Avaya 555-233-128 manual Registration

Page 91

Error and Status Messages

Table 3: Possible Error and Status Messages During Installation of 4600 Series IP Telephones (continued)

Message

Cause/Resolution

 

 

No proxy found

CAUSE: There is a problem with the SIP registration server and proxy

(SIP only)

server list.

 

RESOLUTION: Review the server administration to ensure that the

 

correct addresses are specified. Verify the proper operation of the

 

registration server(s) and the intervening network.

 

CAUSE: The telephone has registered with the call server, but network

No Socket

 

problems have prevented the telephone from opening a TCP socket.

 

Note: This message only occurs on older software versions; telephones

 

with newer software automatically reset.

 

RESOLUTION: Press the # button to have the telephone reset, and

 

contact the System Administrator to report the network problem.

Password Error

CAUSE: The PBX does not recognize the password entered.

 

RESOLUTION: Confirm the password is correct, then try registration

 

again, taking particular care to enter the password accurately.

 

CAUSE: It is normal for this message to appear for a short time period.

Registering...

(SIP only)

RESOLUTION: If this message appears for an extended period of time,

 

the telephone is unable to register. Verify the proper operation of the

 

registration server(s) and the intervening network.

Registration

CAUSE: The registration process failed.

Failed

RESOLUTION: Verify the proper administration and operation of the

(SIP only)

registration server(s) and the intervening network.

 

CAUSE: Most likely, the number of IP endpoints on the PBX is already

System busy

 

at maximum, Less likely, network resource is unavailable.

 

RESOLUTION: The telephone was attempting to access a network

 

resource (DHCP server, TFTP server, HTTP server, or the PBX) and

 

was not successful. Check the resource being called upon for its

 

availability. If the resource appears operational and properly linked to

 

the network, verify that addressing is accurate and that a communication

 

path exists in both directions between the telephone and the resource.

System Error

CAUSE: The PBX has an unspecified problem.

 

RESOLUTION: Consult your Avaya Media Server administration and

 

troubleshooting documentation.

 

CAUSE: Protocol timeout error.

Timeout Error

 

RESOLUTION: Reenter the correct extension and password. If the

 

condition persists, contact the System Administrator.

Unauthorized

CAUSE: The registration server does not recognize the extension and

(SIP only)

password.

 

RESOLUTION: Reenter the extension and password. If the condition

 

persists, contact the System Administrator for assistance.

 

 

 

4 of 5

 

 

Issue 6 February 2007 91

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Contents Series IP Telephone Installation Guide Avaya Inc All Rights Reserved Introduction Local Administrative Options Index 103 Contents Series IP Telephone Installation Guide IP Telephone Model H323 Protocol Supported? About This GuideIntended Audience Installation GuideDocument Organization Change History Filterlist What’s New in This ReleaseTerms Used in This Guide Typographic Conventions Symbolic ConventionsCommand Conventions Used in This GuideRelated Documents Online DocumentationAvaya Communication Manager Software Documentation Release 30A Switched Hub Set Up Quick Reference, Issue 2, July 2002 Administrator Guide for Avaya Communication ManagerAvaya IP Telephone Snmp Security White Paper, Issue Series IP Telephone Safety Instructions4602/4602SW SIP IP Telephone User Guide Series IP Telephone LAN Administrator GuideIP Telephone User Guide 4602/4602SW IP Telephone User GuideCustomer Support Introduction Administrator GuideSoftware IP Telephone ModelsExcept Pre-Installation ChecklistRequirements to Verify about the Network Media Server Avaya IP IP Telephone Release20 4600 Series IP Telephone Installation Guide Optional Items for Some IP Telephones Requirements to Verify for Each IP TelephoneAssembling the 4600 Series IP Telephone Powering the 4600 IP TelephoneTelephone Model See Connection Jacks on a 4606/4612/4624 IP Telephone Assembling the 4600 Series IP Telephone 26 4600 Series IP Telephone Installation Guide = optional Facultatif DSS 4624 optionale Opcional 28 4600 Series IP Telephone Installation Guide Assembling the 4600 Series IP Telephone Connection Jacks on a 4630 IP Telephone Connection Jacks on a 4630SW IP Telephone Option a Connection Jacks on a 4630SW IP Telephone Option B Connection Jacks on a 4610SW IP Telephone Option a Connection Jacks on a 4610SW IP Telephone Option B Connection Jacks on a 4690 IP Conference Telephone Dynamic Addressing Process 802.1X ID=ddd #=OK New= 802.1X Supplicant AuthenticationPassword= #=OK Ethernet ActivationDhcp s secs # to program Dhcp s secs Vlan ID = n AuthenticationDhcp Processing Waiting forTFTP/HTTP Processing 46xxUPGRADE.SCR n KB receivedHttp n uri Extension=nnnnnn #=OK NEW= Media Server RegistrationFilename KB received Saving to flash 1%, 1 secsDowngrading Avaya IP Telephones H.323 Only Converting Software on Avaya 4600 Series IP Telephones Converting 4602+/4610SW/4620SW/4621SW IP Telephones Displays Enter commandInformation, see Signaling Protocol 802.1X Supplicant Operation Unnamed Registration46 4600 Series IP Telephone Installation Guide Local Administrative Options Entering Data for Administrative Options Headset button IP Telephone # Backspace AlternativeSpeaker button Conference buttonEntering Data for the 4601 IP Telephone Local Programming Option Code See About Local Administrative ProceduresE a R Save new value? =no #=yes Set the 802.1X Operational Mode802.1X=setting *=change #=OK Mute 8 0 2 1 9 # Mute 8 0 2 1 x #Static Addressing Installation Pre-Installation Checklist for Static AddressingCallSv=nnn.nnn.nnn.nnn Phone=nnn.nnn.nnn.nnnNew= Nnn.nnn.nnn.nnn Phone=802.1Q=off 1=on #=OK 802.1Q=on 0=off #=OK CallSvPort=nnnnn New=New values being saved Vlan ID=dddd New=Vlan test=ddd New= Save new values? *=no #=yesHeadset AGC=on 0=off #=OK Headset AGC=off 1=on #=OK Disable/Enable Automatic Gain ControlMute 2 4 2 # Mute a G C # Handset AGC=on 0=off #=OK Handset AGC=off 1=on #=OKAlerting=setting *=change #=OK Visual/Audible Alerting ProcedureMute 2 5 3 7 8 # Mute a L E R T # 60 4600 Series IP Telephone Installation Guide Mute 2 4 2 3 3 7 # Mute C H a D D R # Manually Setting the Dhcp Client Hardware AddressChaddr=dddddd New= Clear Procedure Clearing values Mute 2 5 3 2 7 # Mute C L E a R #Clear all values? =no #=yes Are you sure? =no #=yesMute 2 6 6 8 # Mute C O N T # Adjusting the Contrast Control= 0=+ #=OK UDP Port=497xx New= Computer-Telephony Integration CTI Enable/DisableCTI=manual 0=Off #=OK CTI=disabled 1=Manual #=OK Mute 2 8 4 # Mute C T I #Save new values? =no #=yes Enabling/Disabling the Fkeu Xmod InterfaceMute 3 5 3 8 # Mute F K E U# FKEU=on 0=Off #=OK FKEU=off 1=Manual #=OKGroup=ddd New= Group IdentifierNo new values? #=OK Mute 4 7 6 8 7 Mute G R O U PMute 4 6 8 # Mute I N T # Interface ControlPHY1=status *=change #=OK PHY2=status *=change #=OK IR=enabled 0=disable #=OK IR=disabled 1=enable #=OK Mute 5 6 4 # Mute L O G # Disable/Enable Event LoggingLog=status *=change #=OK Logoff Login Enter Extension Enter Extension and press Enter or OKMute 5 6 4 6 3 3 # Mute L O G O F F # Mute 7 6 7 # Mute Q O S # QoS Option SettingTurning Off the Backlight Mute 6 3 3 # Mute O F F #No new values. #=OK L2 signaling=d New=L3 signaling=dd New= L3 audio=dd New=Are you sure? *=no #=yes Reset System ValuesReset values? *=no #=yes Mute 7 3 7 3 8 # Mute R E S E T #Restart the Telephone Resetting valuesRestart phone? =no #=yes Mute 7 4 4 Mute S I G Signaling Protocol IdentifierSIG=protocol *=change #=OK Mute 7 7 6 6 # Mute S S O N # Site-Specific Option Number SettingSSON=ddd New= Mute 8 2 4 # Mute T a G # Setting L2Q Tagging Control 4601 OnlyMute 8 3 7 8 # Mute T E S T # Self-Test ProcedureSelf test passed #=end Self test #=endSelf test failed #=end Error Conditions Troubleshooting GuidelinesDtmf Tones Power InterruptionCccccccccccc View Administrative OptionView settings *=next #=exit 46ccDcccCcccccccc Pass-thru modeSupplicant mode NnnnnnnnnCcccccc Ethernet Viewing Parameter ValuesName System Value Format Filename.extAaa.bbb.ccc.ddd Error and Status MessagesExtension Hardware Registration Troubleshooting the 4601 IP Telephone Use by Visual Indication/Cause/Resolution Scenarios for the Restart Process Reset values? =no #=yesRestart the Telephone Initializing Boot File Needs to be UpgradedLoading 5 secs Replbootv3.app 4084KB RestartingDhcp 0 secs * to program Starting Updating boot codeTftp n Http n uri Starting Appfilename n KB receivedSaving to flash n%, x secs Loading 5 secs App 4035 KBSecs ClearingUpdating Where n is the number of KBs downloaded Appfilename n KB received 102 4600 Series IP Telephone Installation Guide Index 104 4600 Series IP Telephone Installation Guide Visual Alerting What’s New Index 106 4600 Series IP Telephone Installation Guide
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