Fortinet 4.0 MR1 manual Monitoring calls, Monitoring SIP Trunk status

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PBX configuration

FortiGate Voice web-based manager configuration reference

Voicemail Access Enter the exact pattern that PBX users dial to get their voicemail. For example, for users to dial *99 to get their voice mail, enter *99.

Outgoing Prefix The number that PBX users must dial to get an outside line. For example, if users should dial 9 to get an outside line, add 9 to this field. The outgoing prefix should not be the same as the first number of the extension range.

Max Voicemail Select No Limit if you don’t want to limit the voice mail duration. Otherwise

Duration enter a maximum time in seconds for voice mail recordings.

Voicemail Notification Email Settings

SMTP server Enter the email server IP address or domain name. The FortiGate Voice unit uses this email server for sending voicemail notification emails to PBX users.

Authentication

Select if the email server requires authentication. If you enable authentication

 

you must also add a username and password.

User Name

Enter a valid username for an account on the email server.

Password

Enter the password for the account on the email sever.

Monitoring calls

You can monitor incoming and outgoing calls from PBX > Monitor > Active Call.

You can view information for all active calls including the originator of the call (From) the destination of the call (To), how long the call has been active (Duration), the codec used for transmitting voice packets, and the status of the call.

Monitoring SIP Trunk status

You can monitor status of the external SIP trunks or VoIP service providers that you have added to the FortiGate Voice configuration. To monitor SIP trunk or VoIP service provider status go to PBX > Monitor > SIP Trunk Status.

For each service provider you can see the name of the service provider, the host name of the SIP server that the FortiGate Voice unit connects to, the account type, the username for the account, and the state of the relationship between the FortiGate Voice unit and the service provide. If status is Registered the FortiGate Voice unit is able to connect to and register with the service provider.

Figure 13: Monitoring VoIP provider status

Monitoring the status of PBX extensions

You can monitor the status of the extensions added to the FortiGate Voice configuration. Status information includes the extension number and the Host name or IP address of the extension as registered with the FortiGate Voice unit. To monitor extension status go to PBX > Monitor > Extension Status.

If the information displayed about an extension includes a host name or IP address the extension is operating and can send or receive calls with the FortiGate Voice unit. If no host name or IP address is displayed the extension cannot communicate with the FortiGate Voice unit. For example, the extension could be shut down or not able to connect to the FortiGate Voice because of network issues or configuration problems with the configuration of the extension phone or softphone.

FortiGate Voice Version 4.0 MR1 Administration Guide

4601-410-112851-20100601http://docs.fortinet.com/ • Feedback

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Contents FortiGate Voice FortiGate Voice Administration Guide TrademarksContents Configuring extension groups ring groups FortiGate Voice VoIP, PBX, and Pstn CLI ReferenceIntroduction Fortinet products Before you begin How this guide is organizedHow this guide is organized How this guide is organized Document conventions IP addressesOffice 7, one FortiGate with Head Office, second FortiGateBranch Office, one FortiGate VDOMs Office 3, one FortiGate, webExample Network configuration Example network configurationDocument conventions CLI command syntax conventions Typographical conventionsAngle brackets Curly bracesTraining Registering your Fortinet productFortinet products End User License Agreement DocumentationFortinet Knowledge Base Customer service and technical supportFortinet Tools and Documentation CD Comments on Fortinet technical documentationExample FortiGate Voice branch office configuration General configuration steps Example Branch Office network configurationTo configure basic network settings Connecting the FortiGate Voice unitConfiguring basic FortiGate Voice network and UTM settings To connect the FortiGate Voice unitGo to System Network Options Go to Router Static Static RouteAdvanced Go to System Maintenance FortiGuardTo configure basic Internet access and UTM features DNS ServerConfiguring the FortiGate Voice Pstn and PBX settings To configure the fxo1 Pstn interfaceCaller ID Protocol Go to PBX Calling Rules SettingCaller ID Indicator Ring #To add a VoIP provider Go to PBX Service Providers SIP TrunkTo add a dial plan for dialing the Pstn and the main office Go to PBX Calling Rules Dial Plan and select Create New Use Default Outgoing Prefix SelectedPhone number Begin with O11 Action Block Go to PBX Extension Extension and select Create New Configuring the FortiFones on the internal network To configure FortiFones on the internal networkTo add an extension for a SIP phone behind a NAT device 6010 To configure the remote FortiGate unit in NAT mode FortiGate Voice IVR configurationProviding access to the company directory To add a custom welcome messageGo to PBX Calling Rules Voice Menu Adding a shortcut for checking voicemailChecking voicemail Go to PBX Call Voice MenuAdding a shortcut for checking voicemail Unit operation dashboard widget Dashboard widgetsSystem resources dashboard widget Configuring Pstn interfaces Configuring VoIP interface settingsTo configure VoIP interface settings Pstn interface configuration settings General Pstn interface settingsBasic Options PBX configuration Configuring service providersConfiguring extensions VoIP ProviderCreate New General extension settingsExtension configuration settings Dial PlanConfiguring extension groups ring groups Configuring extension groupsConfiguring dial plans Voicemail Extension MemberName Use Default Outgoing Prefix9 General dial plan list settingsDial plan rule configuration settings Go to PBX Calling Rules Dial Plan to add a dial planExample dial plan PrependConfiguring voice menu options To configure voice menu optionsDirect inward dialing configuration settings Configuring direct inward dialingGeneral direct inward dialing settings Name Incoming Extension CommentsConfiguring PBX settings PBX Global SettingsMonitoring calls Voicemail Notification Email SettingsYou must also add a username and password Monitoring SIP Trunk statusLogging of PBX activities To configure logging of PBX settingsGo to Log&Report Log Config Event Log Viewing log messagesLogging of PBX activities Config pbx dialplan SyntaxConfig pbx did Variables Description DefaultConfig pbx extension Config pbx global Variables Description DefaultConfig pbx ringgrp Config pbx smtp Config pbx voice-menu Config pbx voip-providerUser username Secret passwordEdit providername DomainConfig system pstn Execute pbx Config system interfaceVariables Description Example command output Diagnose pbx restart
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