Fortinet 4.0 MR1 manual PBX configuration, Configuring service providers

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PBX configuration

FortiGate Voice web-based manager configuration reference

Catch Caller ID

Select to enable the FortiGate Voice unit to receive caller ID

 

information from calls originating on the PSTN and send the caller ID

 

information to the extension that answers the call.

Caller ID Protocol

Select the caller ID protocol required by PSTN line that the fxo

 

interface is connected to. Contact your service provider for the name

 

of the protocol to use.

Caller ID Indicator

Select the caller ID indicator required by the PSTN line. Contact your

 

service provider for details.

Ring #

Set the number of rings to wait before receiving caller ID information.

 

In most cases, enter 1 to send caller ID information between the first

 

and second ring.Contact your service provider for details.

Hang-up Options

Configure the following options to configure how the FortiGate Voice

 

unit hangs up calls from the PSTN.

Hang up on Polarity Reversal

Hang up on Busy Tone

Select if the PSTN line uses polarity reversal to indicate a call has been hung up. Contact your service provider for details.

Select if you want the FortiGate Voice unit to hang up automatically when it receives a busy tone when attempting to dial a number on the PSTN.

Busy Tone Detection The number of busy tones that the FortiGate Voice receives before hanging up if Hang up on Busy Tone is selected.

Busy Tone Duration Busy Tone Interval

Administrative Status

Tune the FortiGate Voice unit to accurately detect busy tones on this PSTN line. You can change the default settings if busy tones are not accurately detected.

Set to Up if the fxo interface is connected to the PSTN and you want to be able to receive and send calls on this PSTN interface.

PBX configuration

The following explains how to configure PBX settings for your network environment. These settings include voicemail notification settings, configuring a VoIP provider as well as system settings such as a voicemail access code and a maximum voicemail duration time limit.

This section describes:

•Configuring service providers

•Configuring extensions

•Configuring extension groups (ring groups)

•Configuring dial plans

•Configuring voice menu options

•Configuring direct inward dialing

•Configuring PBX settings

•Monitoring calls

•Monitoring SIP Trunk status

•Monitoring the status of PBX extensions

Configuring service providers

You can configure multiple VoIP providers for your PBX configuration.

To configure VoIP providers, go to PBX > Service Providers > SIP Trunk, select Create New, configure the settings and then select OK.

FortiGate Voice Version 4.0 MR1 Administration Guide

3601-410-112851-20100601http://docs.fortinet.com/ • Feedback

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Contents FortiGate Voice FortiGate Voice Administration Guide TrademarksContents Configuring extension groups ring groups FortiGate Voice VoIP, PBX, and Pstn CLI ReferenceIntroduction Fortinet products Before you begin How this guide is organizedHow this guide is organized How this guide is organized Document conventions IP addressesHead Office, second FortiGate Branch Office, one FortiGateOffice 7, one FortiGate with VDOMs Office 3, one FortiGate, webExample Network configuration Example network configurationDocument conventions CLI command syntax conventions Typographical conventionsAngle brackets Curly bracesRegistering your Fortinet product Fortinet products End User License AgreementTraining DocumentationCustomer service and technical support Fortinet Tools and Documentation CDFortinet Knowledge Base Comments on Fortinet technical documentationExample FortiGate Voice branch office configuration General configuration steps Example Branch Office network configurationConnecting the FortiGate Voice unit Configuring basic FortiGate Voice network and UTM settingsTo configure basic network settings To connect the FortiGate Voice unitGo to System Network Options Go to Router Static Static RouteGo to System Maintenance FortiGuard To configure basic Internet access and UTM featuresAdvanced DNS ServerConfiguring the FortiGate Voice Pstn and PBX settings To configure the fxo1 Pstn interfaceGo to PBX Calling Rules Setting Caller ID IndicatorCaller ID Protocol Ring #Go to PBX Service Providers SIP Trunk To add a VoIP providerTo add a dial plan for dialing the Pstn and the main office Use Default Outgoing Prefix Selected Go to PBX Calling Rules Dial Plan and select Create NewPhone number Begin with O11 Action Block Go to PBX Extension Extension and select Create New Configuring the FortiFones on the internal network To configure FortiFones on the internal networkTo add an extension for a SIP phone behind a NAT device 6010 FortiGate Voice IVR configuration Providing access to the company directoryTo configure the remote FortiGate unit in NAT mode To add a custom welcome messageAdding a shortcut for checking voicemail Checking voicemailGo to PBX Calling Rules Voice Menu Go to PBX Call Voice MenuAdding a shortcut for checking voicemail Dashboard widgets Unit operation dashboard widget System resources dashboard widget Configuring VoIP interface settings Configuring Pstn interfacesTo configure VoIP interface settings General Pstn interface settings Pstn interface configuration settingsBasic Options PBX configuration Configuring service providersConfiguring extensions VoIP ProviderGeneral extension settings Extension configuration settingsCreate New Dial PlanConfiguring extension groups ring groups Configuring extension groupsConfiguring dial plans Voicemail Extension MemberGeneral dial plan list settings Dial plan rule configuration settingsName Use Default Outgoing Prefix9 Go to PBX Calling Rules Dial Plan to add a dial planExample dial plan PrependConfiguring voice menu options To configure voice menu optionsConfiguring direct inward dialing General direct inward dialing settingsDirect inward dialing configuration settings Name Incoming Extension CommentsConfiguring PBX settings PBX Global SettingsVoicemail Notification Email Settings You must also add a username and passwordMonitoring calls Monitoring SIP Trunk statusTo configure logging of PBX settings Go to Log&Report Log Config Event LogLogging of PBX activities Viewing log messagesLogging of PBX activities Config pbx dialplan SyntaxConfig pbx did Variables Description DefaultConfig pbx extension Config pbx global Variables Description DefaultConfig pbx ringgrp Config pbx smtp Config pbx voice-menu Config pbx voip-providerSecret password Edit providernameUser username DomainConfig system pstn Config system interface Execute pbxVariables Description Example command output Diagnose pbx restart
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