Avaya 555-233-128 Computer-Telephony Integration CTI Enable/Disable, Mute 2 8 4 # Mute C T I #

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Computer-Telephony Integration (CTI) Enable/Disable

Computer-Telephony Integration (CTI) Enable/Disable

Use the following procedure to enable or disable the CTI interface.

Note:

The default for the CTI interface is enabled.

The 4601, 4601+, 4602, 4602SW, 4602SW+, and 4690 do not support the CTI interface. In addition, only telephones with H.323 software support the CTI interface.

1.While the telephone is on-hook and idle, press the following sequence of keys on the faceplate of the telephone:

Mute 2 8 4 # (Mute C T I #)

Note:

Press the Mute button momentarily. Do not press this button while pressing other keys/buttons. The 4630/4630SW IP Telephones and the 4690 IP Conference Telephone do not have a dedicated Hold button. For all other 4600 Series IP Telephones, pressing the Hold button instead of the Mute button also works.

One of the following texts displays left-justified at the top of the display, depending on the current value of the CTI:

If CTI=manual:

If CTI=disabled:

CTI=manual 0=Off #=OK

CTI=disabled 1=Manual #=OK

2.Press the 1 or 0 button to enable or disable the CTI interface respectively, or the # button to leave the current value. The following text displays left-justified at the top of the display:

UDP Port=497xx

New=_

where 497xx is the value of the UDP port for CTI.

3.Enter a valid value between 49714 and 49721, inclusive for the UDP Port for CTI. The following text displays left-justified at the top of the display:

Save new value?

*=no #=yes

Issue 6 February 2007 65

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Contents Series IP Telephone Installation Guide Avaya Inc All Rights Reserved Introduction Local Administrative Options Index 103 Contents Series IP Telephone Installation Guide IP Telephone Model H323 Protocol Supported? About This GuideDocument Organization Installation GuideIntended Audience Change History Filterlist What’s New in This ReleaseTerms Used in This Guide Command Symbolic ConventionsConventions Used in This Guide Typographic ConventionsAvaya Communication Manager Software Documentation Release Online DocumentationRelated Documents Avaya IP Telephone Snmp Security White Paper, Issue Administrator Guide for Avaya Communication ManagerSeries IP Telephone Safety Instructions 30A Switched Hub Set Up Quick Reference, Issue 2, July 2002IP Telephone User Guide Series IP Telephone LAN Administrator Guide4602/4602SW IP Telephone User Guide 4602/4602SW SIP IP Telephone User GuideCustomer Support Introduction Administrator GuideSoftware IP Telephone ModelsRequirements to Verify about the Network Pre-Installation ChecklistMedia Server Avaya IP IP Telephone Release Except20 4600 Series IP Telephone Installation Guide Optional Items for Some IP Telephones Requirements to Verify for Each IP TelephoneAssembling the 4600 Series IP Telephone Powering the 4600 IP TelephoneTelephone Model See Connection Jacks on a 4606/4612/4624 IP Telephone Assembling the 4600 Series IP Telephone 26 4600 Series IP Telephone Installation Guide = optional Facultatif DSS 4624 optionale Opcional 28 4600 Series IP Telephone Installation Guide Assembling the 4600 Series IP Telephone Connection Jacks on a 4630 IP Telephone Connection Jacks on a 4630SW IP Telephone Option a Connection Jacks on a 4630SW IP Telephone Option B Connection Jacks on a 4610SW IP Telephone Option a Connection Jacks on a 4610SW IP Telephone Option B Connection Jacks on a 4690 IP Conference Telephone Dynamic Addressing Process Password= #=OK 802.1X Supplicant AuthenticationEthernet Activation 802.1X ID=ddd #=OK New=Dhcp Processing AuthenticationWaiting for Dhcp s secs # to program Dhcp s secs Vlan ID = nHttp n uri 46xxUPGRADE.SCR n KB receivedTFTP/HTTP Processing Filename KB received Media Server RegistrationSaving to flash 1%, 1 secs Extension=nnnnnn #=OK NEW=Downgrading Avaya IP Telephones H.323 Only Converting Software on Avaya 4600 Series IP Telephones Converting 4602+/4610SW/4620SW/4621SW IP Telephones Displays Enter commandInformation, see Signaling Protocol 802.1X Supplicant Operation Unnamed Registration46 4600 Series IP Telephone Installation Guide Local Administrative Options Entering Data for Administrative Options Speaker button IP Telephone # Backspace AlternativeConference button Headset buttonEntering Data for the 4601 IP Telephone Local Programming Option Code See About Local Administrative ProceduresE a R 802.1X=setting *=change #=OK Set the 802.1X Operational ModeMute 8 0 2 1 9 # Mute 8 0 2 1 x # Save new value? =no #=yesStatic Addressing Installation Pre-Installation Checklist for Static AddressingNew= Phone=nnn.nnn.nnn.nnnNnn.nnn.nnn.nnn Phone= CallSv=nnn.nnn.nnn.nnn802.1Q=off 1=on #=OK 802.1Q=on 0=off #=OK CallSvPort=nnnnn New=Vlan test=ddd New= Vlan ID=dddd New=Save new values? *=no #=yes New values being savedMute 2 4 2 # Mute a G C # Disable/Enable Automatic Gain ControlHandset AGC=on 0=off #=OK Handset AGC=off 1=on #=OK Headset AGC=on 0=off #=OK Headset AGC=off 1=on #=OKMute 2 5 3 7 8 # Mute a L E R T # Visual/Audible Alerting ProcedureAlerting=setting *=change #=OK 60 4600 Series IP Telephone Installation Guide Chaddr=dddddd New= Manually Setting the Dhcp Client Hardware AddressMute 2 4 2 3 3 7 # Mute C H a D D R # Clear Procedure Clear all values? =no #=yes Mute 2 5 3 2 7 # Mute C L E a R #Are you sure? =no #=yes Clearing values= 0=+ #=OK Adjusting the Contrast ControlMute 2 6 6 8 # Mute C O N T # CTI=manual 0=Off #=OK CTI=disabled 1=Manual #=OK Computer-Telephony Integration CTI Enable/DisableMute 2 8 4 # Mute C T I # UDP Port=497xx New=Mute 3 5 3 8 # Mute F K E U# Enabling/Disabling the Fkeu Xmod InterfaceFKEU=on 0=Off #=OK FKEU=off 1=Manual #=OK Save new values? =no #=yesNo new values? #=OK Group IdentifierMute 4 7 6 8 7 Mute G R O U P Group=ddd New=PHY1=status *=change #=OK Interface ControlMute 4 6 8 # Mute I N T # PHY2=status *=change #=OK IR=enabled 0=disable #=OK IR=disabled 1=enable #=OK Log=status *=change #=OK Disable/Enable Event LoggingMute 5 6 4 # Mute L O G # Mute 5 6 4 6 3 3 # Mute L O G O F F # Login Enter Extension Enter Extension and press Enter or OKLogoff Turning Off the Backlight QoS Option SettingMute 6 3 3 # Mute O F F # Mute 7 6 7 # Mute Q O S #L3 signaling=dd New= L2 signaling=d New=L3 audio=dd New= No new values. #=OKReset values? *=no #=yes Reset System ValuesMute 7 3 7 3 8 # Mute R E S E T # Are you sure? *=no #=yesRestart phone? =no #=yes Resetting valuesRestart the Telephone Mute 7 4 4 Mute S I G Signaling Protocol IdentifierSIG=protocol *=change #=OK SSON=ddd New= Site-Specific Option Number SettingMute 7 7 6 6 # Mute S S O N # Mute 8 2 4 # Mute T a G # Setting L2Q Tagging Control 4601 OnlyMute 8 3 7 8 # Mute T E S T # Self-Test ProcedureSelf test failed #=end Self test #=endSelf test passed #=end Error Conditions Troubleshooting GuidelinesDtmf Tones Power InterruptionView settings *=next #=exit View Administrative Option46ccDccc CcccccccccccSupplicant mode Pass-thru modeNnnnnnnnn CccccccccName System Value Format Viewing Parameter ValuesFilename.ext Ccccccc EthernetAaa.bbb.ccc.ddd Error and Status MessagesExtension Hardware Registration Troubleshooting the 4601 IP Telephone Use by Visual Indication/Cause/Resolution Restart the Telephone Reset values? =no #=yesScenarios for the Restart Process Loading 5 secs Replbootv3.app 4084KB Boot File Needs to be UpgradedRestarting InitializingTftp n Http n uri Starting Updating boot codeDhcp 0 secs * to program Saving to flash n%, x secs Appfilename n KB receivedLoading 5 secs App 4035 KB StartingUpdating ClearingSecs Where n is the number of KBs downloaded Appfilename n KB received 102 4600 Series IP Telephone Installation Guide Index 104 4600 Series IP Telephone Installation Guide Visual Alerting What’s New Index 106 4600 Series IP Telephone Installation Guide