VTech DS6121-4 user manual Apply

Troubleshooting

Problem	Suggestion
The telephone does not	• Make sure the handset ringer volume is not set to zero (page 8) and the telephone base ringer
ring when there is an	volume is not set to off (page 38).
incoming call.	• Make sure the telephone line cord and power adapter are plugged in properly (page 2).
	• The handset may be too far from the telephone base. Move it closer to the telephone base.
	• There may be too many extension phones on the telephone line to allow all of them to ring
	simultaneously. Try unplugging some of them.
	• If the other telephones in your home are having the same problem, the problem is in the wiring
	or local service. Contact the local telephone company (charges may apply).
	• Other electronic products can cause interference to your cordless telephone. Try installing your
	telephone as far away as possible from the following electronic devices: wireless routers, radios,
	radio towers, pager towers, cellular telephones, digital telephones, intercoms, room monitors,
	televisions, VCRs, personal computers, kitchen appliances, and other cordless telephones.
	• Test a working telephone at the telephone wall jack. If another telephone has the same problem,
	the problem is in the telephone wall jack. Contact your local telephone company (charges may
	apply).
	• The telephone line cord might be malfunctioning. Try installing a new telephone line cord.
	• Re-install the battery and place the handset in the telephone base.
	• Wait for the handset to synchronize with the telephone base. Allow up to one minute for this
	to take place.

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Appendix