Avaya 555-233-128 manual Visual Indication/Cause/Resolution

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Troubleshooting Guidelines

Table 4: Possible Error and Status Messages During Installation of the 4601 IP Telephone (continued)

Message

Visual Indication/Cause/Resolution

System busy VISUAL INDICATION: Message Waiting indicators at top of telephone and left middle of faceplate display a broken flutter continuously (alternating 50 milliseconds on, 50 milliseconds off for 500 milliseconds followed by 500 milliseconds off) until either the “*” or “#” button is pressed. CAUSE: Most likely, the number of IP endpoints on the PBX is already at maximum, Less likely, network resource is unavailable.

RESOLUTION: The telephone was attempting to access the PBX and was not successful. Check the resource being called upon for its availability. If the resource appears operational and properly linked to the network, verify that addressing is accurate and a that communication path exists in both directions between the telephone and the resource. Press * and use the same values to retry the process. Or, press # to restart, then re-enter the extension and password.

System Error VISUAL INDICATION: Message Waiting indicators at top of telephone and left middle of faceplate display a broken flutter continuously (alternating 50 milliseconds on, 50 milliseconds off for 500 milliseconds followed by 500 milliseconds off) until either the “*” or “#” button is pressed. CAUSE: The PBX has an unspecified problem.

RESOLUTION: Press * and use the same values to retry the process. Or, press # to restart, then re-enter the extension and password. Consult your Avaya Media Server administration and troubleshooting documentation.

Undefined VISUAL INDICATION: Message Waiting indicators at top of telephone

Error and left middle of faceplate display a broken flutter continuously (alternating 50 milliseconds on, 50 milliseconds off for 500 milliseconds followed by 500 milliseconds off) until either the “*” or “#” button is pressed. CAUSE: The PBX has rejected registration for an unspecified reason. RESOLUTION: Press * and use the same values to retry the process. Or, press # to restart, then re-enter the extension and password. Consult your Avaya Media Server administration and troubleshooting documentation.

Wrong Set VISUAL INDICATION: Message Waiting indicators at top of telephone

Typeand left middle of faceplate display a broken flutter continuously (alternating 50 milliseconds on, 50 milliseconds off for 500 milliseconds followed by 500 milliseconds off) until either the “*” or “#” button is pressed. CAUSE: The PBX does not recognize the set type.

RESOLUTION: Ensure the PBX is properly administered to expect the appropriate telephone for the IP Address and extension. Press * and use the same values to retry the process. Or, press # to restart, then re-enter the extension and password.

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Contents Series IP Telephone Installation Guide Avaya Inc All Rights Reserved Introduction Local Administrative Options Index 103 Contents Series IP Telephone Installation Guide About This Guide IP Telephone Model H323 Protocol Supported?Intended Audience Installation GuideDocument Organization Change History What’s New in This Release FilterlistTerms Used in This Guide Conventions Used in This Guide Symbolic ConventionsCommand Typographic ConventionsRelated Documents Online DocumentationAvaya Communication Manager Software Documentation Release Series IP Telephone Safety Instructions Administrator Guide for Avaya Communication ManagerAvaya IP Telephone Snmp Security White Paper, Issue 30A Switched Hub Set Up Quick Reference, Issue 2, July 20024602/4602SW IP Telephone User Guide Series IP Telephone LAN Administrator GuideIP Telephone User Guide 4602/4602SW SIP IP Telephone User GuideCustomer Support Administrator Guide IntroductionIP Telephone Models SoftwareMedia Server Avaya IP IP Telephone Release Pre-Installation ChecklistRequirements to Verify about the Network Except20 4600 Series IP Telephone Installation Guide Requirements to Verify for Each IP Telephone Optional Items for Some IP TelephonesPowering the 4600 IP Telephone Assembling the 4600 Series IP TelephoneTelephone Model See Connection Jacks on a 4606/4612/4624 IP Telephone Assembling the 4600 Series IP Telephone 26 4600 Series IP Telephone Installation Guide = optional Facultatif DSS 4624 optionale Opcional 28 4600 Series IP Telephone Installation Guide Assembling the 4600 Series IP Telephone Connection Jacks on a 4630 IP Telephone Connection Jacks on a 4630SW IP Telephone Option a Connection Jacks on a 4630SW IP Telephone Option B Connection Jacks on a 4610SW IP Telephone Option a Connection Jacks on a 4610SW IP Telephone Option B Connection Jacks on a 4690 IP Conference Telephone Dynamic Addressing Process Ethernet Activation 802.1X Supplicant AuthenticationPassword= #=OK 802.1X ID=ddd #=OK New=Waiting for AuthenticationDhcp Processing Dhcp s secs # to program Dhcp s secs Vlan ID = nTFTP/HTTP Processing 46xxUPGRADE.SCR n KB receivedHttp n uri Saving to flash 1%, 1 secs Media Server RegistrationFilename KB received Extension=nnnnnn #=OK NEW=Downgrading Avaya IP Telephones H.323 Only Converting Software on Avaya 4600 Series IP Telephones Displays Enter command Converting 4602+/4610SW/4620SW/4621SW IP TelephonesInformation, see Signaling Protocol Unnamed Registration 802.1X Supplicant Operation46 4600 Series IP Telephone Installation Guide Local Administrative Options Entering Data for Administrative Options Conference button IP Telephone # Backspace AlternativeSpeaker button Headset buttonEntering Data for the 4601 IP Telephone About Local Administrative Procedures Local Programming Option Code SeeE a R Mute 8 0 2 1 9 # Mute 8 0 2 1 x # Set the 802.1X Operational Mode802.1X=setting *=change #=OK Save new value? =no #=yesPre-Installation Checklist for Static Addressing Static Addressing InstallationNnn.nnn.nnn.nnn Phone= Phone=nnn.nnn.nnn.nnnNew= CallSv=nnn.nnn.nnn.nnnCallSvPort=nnnnn New= 802.1Q=off 1=on #=OK 802.1Q=on 0=off #=OKSave new values? *=no #=yes Vlan ID=dddd New=Vlan test=ddd New= New values being savedHandset AGC=on 0=off #=OK Handset AGC=off 1=on #=OK Disable/Enable Automatic Gain ControlMute 2 4 2 # Mute a G C # Headset AGC=on 0=off #=OK Headset AGC=off 1=on #=OKAlerting=setting *=change #=OK Visual/Audible Alerting ProcedureMute 2 5 3 7 8 # Mute a L E R T # 60 4600 Series IP Telephone Installation Guide Mute 2 4 2 3 3 7 # Mute C H a D D R # Manually Setting the Dhcp Client Hardware AddressChaddr=dddddd New= Clear Procedure Are you sure? =no #=yes Mute 2 5 3 2 7 # Mute C L E a R #Clear all values? =no #=yes Clearing valuesMute 2 6 6 8 # Mute C O N T # Adjusting the Contrast Control= 0=+ #=OK Mute 2 8 4 # Mute C T I # Computer-Telephony Integration CTI Enable/DisableCTI=manual 0=Off #=OK CTI=disabled 1=Manual #=OK UDP Port=497xx New=FKEU=on 0=Off #=OK FKEU=off 1=Manual #=OK Enabling/Disabling the Fkeu Xmod InterfaceMute 3 5 3 8 # Mute F K E U# Save new values? =no #=yesMute 4 7 6 8 7 Mute G R O U P Group IdentifierNo new values? #=OK Group=ddd New=Mute 4 6 8 # Mute I N T # Interface ControlPHY1=status *=change #=OK PHY2=status *=change #=OK IR=enabled 0=disable #=OK IR=disabled 1=enable #=OK Mute 5 6 4 # Mute L O G # Disable/Enable Event LoggingLog=status *=change #=OK Logoff Login Enter Extension Enter Extension and press Enter or OKMute 5 6 4 6 3 3 # Mute L O G O F F # Mute 6 3 3 # Mute O F F # QoS Option SettingTurning Off the Backlight Mute 7 6 7 # Mute Q O S #L3 audio=dd New= L2 signaling=d New=L3 signaling=dd New= No new values. #=OKMute 7 3 7 3 8 # Mute R E S E T # Reset System ValuesReset values? *=no #=yes Are you sure? *=no #=yesRestart the Telephone Resetting valuesRestart phone? =no #=yes Signaling Protocol Identifier Mute 7 4 4 Mute S I GSIG=protocol *=change #=OK Mute 7 7 6 6 # Mute S S O N # Site-Specific Option Number SettingSSON=ddd New= Setting L2Q Tagging Control 4601 Only Mute 8 2 4 # Mute T a G #Self-Test Procedure Mute 8 3 7 8 # Mute T E S T #Self test passed #=end Self test #=endSelf test failed #=end Troubleshooting Guidelines Error ConditionsPower Interruption Dtmf Tones46ccDccc View Administrative OptionView settings *=next #=exit CcccccccccccNnnnnnnnn Pass-thru modeSupplicant mode CccccccccFilename.ext Viewing Parameter ValuesName System Value Format Ccccccc EthernetError and Status Messages Aaa.bbb.ccc.dddExtension Hardware Registration Troubleshooting the 4601 IP Telephone Use by Visual Indication/Cause/Resolution Scenarios for the Restart Process Reset values? =no #=yesRestart the Telephone Restarting Boot File Needs to be UpgradedLoading 5 secs Replbootv3.app 4084KB InitializingDhcp 0 secs * to program Starting Updating boot codeTftp n Http n uri Loading 5 secs App 4035 KB Appfilename n KB receivedSaving to flash n%, x secs StartingSecs ClearingUpdating Where n is the number of KBs downloaded Appfilename n KB received 102 4600 Series IP Telephone Installation Guide Index 104 4600 Series IP Telephone Installation Guide Visual Alerting What’s New Index 106 4600 Series IP Telephone Installation Guide
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