Toshiba IK-WB21A manual Before Calling Service Personnel

Page 57

 

Introduction

and

Viewing

Operation

Listening

 

・

 

Recording

Set up

Others

112

Before Calling Service Personnel... (Cont.)

Symptom

Cause

How to Manage

 

 

 

Error message shows up

●Entering wrong login

●Enter right login ID and password.�

when trying to login.�

ID and password.�

※The default login ID is "root," and

�

�

the password is "ikwb."�

�

�

�

�

●CapsLock of the PC

●The camera discriminates between

�

is ON.�

capital letter and lower-case letter.

�

�

Enter your right login ID and

�

�

password.�

�

�

�

�

●You forget your login

●You need to reset the camera.

�

ID and the password. � Remember that if you perform

�

�

reset procedure of the camera, all

�

�

the settings you have made will be

�

�

deleted and the camera goes back

�

�

to its default settings. �

�

�

�

Cannot access to the

●Default gateway is

●Register your broadband router to

camera from the Internet.�

not configured.�

the network camera as default

�

�

gateway. (→ page 86) �

 

�

�

 

●Port forwarding is

●Configure port forwarding function

 

not configured to the

(static IP masquerade, NAPT) to

 

broadband router.�

your broadband router. For details,

 

�

read the user's guide of your

 

�

broadband router. �

 

�

�

 

●Setting access

●Change the restriction setting. For

 

restriction from the

details, read the user's guide of

 

Internet (WAN side),

your broadband router. �

 

like IP filter, to the

�

 

broadband router. �

�

 

�

�

 

●Using local (private)

●When accessing via the Internet,

 

IP address.�

you need to set global IP address

 

�

provided from your Internet

 

�

provider to the broadband router.

 

�

For details, read the user's guide

 

�

of your broadband router. �

 

�

※There are fixed IP address and IP

 

�

address from DHCP server that an

 

�

Internet provider provides as a

 

�

global IP address. Ask your

 

�

Internet provider for more

 

�

information.�

 

�

�

 

●The IP address

●Confirm the new IP address and

 

which was provided

try to access again with the new

 

from the DHCP

IP address. �

 

server of the provider

●Renew the information registered

 

has been changed.

to the DDNS server. �

 

 

 

Symptom

Cause

How to Manage

 

 

 

Cannot perform

●Lost the power of

●Make sure that the power of the

administrator settings.�

the camera during

network camera is ON.�

�

the performance.�

�

�

�

�

�

●LAN cable of the

●Make sure that the LAN cable is

�

camera has been

connected to a hub or router in the

�

pulled off during the

right way. �

�

performance.�

�

�

�

�

�

●LAN cable of the PC

●Make sure that the LAN cable is

�

has been pulled off

connected to a hub or router in the

�

during the

right way. �

�

performance. �

�

�

�

�

�

●Lost the power of a

●Make sure that the power of a hub

�

hub or router during

or router is ON.�

�

the performance. �

�

�

�

�

�

●IP address in

●If you change the IP address, you

�

"Network Connection

cannot keep your settings in the

�

Settings" under

setting screen with your old IP

�

"Network Settings"

address. Search your camera with

�

has been changed.�

the application, Camera Finder,

�

�

and try administrator login

�

�

procedure again.�

�

�

●When you enter IP address of the

�

�

camera directly to the browser,

�

�

enter the new IP address in URL

�

�

like example below, and try login

�

�

procedure again.�

�

�

http://192.168.0.40/admin.htm�

�

�

�

Images are upside down�

●Mounting method is

●Set environment for installation on

�

not correct. �

a ceiling or on a desk/wall. (See

�

�

page 67)�

�

�

�

Image colors are not

●The display monitor

●Adjust the display monitor

correct.�

is not adjusted

correctly.�

�

correctly.�

�

�

�

�

�

●Color setting for the

●Set more than 16bits.�

�

personal computer

�

 

 

monitor is less than

�

 

16bits.�

�

 

�

�

 

●Lighting is dark.�

●Make lighting brighter.�

 

�

�

 

●White balance

●Set white balance in accordance

 

setting is not

with the object. (See page 68.)�

 

appropriate.�

�

 

�

�

 

●Setting for color

●Set color difference gain correctly.

 

difference gain is not

(See page 71)

 

appropriate.�

 

 

 

 

Introduction

and

Viewing

Operation

Listening

 

・

Recording

Set up

Others

113

Page 56 Page 58
Image 57
Page 56 Page 58
Contents Model IK-WB21A Terms and Trademarks IntroductionFccus Information Tested To Comply With FCC Standards For Home or Office USETable of Contents Setting ･ Recording by alarmRecording Images on FTP Server ･ Scheduled RecordingImportant Safeguards Important Safeguards Specifications Precautions for UseAC adaptor SD Memory CardOverview of the Network Camera Features of the CameraNames of Camera Parts Installing the CameraRemove the terminal cover Connect the AC adapter cable and LAN cable to the cameraAC adapter cable LAN cable When installing on ceilingInstall the cover for mounting on a ceiling Mount the camera on the ceiling attachmentRemoving the camera from the ceiling attachment Turning on the Power Connecting the Power CordIP Address Items needed for network camera monitoring systemConnection Configuration Test the camera connection using pingSet the IP address of the personal computer Click the Administrator button or the User button Click the camera you want to login from the list of camerasOperation Administrator Log-in and User Log-inAdministrator Log-in Screen and User Log-in Screen Setup ScreenViewing and listening Browser setting when proxy server is usedViewing images Log-in the cameraCamera image screen AudioMoving the screen center Number and Item DescriptionController Preset button. The preset control panel willPresetting of Camera Position by Administrator Selecting a Preset Configuring a PresetAssign the camera position in the Preset list Setup Preset Items Preset Name SettingsPreset Position Settings Playing Recorded Normal Images Playing Recorded Alarm ImagesAudio Out Click Camera Settings on the Admin. menu. ThenClick Audio in the sub menu Camera Image screen and set to displayClick Camera Settings on the Admin. Menu Record setting Insert SD memory card to the cameraAbout Recording Images Click Recording in the sub menuClick Camera Settings in the Admin. Menu Configure each setting itemsClick the Save button under the items Deleting Record FileClick the Save button to save settings Record settingRecording Images on FTP Server Click FTP Recording in the sub menuFTP Server Usage Transfer Image SizeScheduled Recording Displayed if Scheduled Recording is chosen as an FTPEX/MD SD card back up File Transfer Order Scheduled Recording ･ The setup screen for Jpeg Local Saving will appearImages Jpeg files can be recorded in a personal computer ･ Jpeg file will appear on the personal computer･ The setup screen for Wave Local Saving will appear SettingClick an item in the sub menu desired to set Sound can be recorded in a personal computer wav fileClick 1. General in the sub menu Camera/Basic SettingsTemperature Overview Characteristics Remarks CameraOperating color AutomaticallyLOW MiddleHigh Click Camera Settings on the Administrator Setup Camera/Alarm SettingsSetup 3 Item setting MenuCamera/E-mail Settings Click 5. E-mail in the sub menuOFF Operation Introduction Click 6. Audio in the sub menu Camera/Audio SettingsClick PAN/TILT Settings in the Admin. Menu PAN/TILT Basic SettingsPAN/TILT Preset Settings Click 2. Preset in the sub menu･ a setup screen of PAN/TILT Preset Settings will appear PAN/TILT Auto Patrol Click PAN/TILT Settings in the Administrator Setup menuPAN/TILT Operation Range Click 3. Auto Patrol in the sub menuClick Network Settings in the Admin. Menu Network Basic Settings･ The sub menu for Network Settings will appear ･ a setup screen of Network Basic Settings will appearNetwork / FTP Server Settings Network/DDNS SettingsClick 2. Ddns in the sub menu Click 3. FTP Server in the sub menuClick Multi Screen Display in the Admin. Menu ･ The sub menu for multi screen display setting will appearClick 1. Adding and Removing Cameras in the sub menu Click 1. Changing ID/Password in the sub menu Click Admin. Function in the Admin. MenuAdministrator log-in name and password can be set ･ The sub menu for administrator functions will appear･ The sub menu for administrator function will appear Click Admin. Functions in the Admin. MenuClick 2. User Operation Restriction in the sub menu Click 3. Date and Time in the sub menuClick the Browse... button Click 4. FW Update in the sub menuSelect the file for the latest firmware saved in First step Click the Upload button in the screen for StepSelect a saved setup file Click Configuration Information in the sub menuReset all set values to factory defaults Network Camera RebootingClick Log Management in the Admin. Menu Alarm TerminalsLooking up the log or setup items Click 1. Browse and Delete in the sub menuSpecifications of Alarm Signals Glossary IndexExample Circuit Connection FTP LANJpeg Live Output message Message Log Display109 Before Calling Service Personnel Before Calling Service Personnel... 114 116 117 Others SpecificationsInstalled on desk Unit mm inches Installed on ceiling Appearance DiagramGNU General Public License Version 2, JunePreamble 125 END of Terms and Conditions No WarrantyToshiba America Information SYSTEMS. INC
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