Toshiba Strata CTX28 Features to Personalize Your Mailbox, Message Queues, New Message Queue

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The Grand Tour

Features to Personalize Your Mailbox

Features to Personalize Your Mailbox

Your voice mail processing system offers a variety of features to personalize your User ID Mailbox. The following are a few of those features:

User ID Mailbox Security Code – Your User ID mailbox has a security code. The code must be entered by you in order to “log into” your User ID mailbox, giving you access to your messages, settings, greetings, etc. (see “Change Your Security Code” on page 18).

Name Recording – Your name is announced whenever you log onto your mailbox, the directory is accessed, the system greeting is selected, or when a message is sent by another voice mail user. When you first enter your mailbox, you need to record your name (see “Record Your Name” on page 16).

Personal Greetings – You can record up to seven personal greetings that are played when you are unavailable (see “Change Your Greeting” on page 46).

Guest Users – You can create Guest User IDs that can be used by clients, friends, etc. Users frequently use this feature to create guest IDs for clients, so that they may easily exchange confidential information (see “Manage Guest User IDs” on page 63).

Message Queues

Your messages reside in one of two queues—new or saved. Messages play in FIFO (First In, First Out) or LIFO (Last In, First Out) order. Ask your System Administrator to find out how your mailbox is configured.

New Message Queue

Messages in the New Message Queue are New or Pending messages.

New messages consist of messages that are unheard or partially heard (less than five seconds). They remain in the queue, the Message Waiting LED remains on, and a Return Receipt is not sent, if applicable, until the message is completely heard.

Messages that you have partially heard (five seconds or longer) are called Pending messages. They remain in the New Message Queue, the Message Waiting LED is turned off, and a Return Receipt is sent, if applicable.

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Strata CTX28 Voice Processing User Guide 06/04

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Contents Voice Processing System User Guide Publication Information Toshiba America Information SYSTEMS, INC. Tais Toshiba America Information Systems, Inc Contents Play Messages Iii Integration Features Introduction OrganizationConventions Calls attention to important instructions or informationRelated Documents/Media Action/Response TableViii Grand Tour Overview Admin Main Menu Message Queues Features to Personalize Your MailboxNew Message Queue Saved Message Queue Forwarded Message Message TypesReply Message Greetings PersonalSystem BusySpecial Delivery Options Future DeliveryUrgent PrivateMessage Destination Selections Personal Distribution ListsSystem Distribution Lists User OptionsDirectory User Prompts User Tutorial New UserUser Tutorial New User Getting Started User TutorialAccess Your Mailbox From External Telephone From Internal TelephoneRecord Your Name Record Your Personal Greetings Change Your Security Code Exit Your Mailbox or User Mode Getting Started Access Messages Play MessagesPlayback Controls Play Next Message Play Your Messages Play MessagesFrom the Main Menu, press Play Messages Play Messages Special Functions Return to the Special Functions Menu Continuous Delete Return to previous menu Play Messages Send Messages Recording Controls End RecordingSend a Message Select Additional Destinations Special Delivery OptionsFrom the Main Menu, press Send Messages Review recording Re-record Presswhen done Send Messages Forward a Message Optional Record a message comment after Append recording Presswhen done Reply to the Current Message Personal List Enter a list number ~ Send Messages Special Delivery Options Future Delivery Manage Mailbox From the Main MenuChange Your Greeting Manage MailboxCreate or Record Over a Personal Greeting Repeat on Change Your Greeting Selection Review a Greeting Change Your User Options Manage MailboxChange Your Do Not Disturb DND Setting Change Your Call Screening Setting Change Your Security Code Create or Record Over Your Busy Greeting Select Your Busy Greeting Record Your Name Change Your Message Notification Enter the notification template number ~ Review Your Option Settings Manage Your Lists From the Manage Mailbox MenuDelete a User ID from the list Manage Guest User IDs Manage Guest MailboxesUse Guest User IDs Integration Features Call ForwardIntegration Features Message Waiting Responding to a Lit Msg LEDTurning On/Off Message Waiting LED on Another Extension CTX IntegrationSoft Key Control of Voice Mail Voice Mail Main Menu Play Msgs Integration Features Previous Call Record to Voice Mail ³ To record a callDirect Transfer to Voice Mailbox Voice Mail Conference³ To enable Call Monitor on your telephone Call MonitorIntegration Features Glossary Term Definition Busy GreetingDtmf Glossary Tone-dialing Telephone Index Fifo ~ R Index