Gateway 312785C See Serial Communication Trou, Bleshooting page 36 or Ethernet

		Troubleshooting
PROBLEM	CAUSE	SOLUTION
Unit shows “Version Mismatch”.	The database currently in the device	Download the database from Graco
	does not match Graco Gateway’s	Gateway again.
	firmware version. (Message occurs
	after a download with a new version
	of C2 interrupted before the database
	was downloaded.)
Unit shows “Invalid Database”.	The database in the device is cor-	Download a database from Graco
	rupted or there are no databases in	Gateway.
	the device.
Values show “----”	No communication with target device.	See Serial Communication Trou-
		bleshooting (page 36) or Ethernet
		Communication Troubleshooting
		(page 37).
Value does not update.	The tag on the screen is not linked	Check the tag mapping making sure
	correctly.	the target device (PLC, etc.) register
		is correct.
		Check the primitive Data Source in
		the user interface in case the word
		WAS is displayed. Re-link the tag in
		this case.
Value shows +BIG or –BIG.	Not enough digits before the decimal	Increase the number of digits before
	point to show the number. For exam-	the decimal point in the tag format.
	ple, data is 1000.5 and format is
	three digits before the decimal point
	and one after.
Value deviates by a factor of ten.	The tag format is not correct.	Change the decimal point position in
		the tag format.
Value is invalid.	Incorrect tag type.	Check if the tag type corresponds to
		the data type. Is the data a floating
		point number and thus the tag a real
		(Pi symbol), and not an integer (X
		symbol)?
	Incorrect data mapping.	Check if the tag is accessing the cor-
		rect target device register.
	Incorrect primitive on the display.	Check if the primitive corresponds to
		the tag type. For example, primitive is
		a Text Integer so the tag has to be an
		integer.
	Data received is not what’s expected.	Use the transform property on the tag
	For example, bytes reversed in the	to modify the data source. You might
	word.	have to try multiple solutions to solve
		the issue.

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