Integration Features
CTX Integration
Call Record to Voice Mail
While on an active call, a station user can record the conversation and store it in a voice mailbox. Recordings can also be paused or restarted. Depending upon your System Administrator, you are given either a manual method of recording that allows you to designate the mailbox where the recording will be sent or an auto method that automatically sends the recording to a predefined mailbox that is assigned to the phone you are using. This may be your personal mailbox.
Note Ask your System Administrator which method you need to use when recording a call.
This feature requires the presence of a 5HFRUG and a 365(6 (Pause/Resume) button on your telephone. Feature codes are not available.
Important! Voice mailboxes have a definable limit on the length one message can be. If you plan on doing lengthy recordings using this feature, see your System Administrator so your message recording time can be properly defined.
³To record a call
1.With a call in progress, press 5HFRUG.
If you are using the auto method, the Record LED flashes rapidly and there is approximately a one second interval (in extreme busy conditions, up to five seconds) before the recording starts and the Record LED changes to the
...or if you are using the manual method, the Record LED flashes green rapidly. Continue to Step 2.
2.(Manual method only) If you want to record the call to the predefined mailbox associated with the phone you are using, press . The Record LED flashes rapidly and there is approximately a one second interval (in extreme busy conditions, up to five seconds) before the recording starts and the Record LED changes to the
...or if you want to record this call to another mailbox, enter the mailbox number (usually the extension number). Finish by pressing .The Record LED flashes rapidly and there is approximately a one second interval (in extreme busy conditions, up to five seconds) before the recording starts and the Record LED changes to the
Strata CTX28 Voice Processing User Guide 06/04 | 73 |