Avaya 555-233-128 manual Use by

Troubleshooting the 4601 IP Telephone

Table 4: Possible Error and Status Messages During Installation of the 4601 IP Telephone (continued)

Message	Visual Indication/Cause/Resolution
Extension	VISUAL INDICATION: If the extension is currently being used and a first
in Use	registration attempt is made, the Message Waiting indicators at the top of
	telephone and left middle of the faceplate display a broken flutter
	(alternating 50 milliseconds on, 50 milliseconds off for 500 milliseconds
	followed by 500 milliseconds off) five times, then flash continuously,
	awaiting user entry. Making a second registration attempt using the same
	extension causes the Message Waiting indicators to display a continuous
	broken flutter, alternating 50 milliseconds on, 50 milliseconds off for 500
	milliseconds followed by 500 milliseconds off. In addition, Call Appearance
	Line b’s LED flashes continuously until either the “*” or “#” button is
	pressed.
	CAUSE: The PBX detects an extension conflict with an existing set or
	Softphone.
	RESOLUTION: You can force the current telephone to register, and
	thereby disconnect the other user, by pressing #. The 4600 Series IP
	Telephone prompts you again for the extension and password. If you enter
	the same extension and password, you must confirm that you want to
	unregister the original user. Press # to unregister the original user and
	register the current telephone. Then press * to reset the telephone and
	enter a different extension and password. If no action is taken within 20
	minutes, the telephone attempts re-registration and repeats the process
	until you intervene or power is lost.
IP address	VISUAL INDICATION: All LEDs are steadily lit, except Call Appearance
in use by	Line a, which is flashing.
another	CAUSE: The telephone has detected an IP Address conflict.
	RESOLUTION: DHCP restart is automatically initiated. No user action
	required.
	VISUAL INDICATION: No LEDs flash when telephone is plugged in.
No Ethernet
	CAUSE: Telephone is not receiving power or when first plugged in, the IP
	telephone is unable to communicate with the Ethernet.
	RESOLUTION: Verify the connection to the Ethernet jack, verify the jack is
	Category 5, verify power is applied on the LAN to that jack, etc.
Password	VISUAL INDICATION: Message Waiting indicators at top of telephone
Error	and left middle of faceplate display a broken flutter for a total of 5 cycles
	(with one cycle being alternating 50 milliseconds on, 50 milliseconds off for
	500 milliseconds followed by 500 milliseconds off), then flash continuously,
	awaiting user entry.
	CAUSE: The PBX does not recognize the password entered.
	RESOLUTION: Confirm the password is correct, then try registration
	again, taking particular care to enter the password accurately.
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Issue 6 February 2007 93