Fortinet 4.0 MR1 manual Example dial plan, Prepend

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PBX configuration

FortiGate Voice web-based manager configuration reference

Prepend

Add digits that should be prepended or added to the beginning of the dialed

 

number before the call is forwarded to its destination. You can prepend digits at

 

the beginning of a call of special dialing is required to reach and external phone

 

system.

Action

Set the action to Allow if this dial plan rule should allow a call. Set the action to

 

Block if the dial plan should block a call. For example, if you want to block

 

international calls you could set the Phone Number begin with to 011 and set the

 

action to block.

Outgoing

In the Available column, select one or more PSTN interfaces (if your FortiGate

 

Voice unit includes them) and/or VoIP service providers that the calls matching

 

this dial plan should be routed to and use the arrow to move to them to the

 

Selected column.

 

If you need to remove a PSTN interface or VoIP provider from the Selected list,

 

select the item and use the arrow to move it back to the Available column list.

 

The FortiGate Voice unit uses the PSTN interfaces and VoIP providers in the

 

Selected list in the order in which they are arranged in the list. You can arrange

 

the PSTN interfaces and VoIP providers in the Selected column using the up

 

and down arrows beside the Selected column. Select a PSTN interface or VoIP

 

provider and then use the arrows to arrange them in the list.

Example dial plan

This simplified example dial plan includes 5 dial plan rules that:

Routes emergency calls (dialing 911) to the fxo1 PSTN interface

Blocks international calls (the phone number begins with 011)

Routes Toll Free calls (beginning with 18) to the fxo1 PSTN interface

Routes non-international long distance calls (beginning with 1) to the fxo2 PSTN interface

Routes all other external calls to the fxo3 and fxo3 PSTN interfaces

In this example, all outgoing calls are routed to the PSTN and not to other VoIP service providers.

Table 4: Rule 1: emergency calls using 911

Name

Emergency

 

 

Use Default

Not selected

Outgoing Prefix (“9”)

 

 

 

Phone number

911

Begin with

 

 

 

Action

Allow

 

 

Outgoing Selected

PSTN - fxo1

 

 

Table 5: Rule 2: international calls beginning with 011

Name

International

 

 

Use Default

Selected

Outgoing Prefix (“9”)

 

 

 

Phone number

o11

Begin with

 

 

 

Action

Block

 

 

Table 6: Rule 3: Toll free calls starting with 18

Name

Toll_Free

 

 

Use Default

Selected

Outgoing Prefix (“9”)

 

 

 

FortiGate Voice Version 4.0 MR1 Administration Guide

4201-410-112851-20100601http://docs.fortinet.com/ Feedback

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Contents FortiGate Voice FortiGate Voice Administration Guide TrademarksContents Configuring extension groups ring groups FortiGate Voice VoIP, PBX, and Pstn CLI ReferenceIntroduction Fortinet products Before you begin How this guide is organizedHow this guide is organized How this guide is organized Document conventions IP addressesOffice 7, one FortiGate with Head Office, second FortiGateBranch Office, one FortiGate VDOMs Office 3, one FortiGate, webExample Network configuration Example network configurationDocument conventions CLI command syntax conventions Typographical conventionsAngle brackets Curly bracesTraining Registering your Fortinet productFortinet products End User License Agreement DocumentationFortinet Knowledge Base Customer service and technical supportFortinet Tools and Documentation CD Comments on Fortinet technical documentationExample FortiGate Voice branch office configuration General configuration steps Example Branch Office network configurationTo configure basic network settings Connecting the FortiGate Voice unitConfiguring basic FortiGate Voice network and UTM settings To connect the FortiGate Voice unitGo to System Network Options Go to Router Static Static RouteAdvanced Go to System Maintenance FortiGuardTo configure basic Internet access and UTM features DNS ServerConfiguring the FortiGate Voice Pstn and PBX settings To configure the fxo1 Pstn interfaceCaller ID Protocol Go to PBX Calling Rules SettingCaller ID Indicator Ring #Go to PBX Service Providers SIP Trunk To add a VoIP providerTo add a dial plan for dialing the Pstn and the main office Use Default Outgoing Prefix Selected Go to PBX Calling Rules Dial Plan and select Create NewPhone number Begin with O11 Action Block Go to PBX Extension Extension and select Create New Configuring the FortiFones on the internal network To configure FortiFones on the internal networkTo add an extension for a SIP phone behind a NAT device 6010 To configure the remote FortiGate unit in NAT mode FortiGate Voice IVR configurationProviding access to the company directory To add a custom welcome messageGo to PBX Calling Rules Voice Menu Adding a shortcut for checking voicemailChecking voicemail Go to PBX Call Voice MenuAdding a shortcut for checking voicemail Dashboard widgets Unit operation dashboard widgetSystem resources dashboard widget Configuring VoIP interface settings Configuring Pstn interfacesTo configure VoIP interface settings General Pstn interface settings Pstn interface configuration settingsBasic Options PBX configuration Configuring service providersConfiguring extensions VoIP ProviderCreate New General extension settingsExtension configuration settings Dial Plan Configuring extension groups ring groups Configuring extension groupsConfiguring dial plans Voicemail Extension MemberName Use Default Outgoing Prefix9 General dial plan list settingsDial plan rule configuration settings Go to PBX Calling Rules Dial Plan to add a dial planExample dial plan PrependConfiguring voice menu options To configure voice menu optionsDirect inward dialing configuration settings Configuring direct inward dialingGeneral direct inward dialing settings Name Incoming Extension CommentsConfiguring PBX settings PBX Global SettingsMonitoring calls Voicemail Notification Email SettingsYou must also add a username and password Monitoring SIP Trunk statusLogging of PBX activities To configure logging of PBX settingsGo to Log&Report Log Config Event Log Viewing log messagesLogging of PBX activities Config pbx dialplan SyntaxConfig pbx did Variables Description DefaultConfig pbx extension Config pbx global Variables Description DefaultConfig pbx ringgrp Config pbx smtp Config pbx voice-menu Config pbx voip-providerUser username Secret passwordEdit providername DomainConfig system pstn Config system interface Execute pbxVariables Description Example command output Diagnose pbx restart