan Bit Depth Choosing an Output Size and ResolutionScan Image Enhancer Easy Scanning GuideBatch Scans Scan and SaveClick the Scan button Printing Images Select the save commandTypical Save As dialogs SA-21 Eject and ExitEjecting Film from the SA-21 MA-21Scan Window Tool Chest Nikon ScanParts of the scan window are identified below Scan WindowPrefs button Control AreaTools button Preview and Scan Buttons Information PanelPreview button Scan buttonProgress Window Thumbnail Drawer TabPreview Area According to how image will be used Tool ChestBest choice in most situations SionsCurves Kodachrome Film Scan Bit DepthDigital ICE Technical Notes Adapter Optional Holders and AdaptersSpecifications Uppermost, unlatch the holder snaps Open the holder FH-3 Film HolderOpen the holder Holding the FH-3 with the Nikon logo Inserting the Holder When the Scanner Is Not in Use MaintenanceCaring for the Scanner ServicingTransporting the Scanner TransportContinuing Jams Caring for the SA-21 Strip-Film AdapterOpening the Roller Frame Rollers Toothed Wheel Caring for the MA-21 Slide-Mount AdapterProblem TroubleshootingNikon Scan Reference Manual Possible causeScanning Short, Long, or Damaged Film Problem SolutionMm or more 30 mm Or less Front panel Film Feed Errors SA-21Open the front panel Press the release button and open Adapter cover Toothed wheel Roller frame Frame lock lever Select Nikon Scan 4 Uninstall Uninstalling Nikon ScanExport Settings Click Accept License agreement will be displayed Click Continue… Select UninstallSelect Custom Install Custom Install Macintosh OnlyPage If the Scanner Is Not Listed Specifications 35-mm film strips Optical resolutionSlides Scan rangeSupplied Adapters Index Symbols6MRA0830
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