Avaya 555-233-128 manual Error and Status Messages, Aaa.bbb.ccc.ddd

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Troubleshooting Guidelines

Error and Status Messages

Note:

This section describes error and status messages only for those IP telephones having a display. For error and status messages related to installing a 4601 IP Telephone, see Troubleshooting the 4601 IP Telephone on page 92.

The 4600 Series IP Telephones issue messages in English only. The IP telephones also display messages from the switch, which can issue messages in the local language outside the United States.

Most of the messages in Table 3 display only for about 30 seconds, and then the telephone resets. The most common exception is Extension in Use, which requires manual intervention.

Table 3: Possible Error and Status Messages During Installation of 4600 Series IP Telephones

Message	Cause/Resolution

802.1X Failure	CAUSE: Incorrect credentials provided for authentication or not
	provided at all.
	RESOLUTION: Follow the display prompts and reenter the 802.1X ID
	and password.
	CAUSE: The telephone cannot find a router based on the information in
Bad Router
	the DHCP file for GIPADD.
	RESOLUTION: Change administration on DHCP, as indicated in the
	4600 Series IP Telephone LAN Administrator Guide.
Checksum error	CAUSE: Downloaded application file was not downloaded or saved
	correctly.
	RESOLUTION: The telephone automatically resets and attempts to
	re-initialize.

DHCP: CONFLICT CAUSE: At least one of the IP Address offered by the DHCP server

*to program conflicts with another address.

RESOLUTION: Review DHCP server administration to identify duplicate

IP Address(es).

Discover	CAUSE: The 46xx telephone is attempting to discover (and register
aaa.bbb.ccc.ddd	with) the gatekeeper at IP Address aaa.bbb.ccc.ddd.
	RESOLUTION: If this message appears for more than a few seconds,
	especially if the IP Address keeps changing, the telephone is unable to
	contact the gatekeeper. Have the LAN Administrator verify network
	connectivity between the telephone and the gatekeeper. Alternately,
	revise the gatekeeper addresses in the DHCP/TFTP files in accordance
	with the 4600 Series IP Telephone LAN Administrator Guide to point to
	different gatekeepers.

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Contents Series IP Telephone Installation Guide Avaya Inc All Rights Reserved Introduction Local Administrative Options Index 103 Contents Series IP Telephone Installation Guide About This Guide IP Telephone Model H323 Protocol Supported?Intended Audience Installation GuideDocument Organization Change History What’s New in This Release FilterlistTerms Used in This Guide Symbolic Conventions CommandConventions Used in This Guide Typographic ConventionsRelated Documents Online DocumentationAvaya Communication Manager Software Documentation Release Administrator Guide for Avaya Communication Manager Avaya IP Telephone Snmp Security White Paper, IssueSeries IP Telephone Safety Instructions 30A Switched Hub Set Up Quick Reference, Issue 2, July 2002Series IP Telephone LAN Administrator Guide IP Telephone User Guide4602/4602SW IP Telephone User Guide 4602/4602SW SIP IP Telephone User GuideCustomer Support Administrator Guide IntroductionIP Telephone Models SoftwarePre-Installation Checklist Requirements to Verify about the NetworkMedia Server Avaya IP IP Telephone Release Except20 4600 Series IP Telephone Installation Guide Requirements to Verify for Each IP Telephone Optional Items for Some IP TelephonesPowering the 4600 IP Telephone Assembling the 4600 Series IP TelephoneTelephone Model See Connection Jacks on a 4606/4612/4624 IP Telephone Assembling the 4600 Series IP Telephone 26 4600 Series IP Telephone Installation Guide = optional Facultatif DSS 4624 optionale Opcional 28 4600 Series IP Telephone Installation Guide Assembling the 4600 Series IP Telephone Connection Jacks on a 4630 IP Telephone Connection Jacks on a 4630SW IP Telephone Option a Connection Jacks on a 4630SW IP Telephone Option B Connection Jacks on a 4610SW IP Telephone Option a Connection Jacks on a 4610SW IP Telephone Option B Connection Jacks on a 4690 IP Conference Telephone Dynamic Addressing Process 802.1X Supplicant Authentication Password= #=OKEthernet Activation 802.1X ID=ddd #=OK New=Authentication Dhcp ProcessingWaiting for Dhcp s secs # to program Dhcp s secs Vlan ID = nTFTP/HTTP Processing 46xxUPGRADE.SCR n KB receivedHttp n uri Media Server Registration Filename KB receivedSaving to flash 1%, 1 secs Extension=nnnnnn #=OK NEW=Downgrading Avaya IP Telephones H.323 Only Converting Software on Avaya 4600 Series IP Telephones Displays Enter command Converting 4602+/4610SW/4620SW/4621SW IP TelephonesInformation, see Signaling Protocol Unnamed Registration 802.1X Supplicant Operation46 4600 Series IP Telephone Installation Guide Local Administrative Options Entering Data for Administrative Options IP Telephone # Backspace Alternative Speaker buttonConference button Headset buttonEntering Data for the 4601 IP Telephone About Local Administrative Procedures Local Programming Option Code SeeE a R Set the 802.1X Operational Mode 802.1X=setting *=change #=OKMute 8 0 2 1 9 # Mute 8 0 2 1 x # Save new value? =no #=yesPre-Installation Checklist for Static Addressing Static Addressing InstallationPhone=nnn.nnn.nnn.nnn New=Nnn.nnn.nnn.nnn Phone= CallSv=nnn.nnn.nnn.nnnCallSvPort=nnnnn New= 802.1Q=off 1=on #=OK 802.1Q=on 0=off #=OKVlan ID=dddd New= Vlan test=ddd New=Save new values? *=no #=yes New values being savedDisable/Enable Automatic Gain Control Mute 2 4 2 # Mute a G C #Handset AGC=on 0=off #=OK Handset AGC=off 1=on #=OK Headset AGC=on 0=off #=OK Headset AGC=off 1=on #=OKAlerting=setting *=change #=OK Visual/Audible Alerting ProcedureMute 2 5 3 7 8 # Mute a L E R T # 60 4600 Series IP Telephone Installation Guide Mute 2 4 2 3 3 7 # Mute C H a D D R # Manually Setting the Dhcp Client Hardware AddressChaddr=dddddd New= Clear Procedure Mute 2 5 3 2 7 # Mute C L E a R # Clear all values? =no #=yesAre you sure? =no #=yes Clearing valuesMute 2 6 6 8 # Mute C O N T # Adjusting the Contrast Control= 0=+ #=OK Computer-Telephony Integration CTI Enable/Disable CTI=manual 0=Off #=OK CTI=disabled 1=Manual #=OKMute 2 8 4 # Mute C T I # UDP Port=497xx New=Enabling/Disabling the Fkeu Xmod Interface Mute 3 5 3 8 # Mute F K E U#FKEU=on 0=Off #=OK FKEU=off 1=Manual #=OK Save new values? =no #=yesGroup Identifier No new values? #=OKMute 4 7 6 8 7 Mute G R O U P Group=ddd New=Mute 4 6 8 # Mute I N T # Interface ControlPHY1=status *=change #=OK PHY2=status *=change #=OK IR=enabled 0=disable #=OK IR=disabled 1=enable #=OK Mute 5 6 4 # Mute L O G # Disable/Enable Event LoggingLog=status *=change #=OK Logoff Login Enter Extension Enter Extension and press Enter or OKMute 5 6 4 6 3 3 # Mute L O G O F F # QoS Option Setting Turning Off the BacklightMute 6 3 3 # Mute O F F # Mute 7 6 7 # Mute Q O S #L2 signaling=d New= L3 signaling=dd New=L3 audio=dd New= No new values. #=OKReset System Values Reset values? *=no #=yesMute 7 3 7 3 8 # Mute R E S E T # Are you sure? *=no #=yesRestart the Telephone Resetting valuesRestart phone? =no #=yes Signaling Protocol Identifier Mute 7 4 4 Mute S I GSIG=protocol *=change #=OK Mute 7 7 6 6 # Mute S S O N # Site-Specific Option Number SettingSSON=ddd New= Setting L2Q Tagging Control 4601 Only Mute 8 2 4 # Mute T a G #Self-Test Procedure Mute 8 3 7 8 # Mute T E S T #Self test passed #=end Self test #=endSelf test failed #=end Troubleshooting Guidelines Error ConditionsPower Interruption Dtmf TonesView Administrative Option View settings *=next #=exit46ccDccc CcccccccccccPass-thru mode Supplicant modeNnnnnnnnn CccccccccViewing Parameter Values Name System Value FormatFilename.ext Ccccccc EthernetError and Status Messages Aaa.bbb.ccc.dddExtension Hardware Registration Troubleshooting the 4601 IP Telephone Use by Visual Indication/Cause/Resolution Scenarios for the Restart Process Reset values? =no #=yesRestart the Telephone Boot File Needs to be Upgraded Loading 5 secs Replbootv3.app 4084KBRestarting InitializingDhcp 0 secs * to program Starting Updating boot codeTftp n Http n uri Appfilename n KB received Saving to flash n%, x secsLoading 5 secs App 4035 KB StartingSecs ClearingUpdating Where n is the number of KBs downloaded Appfilename n KB received 102 4600 Series IP Telephone Installation Guide Index 104 4600 Series IP Telephone Installation Guide Visual Alerting What’s New Index 106 4600 Series IP Telephone Installation Guide