Avaya 555-233-128 manual Troubleshooting Guidelines, Error Conditions

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Chapter 4: Troubleshooting Guidelines

Introduction

This chapter describes problems that might occur during installation of the 4600 Series IP Telephones and possible ways of resolving these problems. For problems that occur during normal operation, see “Troubleshooting Guidelines” in the 4600 Series IP Telephone LAN Administrator Guide.

This chapter contains the following sections:

●Descriptions of error conditions and methods for resolving them.

●The use of the V I E W option to view system values.

●Error and status messages, and methods for resolving them.

Error Conditions

There are four areas where installers can troubleshoot problems before seeking assistance from the system or LAN administrator:

1.Check both the power and Ethernet wiring for the following conditions:

●Whether all components are plugged in correctly.

●Check LAN connectivity in both directions to all servers - DHCP, TFTP, HTTP, SIP Registration Server, DEFINITY®/MultiVantage™.

●If the telephone is supposed to be powered from the LAN, ensure that the LAN is properly administered and is compliant with IEEE 803.3af.

●Ensure that the Ethernet complies with Category 5e wiring.

Issue 6 February 2007 83

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Contents Series IP Telephone Installation Guide Avaya Inc All Rights Reserved Introduction Local Administrative Options Index 103 Contents Series IP Telephone Installation Guide IP Telephone Model H323 Protocol Supported? About This GuideDocument Organization Installation GuideIntended Audience Change History Filterlist What’s New in This ReleaseTerms Used in This Guide Typographic Conventions Symbolic ConventionsCommand Conventions Used in This GuideAvaya Communication Manager Software Documentation Release Online DocumentationRelated Documents 30A Switched Hub Set Up Quick Reference, Issue 2, July 2002 Administrator Guide for Avaya Communication ManagerAvaya IP Telephone Snmp Security White Paper, Issue Series IP Telephone Safety Instructions4602/4602SW SIP IP Telephone User Guide Series IP Telephone LAN Administrator GuideIP Telephone User Guide 4602/4602SW IP Telephone User GuideCustomer Support Introduction Administrator GuideSoftware IP Telephone ModelsExcept Pre-Installation ChecklistRequirements to Verify about the Network Media Server Avaya IP IP Telephone Release20 4600 Series IP Telephone Installation Guide Optional Items for Some IP Telephones Requirements to Verify for Each IP TelephoneAssembling the 4600 Series IP Telephone Powering the 4600 IP TelephoneTelephone Model See Connection Jacks on a 4606/4612/4624 IP Telephone Assembling the 4600 Series IP Telephone 26 4600 Series IP Telephone Installation Guide = optional Facultatif DSS 4624 optionale Opcional 28 4600 Series IP Telephone Installation Guide Assembling the 4600 Series IP Telephone Connection Jacks on a 4630 IP Telephone Connection Jacks on a 4630SW IP Telephone Option a Connection Jacks on a 4630SW IP Telephone Option B Connection Jacks on a 4610SW IP Telephone Option a Connection Jacks on a 4610SW IP Telephone Option B Connection Jacks on a 4690 IP Conference Telephone Dynamic Addressing Process 802.1X ID=ddd #=OK New= 802.1X Supplicant AuthenticationPassword= #=OK Ethernet ActivationDhcp s secs # to program Dhcp s secs Vlan ID = n AuthenticationDhcp Processing Waiting forHttp n uri 46xxUPGRADE.SCR n KB receivedTFTP/HTTP Processing Extension=nnnnnn #=OK NEW= Media Server RegistrationFilename KB received Saving to flash 1%, 1 secsDowngrading Avaya IP Telephones H.323 Only Converting Software on Avaya 4600 Series IP Telephones Converting 4602+/4610SW/4620SW/4621SW IP Telephones Displays Enter commandInformation, see Signaling Protocol 802.1X Supplicant Operation Unnamed Registration46 4600 Series IP Telephone Installation Guide Local Administrative Options Entering Data for Administrative Options Headset button IP Telephone # Backspace AlternativeSpeaker button Conference buttonEntering Data for the 4601 IP Telephone Local Programming Option Code See About Local Administrative ProceduresE a R Save new value? =no #=yes Set the 802.1X Operational Mode802.1X=setting *=change #=OK Mute 8 0 2 1 9 # Mute 8 0 2 1 x #Static Addressing Installation Pre-Installation Checklist for Static AddressingCallSv=nnn.nnn.nnn.nnn Phone=nnn.nnn.nnn.nnnNew= Nnn.nnn.nnn.nnn Phone=802.1Q=off 1=on #=OK 802.1Q=on 0=off #=OK CallSvPort=nnnnn New=New values being saved Vlan ID=dddd New=Vlan test=ddd New= Save new values? *=no #=yesHeadset AGC=on 0=off #=OK Headset AGC=off 1=on #=OK Disable/Enable Automatic Gain ControlMute 2 4 2 # Mute a G C # Handset AGC=on 0=off #=OK Handset AGC=off 1=on #=OKMute 2 5 3 7 8 # Mute a L E R T # Visual/Audible Alerting ProcedureAlerting=setting *=change #=OK 60 4600 Series IP Telephone Installation Guide Chaddr=dddddd New= Manually Setting the Dhcp Client Hardware AddressMute 2 4 2 3 3 7 # Mute C H a D D R # Clear Procedure Clearing values Mute 2 5 3 2 7 # Mute C L E a R #Clear all values? =no #=yes Are you sure? =no #=yes= 0=+ #=OK Adjusting the Contrast ControlMute 2 6 6 8 # Mute C O N T # UDP Port=497xx New= Computer-Telephony Integration CTI Enable/DisableCTI=manual 0=Off #=OK CTI=disabled 1=Manual #=OK Mute 2 8 4 # Mute C T I #Save new values? =no #=yes Enabling/Disabling the Fkeu Xmod InterfaceMute 3 5 3 8 # Mute F K E U# FKEU=on 0=Off #=OK FKEU=off 1=Manual #=OKGroup=ddd New= Group IdentifierNo new values? #=OK Mute 4 7 6 8 7 Mute G R O U PPHY1=status *=change #=OK Interface ControlMute 4 6 8 # Mute I N T # PHY2=status *=change #=OK IR=enabled 0=disable #=OK IR=disabled 1=enable #=OK Log=status *=change #=OK Disable/Enable Event LoggingMute 5 6 4 # Mute L O G # Mute 5 6 4 6 3 3 # Mute L O G O F F # Login Enter Extension Enter Extension and press Enter or OKLogoff Mute 7 6 7 # Mute Q O S # QoS Option SettingTurning Off the Backlight Mute 6 3 3 # Mute O F F #No new values. #=OK L2 signaling=d New=L3 signaling=dd New= L3 audio=dd New=Are you sure? *=no #=yes Reset System ValuesReset values? *=no #=yes Mute 7 3 7 3 8 # Mute R E S E T #Restart phone? =no #=yes Resetting valuesRestart the Telephone Mute 7 4 4 Mute S I G Signaling Protocol IdentifierSIG=protocol *=change #=OK SSON=ddd New= Site-Specific Option Number SettingMute 7 7 6 6 # Mute S S O N # Mute 8 2 4 # Mute T a G # Setting L2Q Tagging Control 4601 OnlyMute 8 3 7 8 # Mute T E S T # Self-Test ProcedureSelf test failed #=end Self test #=endSelf test passed #=end Error Conditions Troubleshooting GuidelinesDtmf Tones Power InterruptionCccccccccccc View Administrative OptionView settings *=next #=exit 46ccDcccCcccccccc Pass-thru modeSupplicant mode NnnnnnnnnCcccccc Ethernet Viewing Parameter ValuesName System Value Format Filename.extAaa.bbb.ccc.ddd Error and Status MessagesExtension Hardware Registration Troubleshooting the 4601 IP Telephone Use by Visual Indication/Cause/Resolution Restart the Telephone Reset values? =no #=yesScenarios for the Restart Process Initializing Boot File Needs to be UpgradedLoading 5 secs Replbootv3.app 4084KB RestartingTftp n Http n uri Starting Updating boot codeDhcp 0 secs * to program Starting Appfilename n KB receivedSaving to flash n%, x secs Loading 5 secs App 4035 KBUpdating ClearingSecs Where n is the number of KBs downloaded Appfilename n KB received 102 4600 Series IP Telephone Installation Guide Index 104 4600 Series IP Telephone Installation Guide Visual Alerting What’s New Index 106 4600 Series IP Telephone Installation Guide