Fortinet 4.0 MR1 manual Example FortiGate Voice branch office configuration

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Example FortiGate Voice branch office configuration

Example FortiGate Voice branch office configuration

This section describes how to configure a FortiGate Voice-80C unit to operate in NAT/Route mode and provide basic UTM and SIP services for the example branch office network shown in Figure 3 on page 18. The non-PSTN parts of this example configuration also apply to FortiGate Voice models that do not include PSTN interfaces.

In this example the FortiGate Voice-80C unit provides:

•Internet connectivity, networking, and UTM features for the PCs on the branch office internal network.

•An single line a/b wire connection between the FortiGate Voice-80C fxo1 interface and a public switched telephone network (PSTN) line so that branch office phones can call the PSTN or receive calls from the PSTN.

•VoIP PBX services for FortiFones and SIP soft phones connected to the branch office internal network. PBX features include:

•Extensions to the FortiFones and SIP soft phones in the internal network. The branch office phones use numeric extensions beginning with the number 6 and including three more digits. Example valid extensions are 6123, 6456, and 6899.

•Extensions for phones behind NAT devices on the internal network.

•Extensions for phones behind NAT devices on a remote network.

•To collect voicemail the branch office phones dial *97.

•SIP trunking to a VoIP provider for calling the head office.

•To call a phone number on the PSTN, the branch office phones dial 9 followed by the phone number. PSTN support will also include:

•Dialing 911 for emergencies

•Support for dialing international calls

•Support for dialing toll free calls

•Support for long distance calls

•The FortiGate Voice unit sends email notifications to users when they receive voicemail.

•To call the head office, the branch office phones dial a head office extension directly. The head office extension range is 2000-2999.

This configuration example describes configuring the FortiGate Voice-80C unit to support these services and where required also provides configuration steps for other devices such as the FortiFones and the remote FortiGate unit operating in NAT mode.

Details about the PSTN connection requirements, SIP trunking for the VoIP provider and the Head Office SIP configuration are not described.

FortiGate Voice Version 4.0 MR1 Administration Guide

01-410-112851-2010060117 http://docs.fortinet.com/ • Feedback

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Contents FortiGate Voice Trademarks FortiGate Voice Administration GuideContents FortiGate Voice VoIP, PBX, and Pstn CLI Reference Configuring extension groups ring groupsIntroduction How this guide is organized Fortinet products Before you beginHow this guide is organized How this guide is organized IP addresses Document conventionsBranch Office, one FortiGate Head Office, second FortiGateOffice 7, one FortiGate with VDOMs Office 3, one FortiGate, webExample network configuration Example Network configurationDocument conventions Typographical conventions CLI command syntax conventionsCurly braces Angle bracketsFortinet products End User License Agreement Registering your Fortinet productTraining DocumentationFortinet Tools and Documentation CD Customer service and technical supportFortinet Knowledge Base Comments on Fortinet technical documentationExample FortiGate Voice branch office configuration Example Branch Office network configuration General configuration stepsConfiguring basic FortiGate Voice network and UTM settings Connecting the FortiGate Voice unitTo configure basic network settings To connect the FortiGate Voice unitGo to Router Static Static Route Go to System Network OptionsTo configure basic Internet access and UTM features Go to System Maintenance FortiGuardAdvanced DNS ServerTo configure the fxo1 Pstn interface Configuring the FortiGate Voice Pstn and PBX settingsCaller ID Indicator Go to PBX Calling Rules SettingCaller ID Protocol Ring #To add a dial plan for dialing the Pstn and the main office Go to PBX Service Providers SIP TrunkTo add a VoIP provider Phone number Begin with O11 Action Block Use Default Outgoing Prefix SelectedGo to PBX Calling Rules Dial Plan and select Create New Go to PBX Extension Extension and select Create New To configure FortiFones on the internal network Configuring the FortiFones on the internal networkTo add an extension for a SIP phone behind a NAT device 6010 Providing access to the company directory FortiGate Voice IVR configurationTo configure the remote FortiGate unit in NAT mode To add a custom welcome messageChecking voicemail Adding a shortcut for checking voicemailGo to PBX Calling Rules Voice Menu Go to PBX Call Voice MenuAdding a shortcut for checking voicemail System resources dashboard widget Dashboard widgetsUnit operation dashboard widget To configure VoIP interface settings Configuring VoIP interface settingsConfiguring Pstn interfaces Basic Options General Pstn interface settingsPstn interface configuration settings Configuring service providers PBX configurationVoIP Provider Configuring extensionsExtension configuration settings General extension settingsCreate New Dial PlanConfiguring extension groups Configuring extension groups ring groupsVoicemail Extension Member Configuring dial plansDial plan rule configuration settings General dial plan list settingsName Use Default Outgoing Prefix9 Go to PBX Calling Rules Dial Plan to add a dial planPrepend Example dial planTo configure voice menu options Configuring voice menu optionsGeneral direct inward dialing settings Configuring direct inward dialingDirect inward dialing configuration settings Name Incoming Extension CommentsPBX Global Settings Configuring PBX settingsYou must also add a username and password Voicemail Notification Email SettingsMonitoring calls Monitoring SIP Trunk statusGo to Log&Report Log Config Event Log To configure logging of PBX settingsLogging of PBX activities Viewing log messagesLogging of PBX activities Syntax Config pbx dialplanVariables Description Default Config pbx didConfig pbx extension Variables Description Default Config pbx globalConfig pbx ringgrp Config pbx smtp Config pbx voip-provider Config pbx voice-menuEdit providername Secret passwordUser username DomainConfig system pstn Variables Description Config system interfaceExecute pbx Example command output Diagnose pbx restart
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