Avaya 555-233-128 manual Extension

Page 89

Error and Status Messages

Table 3: Possible Error and Status Messages During Installation of 4600 Series IP Telephones (continued)

Message

Cause/Resolution

 

 

Discovering...

CAUSE: The 46xx telephone is attempting to find a DHCP server.

 

RESOLUTION: If this message appears for more than a few seconds,

 

verify with the LAN Administrator that a DHCP server is appropriately

 

administered on the network. If there is not supposed to be a DHCP

 

server, you must “break into” the Discovering process and use static

 

addressing. See Static Addressing Installation on page 54. To break into

 

the Discovering process, press the # button, and when you see the

 

“100Mbs” or “10Mbs” message, quickly press the * (asterisk) button.

Extension Error

CAUSE: The PBX does not recognize the extension entered.

 

RESOLUTION: Confirm the extension is correct and is correctly

 

administered on the switch. Then try registration again, taking particular

 

care to enter the extension accurately.

 

CAUSE: The PBX detects an extension conflict with an existing set or

Extension in

Use

Softphone.

 

RESOLUTION: You will be told if the telephone using the same

 

extension is on a call or not. Regardless, you can proceed to take over

 

the extension or to login using a different extension. Telephones with

 

large displays, such as the 4610SW or 4625SW, and Release 2.7

 

software provide detailed messages and specially labeled softkeys to

 

guide you through either alternative. If the telephone has a two-line

 

display, or does not support Release 2.7, you can either press the # key

 

twice to take over the extension and log the other telephone off or you

 

can press #, then * to enter a different extension.

Extension/

CAUSE: The extension and password do not match what is

Password Error

administered on the Registration Server.

(SIP only)

RESOLUTION: Enter another extension and/or password.

 

CAUSE: The 4600 Series Telephone was originally installed on one

Failed to set

phone IP

switch with static addressing, and has subsequently been installed on

address

another switch with an active DHCP server assigning dynamic IP

 

Addresses.

 

RESOLUTION: Reset the telephone.

File too large

CAUSE: The telephone does not have sufficient room to store the

Cannot save

downloaded file.

file

RESOLUTION: Verify the proper filename is administered in the TFTP

 

script file, and that the proper application file is located in the appropriate

 

location on the TFTP server.

 

CAUSE: DEFINITY Release 8.4 does not have an H.323 station

Gateway Error

 

extension for this telephone.

 

RESOLUTION: On the station administration screen, ensure the DCP

 

set being aliased for this IP telephone has an H.323 station extension

 

administered, in accordance with switch administration instructions.

 

2 of 5

 

 

Issue 6 February 2007 89

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Contents Series IP Telephone Installation Guide Avaya Inc All Rights Reserved Introduction Local Administrative Options Index 103 Contents Series IP Telephone Installation Guide IP Telephone Model H323 Protocol Supported? About This GuideDocument Organization Installation GuideIntended Audience Change History Filterlist What’s New in This ReleaseTerms Used in This Guide Command Symbolic ConventionsConventions Used in This Guide Typographic ConventionsAvaya Communication Manager Software Documentation Release Online DocumentationRelated Documents Avaya IP Telephone Snmp Security White Paper, Issue Administrator Guide for Avaya Communication ManagerSeries IP Telephone Safety Instructions 30A Switched Hub Set Up Quick Reference, Issue 2, July 2002IP Telephone User Guide Series IP Telephone LAN Administrator Guide4602/4602SW IP Telephone User Guide 4602/4602SW SIP IP Telephone User GuideCustomer Support Introduction Administrator GuideSoftware IP Telephone ModelsRequirements to Verify about the Network Pre-Installation ChecklistMedia Server Avaya IP IP Telephone Release Except20 4600 Series IP Telephone Installation Guide Optional Items for Some IP Telephones Requirements to Verify for Each IP TelephoneAssembling the 4600 Series IP Telephone Powering the 4600 IP TelephoneTelephone Model See Connection Jacks on a 4606/4612/4624 IP Telephone Assembling the 4600 Series IP Telephone 26 4600 Series IP Telephone Installation Guide = optional Facultatif DSS 4624 optionale Opcional 28 4600 Series IP Telephone Installation Guide Assembling the 4600 Series IP Telephone Connection Jacks on a 4630 IP Telephone Connection Jacks on a 4630SW IP Telephone Option a Connection Jacks on a 4630SW IP Telephone Option B Connection Jacks on a 4610SW IP Telephone Option a Connection Jacks on a 4610SW IP Telephone Option B Connection Jacks on a 4690 IP Conference Telephone Dynamic Addressing Process Password= #=OK 802.1X Supplicant AuthenticationEthernet Activation 802.1X ID=ddd #=OK New=Dhcp Processing AuthenticationWaiting for Dhcp s secs # to program Dhcp s secs Vlan ID = nHttp n uri 46xxUPGRADE.SCR n KB receivedTFTP/HTTP Processing Filename KB received Media Server RegistrationSaving to flash 1%, 1 secs Extension=nnnnnn #=OK NEW=Downgrading Avaya IP Telephones H.323 Only Converting Software on Avaya 4600 Series IP Telephones Converting 4602+/4610SW/4620SW/4621SW IP Telephones Displays Enter commandInformation, see Signaling Protocol 802.1X Supplicant Operation Unnamed Registration46 4600 Series IP Telephone Installation Guide Local Administrative Options Entering Data for Administrative Options Speaker button IP Telephone # Backspace AlternativeConference button Headset buttonEntering Data for the 4601 IP Telephone Local Programming Option Code See About Local Administrative ProceduresE a R 802.1X=setting *=change #=OK Set the 802.1X Operational ModeMute 8 0 2 1 9 # Mute 8 0 2 1 x # Save new value? =no #=yesStatic Addressing Installation Pre-Installation Checklist for Static AddressingNew= Phone=nnn.nnn.nnn.nnnNnn.nnn.nnn.nnn Phone= CallSv=nnn.nnn.nnn.nnn802.1Q=off 1=on #=OK 802.1Q=on 0=off #=OK CallSvPort=nnnnn New=Vlan test=ddd New= Vlan ID=dddd New=Save new values? *=no #=yes New values being savedMute 2 4 2 # Mute a G C # Disable/Enable Automatic Gain ControlHandset AGC=on 0=off #=OK Handset AGC=off 1=on #=OK Headset AGC=on 0=off #=OK Headset AGC=off 1=on #=OKMute 2 5 3 7 8 # Mute a L E R T # Visual/Audible Alerting ProcedureAlerting=setting *=change #=OK 60 4600 Series IP Telephone Installation Guide Chaddr=dddddd New= Manually Setting the Dhcp Client Hardware AddressMute 2 4 2 3 3 7 # Mute C H a D D R # Clear Procedure Clear all values? =no #=yes Mute 2 5 3 2 7 # Mute C L E a R #Are you sure? =no #=yes Clearing values= 0=+ #=OK Adjusting the Contrast ControlMute 2 6 6 8 # Mute C O N T # CTI=manual 0=Off #=OK CTI=disabled 1=Manual #=OK Computer-Telephony Integration CTI Enable/DisableMute 2 8 4 # Mute C T I # UDP Port=497xx New=Mute 3 5 3 8 # Mute F K E U# Enabling/Disabling the Fkeu Xmod InterfaceFKEU=on 0=Off #=OK FKEU=off 1=Manual #=OK Save new values? =no #=yesNo new values? #=OK Group IdentifierMute 4 7 6 8 7 Mute G R O U P Group=ddd New=PHY1=status *=change #=OK Interface ControlMute 4 6 8 # Mute I N T # PHY2=status *=change #=OK IR=enabled 0=disable #=OK IR=disabled 1=enable #=OK Log=status *=change #=OK Disable/Enable Event LoggingMute 5 6 4 # Mute L O G # Mute 5 6 4 6 3 3 # Mute L O G O F F # Login Enter Extension Enter Extension and press Enter or OKLogoff Turning Off the Backlight QoS Option SettingMute 6 3 3 # Mute O F F # Mute 7 6 7 # Mute Q O S #L3 signaling=dd New= L2 signaling=d New=L3 audio=dd New= No new values. #=OKReset values? *=no #=yes Reset System ValuesMute 7 3 7 3 8 # Mute R E S E T # Are you sure? *=no #=yesRestart phone? =no #=yes Resetting valuesRestart the Telephone Mute 7 4 4 Mute S I G Signaling Protocol IdentifierSIG=protocol *=change #=OK SSON=ddd New= Site-Specific Option Number SettingMute 7 7 6 6 # Mute S S O N # Mute 8 2 4 # Mute T a G # Setting L2Q Tagging Control 4601 OnlyMute 8 3 7 8 # Mute T E S T # Self-Test ProcedureSelf test failed #=end Self test #=endSelf test passed #=end Error Conditions Troubleshooting GuidelinesDtmf Tones Power InterruptionView settings *=next #=exit View Administrative Option46ccDccc CcccccccccccSupplicant mode Pass-thru modeNnnnnnnnn CccccccccName System Value Format Viewing Parameter ValuesFilename.ext Ccccccc EthernetAaa.bbb.ccc.ddd Error and Status MessagesExtension Hardware Registration Troubleshooting the 4601 IP Telephone Use by Visual Indication/Cause/Resolution Restart the Telephone Reset values? =no #=yesScenarios for the Restart Process Loading 5 secs Replbootv3.app 4084KB Boot File Needs to be UpgradedRestarting InitializingTftp n Http n uri Starting Updating boot codeDhcp 0 secs * to program Saving to flash n%, x secs Appfilename n KB receivedLoading 5 secs App 4035 KB StartingUpdating ClearingSecs Where n is the number of KBs downloaded Appfilename n KB received 102 4600 Series IP Telephone Installation Guide Index 104 4600 Series IP Telephone Installation Guide Visual Alerting What’s New Index 106 4600 Series IP Telephone Installation Guide
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