Fortinet 4.0 MR1 Go to PBX Calling Rules Setting, Caller ID Protocol, Caller ID Indicator, Ring #

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Example FortiGate Voice branch office configuration

Configuring the FortiGate Voice PSTN and PBX settings

Caller ID Protocol

Select the caller ID protocol required by PSTN line that the fxo

 

interface is connected to. Contact your service provider for the name

 

of the protocol to use.

Caller ID Indicator

Select the caller ID indicator required by the PSTN line. Contact your

 

service provider for details.

Ring #

Set the number of rings to wait before receiving caller ID information.

 

In most cases, enter 1 to send caller ID information between the first

 

and second ring.Contact your service provider for details.

Hang-up Options

Configure the following options to configure how the FortiGate Voice

 

unit hangs up calls from the PSTN.

Hang up on Polarity Reversal

Hang up on Busy Tone

Select if the PSTN line uses polarity reversal to indicate a call has been hung up. Contact your service provider for details.

Select if you want the FortiGate Voice unit to hang up automatically when it receives a busy tone when attempting to dial a number on the PSTN.

Busy Tone Detection # The number of busy tones that the FortiGate Voice receives before hanging up if Hang up on Busy Tone is selected.

Busy Tone Duration Busy Tone Interval

Administrative Status

Tune the FortiGate Voice unit to accurately detect busy tones on this PSTN line. You can change the default settings if busy tones are not accurately detected.

Set to Up if the fxo interface is connected to the PSTN and you want to be able to receive and send calls on this PSTN interface.

3Select OK.

To configure basic PBX system and voicemail notification settings

Use the following procedure to configure PBX system settings and voicemail notification email settings that affect the overall performance of the PBX service and all of the users of it. Usually you would configure these settings once and rarely thereafter.

1Go to PBX > Calling Rules > Setting.

2Configure the following settings.

Extension Range

6XXX

 

The example extension range means that every extension added

 

to the FortiGate Voice unit must have an extension that begins

 

with the number 6 and includes three more numbers.

Country Code

Enter the international country calling code for the country or

 

region in which you are installing the FortiGate Voice unit.

Local Area Code

Enter the local area code for the country or region in which you

 

are installing the FortiGate Voice unit.

Voicemail Access

*97

 

Phone users on the internal network can dial *97 to get their

 

voicemail.

Outgoing Prefix

9

 

Phone users must dial 9 to get an outside line. The outgoing

 

prefix should not be the same as the first number of the

 

extension range.

Max Voicemail Duration

60 seconds

 

Limits a single voicemail message to 60 seconds.

3Configure the voicemail notification email settings.

FortiGate Voice Version 4.0 MR1 Administration Guide

01-410-112851-2010060123 http://docs.fortinet.com/ • Feedback

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Contents FortiGate Voice Trademarks FortiGate Voice Administration GuideContents FortiGate Voice VoIP, PBX, and Pstn CLI Reference Configuring extension groups ring groupsIntroduction How this guide is organized Fortinet products Before you beginHow this guide is organized How this guide is organized IP addresses Document conventionsVDOMs Office 3, one FortiGate, web Head Office, second FortiGateBranch Office, one FortiGate Office 7, one FortiGate withExample network configuration Example Network configurationDocument conventions Typographical conventions CLI command syntax conventionsCurly braces Angle bracketsDocumentation Registering your Fortinet productFortinet products End User License Agreement TrainingComments on Fortinet technical documentation Customer service and technical supportFortinet Tools and Documentation CD Fortinet Knowledge BaseExample FortiGate Voice branch office configuration Example Branch Office network configuration General configuration stepsTo connect the FortiGate Voice unit Connecting the FortiGate Voice unitConfiguring basic FortiGate Voice network and UTM settings To configure basic network settingsGo to Router Static Static Route Go to System Network OptionsDNS Server Go to System Maintenance FortiGuardTo configure basic Internet access and UTM features AdvancedTo configure the fxo1 Pstn interface Configuring the FortiGate Voice Pstn and PBX settingsRing # Go to PBX Calling Rules SettingCaller ID Indicator Caller ID ProtocolTo add a dial plan for dialing the Pstn and the main office Go to PBX Service Providers SIP TrunkTo add a VoIP provider Phone number Begin with O11 Action Block Use Default Outgoing Prefix SelectedGo to PBX Calling Rules Dial Plan and select Create New Go to PBX Extension Extension and select Create New To configure FortiFones on the internal network Configuring the FortiFones on the internal networkTo add an extension for a SIP phone behind a NAT device 6010 To add a custom welcome message FortiGate Voice IVR configurationProviding access to the company directory To configure the remote FortiGate unit in NAT modeGo to PBX Call Voice Menu Adding a shortcut for checking voicemailChecking voicemail Go to PBX Calling Rules Voice MenuAdding a shortcut for checking voicemail System resources dashboard widget Dashboard widgetsUnit operation dashboard widget To configure VoIP interface settings Configuring VoIP interface settingsConfiguring Pstn interfaces Basic Options General Pstn interface settingsPstn interface configuration settings Configuring service providers PBX configurationVoIP Provider Configuring extensionsDial Plan General extension settingsExtension configuration settings Create NewConfiguring extension groups Configuring extension groups ring groupsVoicemail Extension Member Configuring dial plansGo to PBX Calling Rules Dial Plan to add a dial plan General dial plan list settingsDial plan rule configuration settings Name Use Default Outgoing Prefix9Prepend Example dial planTo configure voice menu options Configuring voice menu optionsName Incoming Extension Comments Configuring direct inward dialingGeneral direct inward dialing settings Direct inward dialing configuration settingsPBX Global Settings Configuring PBX settingsMonitoring SIP Trunk status Voicemail Notification Email SettingsYou must also add a username and password Monitoring callsViewing log messages To configure logging of PBX settingsGo to Log&Report Log Config Event Log Logging of PBX activitiesLogging of PBX activities Syntax Config pbx dialplanVariables Description Default Config pbx didConfig pbx extension Variables Description Default Config pbx globalConfig pbx ringgrp Config pbx smtp Config pbx voip-provider Config pbx voice-menuDomain Secret passwordEdit providername User usernameConfig system pstn Variables Description Config system interfaceExecute pbx Example command output Diagnose pbx restart
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