Troubleshooting
PROBLEM | CAUSE | SOLUTION |
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Symbol or image leaves a trace when | The background of the image is not | Change the primitive Fill Format to |
animated. | refreshed. | Solid color. |
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| Add the system variable dispcount |
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| in the background of the image to |
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| force the refresh. |
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Rich Bar Graph or Dial Gauge does | Tag minimum and maximum are not | Check the tag’s minimum and maxi- |
not move | setup. | mum values. These are used by both |
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| primitives for minimum and maxi- |
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| mum. |
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Trend Viewer curve stuck at the bot- | No minimum and maximum setup on | Check that all displayed tags in the |
tom. | the data tags displayed in the viewer. | trend viewer have a Minimum and a |
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| Maximum setup. |
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USB Drivers location for Windows. | Location of the drivers unknown. | The drivers are located under Graco |
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| Gateway 2.0\Device installation |
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| folder. For example C:\Program |
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| Files\Graco Gateway\Device. |
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USB Driver installation. | The operating system is unable to | In your operating system device man- |
| find the driver or the installation | ager, check if the Graco Gateway is |
| failed. | present. If so, uninstall that device. |
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| Follow the USB installation guide. |
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Upgrading Graco Gateway did not | The option selected during the | Launch the upgrade again and |
upgrade the software version. | upgrade was Modify instead of | choose Repair when prompted. |
| Repair. |
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34 | 312785C |