Fortinet 4.0 MR1 FortiGate Voice IVR configuration, Providing access to the company directory

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FortiGate Voice IVR configuration

Example FortiGate Voice branch office configuration

Proxy Server

172.20.120.10

 

The IP address of the FortiGate Voice internal interface.

Outbound Proxy

Leave this field blank.

7If the FortiFone can successfully connect to and register with the FortiGate Voice unit the Status of the FortiFone changes to Registered.

If Status does not change to Registered you should verify the Register Name or re- enter the Password. You should also confirm that the Domain Server and Proxy Server IP addresses are correct.

To configure the remote FortiGate unit in NAT mode

The remote FortiGate unit in NAT mode must be configured to allow SIP sessions between the remote users on the remote network and the FortiGate Voice external interface. To do this you need to:

•Add an internal to external firewall policy that allows SIP sessions so that the remote users can start SIP sessions with the FortiGate Voice unit

•Add a virtual IP and an external to internal firewall policy that allows SIP sessions from the FortiGate Voice wan1 interface to connect to the phones in the remote network

For higher security, you could configure IPSec tunneling between the branch office network and the remote network and send SIP traffic over the IPSec tunnel.

FortiGate Voice IVR configuration

By default, when callers call into the FortiGate Voice PBX from a remote system such as the PSTN the call is picked up by the PBX system which plays a default message asking the caller to dial the extension number that they want to reach or to dial 0 for assistance. If the caller dials 0 they can use the number keys on their phone to spell out the First Name or Last Name of an extension to connect with that extension.

You can use the following procedure to add a custom welcome message.

To add a custom welcome message

1Log into the FortiGate Voice web-based manager.

2Go to PBX > Extension > Extension and select Create New.

3Enter an Extension.

4Set Type to IVR Recorder.

5Enter a Password.

The password should include numbers only.

6Select OK.

7From a SIP phone that is registered with the FortiGate Voice unit, dial the Extension added in step 3.

8Follow the prompts to record a new welcome message.

Providing access to the company directory

Use the following procedure to allow phone users to dial 3 to access the FortiGate Voice PBX directory. Phone users can use the directory to call an extension by using the number keys on their phone to spell out the First Name or Last Name of an extension to connect with that extension.

FortiGate Voice Version 4.0 MR1 Administration Guide

3001-410-112851-20100601http://docs.fortinet.com/ • Feedback

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Contents FortiGate Voice FortiGate Voice Administration Guide TrademarksContents Configuring extension groups ring groups FortiGate Voice VoIP, PBX, and Pstn CLI ReferenceIntroduction Fortinet products Before you begin How this guide is organizedHow this guide is organized How this guide is organized Document conventions IP addressesOffice 7, one FortiGate with Head Office, second FortiGateBranch Office, one FortiGate VDOMs Office 3, one FortiGate, webExample Network configuration Example network configurationDocument conventions CLI command syntax conventions Typographical conventionsAngle brackets Curly bracesTraining Registering your Fortinet productFortinet products End User License Agreement DocumentationFortinet Knowledge Base Customer service and technical supportFortinet Tools and Documentation CD Comments on Fortinet technical documentationExample FortiGate Voice branch office configuration General configuration steps Example Branch Office network configurationTo configure basic network settings Connecting the FortiGate Voice unitConfiguring basic FortiGate Voice network and UTM settings To connect the FortiGate Voice unitGo to System Network Options Go to Router Static Static RouteAdvanced Go to System Maintenance FortiGuardTo configure basic Internet access and UTM features DNS ServerConfiguring the FortiGate Voice Pstn and PBX settings To configure the fxo1 Pstn interfaceCaller ID Protocol Go to PBX Calling Rules SettingCaller ID Indicator Ring #Go to PBX Service Providers SIP Trunk To add a VoIP providerTo add a dial plan for dialing the Pstn and the main office Use Default Outgoing Prefix Selected Go to PBX Calling Rules Dial Plan and select Create NewPhone number Begin with O11 Action Block Go to PBX Extension Extension and select Create New Configuring the FortiFones on the internal network To configure FortiFones on the internal networkTo add an extension for a SIP phone behind a NAT device 6010 To configure the remote FortiGate unit in NAT mode FortiGate Voice IVR configurationProviding access to the company directory To add a custom welcome messageGo to PBX Calling Rules Voice Menu Adding a shortcut for checking voicemailChecking voicemail Go to PBX Call Voice MenuAdding a shortcut for checking voicemail Dashboard widgets Unit operation dashboard widgetSystem resources dashboard widget Configuring VoIP interface settings Configuring Pstn interfacesTo configure VoIP interface settings General Pstn interface settings Pstn interface configuration settingsBasic Options PBX configuration Configuring service providersConfiguring extensions VoIP ProviderCreate New General extension settingsExtension configuration settings Dial PlanConfiguring extension groups ring groups Configuring extension groupsConfiguring dial plans Voicemail Extension MemberName Use Default Outgoing Prefix9 General dial plan list settingsDial plan rule configuration settings Go to PBX Calling Rules Dial Plan to add a dial planExample dial plan PrependConfiguring voice menu options To configure voice menu optionsDirect inward dialing configuration settings Configuring direct inward dialingGeneral direct inward dialing settings Name Incoming Extension CommentsConfiguring PBX settings PBX Global SettingsMonitoring calls Voicemail Notification Email SettingsYou must also add a username and password Monitoring SIP Trunk statusLogging of PBX activities To configure logging of PBX settingsGo to Log&Report Log Config Event Log Viewing log messagesLogging of PBX activities Config pbx dialplan SyntaxConfig pbx did Variables Description DefaultConfig pbx extension Config pbx global Variables Description DefaultConfig pbx ringgrp Config pbx smtp Config pbx voice-menu Config pbx voip-providerUser username Secret passwordEdit providername DomainConfig system pstn Config system interface Execute pbxVariables Description Example command output Diagnose pbx restart
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