VTech DS6121-4 user manual Answering system

Troubleshooting

Problem	Suggestion
The answering system	• Make sure the answering system is on. When the answering system is on, the red light on the
does not answer after	ANS ON/OFF key should be lit.
the number of rings to	• If toll saver is activated, the number of rings changes to two when there are new messages
which I programmed it.	recorded (page 37).
	• If the memory is full or if the answering system is off, the system will answer after ten rings.
	• In some cases, the answering system will be affected by the ringing system used by the local
	telephone company.
The outgoing	• When recording the announcement, make sure you speak in a normal tone of voice about nine
announcement is not	inches from the telephone base.
clear.	• Make sure there is no background noise (television, music, traffic, etc.) when recording.
The messages on the	• Press VOL on the telephone base to increase the speaker volume.
system are very difficult
to hear.
The answering system	• Make sure the answering system is on.
does not record	• If the answering machine memory is full, it will not record new messages until some old
messages.	messages are deleted.
The messages on the	• If a caller leaves a very long message, part of it may be lost when the system disconnects the
answering system are	call after four minutes.
incomplete.	• If the memory on the system becomes full during a message, the system stops recording and
	disconnects the call.
	• If the caller’s voice is very soft, the system may stop recording and disconnect the call.

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