Avaya 555-233-128 manual Hardware

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Troubleshooting Guidelines

Table 3: Possible Error and Status Messages During Installation of 4600 Series IP Telephones (continued)

Message	Cause/Resolution

Hardware	CAUSE: Hardware failure prevented downloading of application file.
failure	RESOLUTION: Replace telephone.
	CAUSE: This release of DEFINITY does not support the current version
Incompatible
	of the IP telephone.
	RESOLUTION: Upgrade to the current version of Avaya
	Communication Manager software.
IP address in	CAUSE: The telephone has detected an IP Address conflict.
use by another	RESOLUTION: Verify administration to identify duplicate IP
	Address(es).
	CAUSE: Unnamed registration attempted but unnamed registration
IP Address
Error	(UNR) is not enabled on Avaya Communication Manager for IP
	Telephones.
	RESOLUTION: Change CM settings to enable.
NAPT Error	CAUSE: A device between the telephone and the call server is invoking
	Network Address Port Translation, which the 4600 Series IP Telephones
	do not support.
	RESOLUTION: Contact the System Administrator to remove or
	re-administer the device.
	CAUSE: The system parameter MCIPADD does not contain at least one
No Call Server
Address -	non-zero IP Address or DNS Name, causing the telephone to reset.
Resetting	RESOLUTION: Add the IP Address(es) using static addressing (manual
	telephone setting), updating the settings file, or normally through DHCP
	administration.
No Ethernet	CAUSE: When first plugged in, the IP telephone is unable to
	communicate with the Ethernet.
	RESOLUTION: Verify the connection to the Ethernet jack, verify the jack
	is Category 5, verify power is applied on the LAN to that jack, etc. Note
	that if the telephone is attached to a 30A switched hub, upon loss of
	Ethernet connectivity the usual No Ethernet message is not
	displayed.
	CAUSE: The TFTP server IP Address in the IP telephone’s memory is
No file server
address	all zeroes.
	RESOLUTION: Depending on the specific requirements of your
	network, this may not be an error. If appropriate, either administer the
	DHCP server with the proper address of the TFTP server, or administer
	the telephone locally using the ADDR option. The ADDR option is
	explained in Chapter 3: Local Administrative Options.
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Contents Series IP Telephone Installation Guide Avaya Inc All Rights Reserved Introduction Local Administrative Options Index 103 Contents Series IP Telephone Installation Guide About This Guide IP Telephone Model H323 Protocol Supported?Installation Guide Intended AudienceDocument Organization Change History What’s New in This Release FilterlistTerms Used in This Guide Conventions Used in This Guide Symbolic ConventionsCommand Typographic ConventionsOnline Documentation Related DocumentsAvaya Communication Manager Software Documentation Release Series IP Telephone Safety Instructions Administrator Guide for Avaya Communication ManagerAvaya IP Telephone Snmp Security White Paper, Issue 30A Switched Hub Set Up Quick Reference, Issue 2, July 20024602/4602SW IP Telephone User Guide Series IP Telephone LAN Administrator GuideIP Telephone User Guide 4602/4602SW SIP IP Telephone User GuideCustomer Support Administrator Guide IntroductionIP Telephone Models SoftwareMedia Server Avaya IP IP Telephone Release Pre-Installation ChecklistRequirements to Verify about the Network Except20 4600 Series IP Telephone Installation Guide Requirements to Verify for Each IP Telephone Optional Items for Some IP TelephonesPowering the 4600 IP Telephone Assembling the 4600 Series IP TelephoneTelephone Model See Connection Jacks on a 4606/4612/4624 IP Telephone Assembling the 4600 Series IP Telephone 26 4600 Series IP Telephone Installation Guide = optional Facultatif DSS 4624 optionale Opcional 28 4600 Series IP Telephone Installation Guide Assembling the 4600 Series IP Telephone Connection Jacks on a 4630 IP Telephone Connection Jacks on a 4630SW IP Telephone Option a Connection Jacks on a 4630SW IP Telephone Option B Connection Jacks on a 4610SW IP Telephone Option a Connection Jacks on a 4610SW IP Telephone Option B Connection Jacks on a 4690 IP Conference Telephone Dynamic Addressing Process Ethernet Activation 802.1X Supplicant AuthenticationPassword= #=OK 802.1X ID=ddd #=OK New=Waiting for AuthenticationDhcp Processing Dhcp s secs # to program Dhcp s secs Vlan ID = n46xxUPGRADE.SCR n KB received TFTP/HTTP ProcessingHttp n uri Saving to flash 1%, 1 secs Media Server RegistrationFilename KB received Extension=nnnnnn #=OK NEW=Downgrading Avaya IP Telephones H.323 Only Converting Software on Avaya 4600 Series IP Telephones Displays Enter command Converting 4602+/4610SW/4620SW/4621SW IP TelephonesInformation, see Signaling Protocol Unnamed Registration 802.1X Supplicant Operation46 4600 Series IP Telephone Installation Guide Local Administrative Options Entering Data for Administrative Options Conference button IP Telephone # Backspace AlternativeSpeaker button Headset buttonEntering Data for the 4601 IP Telephone About Local Administrative Procedures Local Programming Option Code SeeE a R Mute 8 0 2 1 9 # Mute 8 0 2 1 x # Set the 802.1X Operational Mode802.1X=setting *=change #=OK Save new value? =no #=yesPre-Installation Checklist for Static Addressing Static Addressing InstallationNnn.nnn.nnn.nnn Phone= Phone=nnn.nnn.nnn.nnnNew= CallSv=nnn.nnn.nnn.nnnCallSvPort=nnnnn New= 802.1Q=off 1=on #=OK 802.1Q=on 0=off #=OKSave new values? *=no #=yes Vlan ID=dddd New=Vlan test=ddd New= New values being savedHandset AGC=on 0=off #=OK Handset AGC=off 1=on #=OK Disable/Enable Automatic Gain ControlMute 2 4 2 # Mute a G C # Headset AGC=on 0=off #=OK Headset AGC=off 1=on #=OKVisual/Audible Alerting Procedure Alerting=setting *=change #=OKMute 2 5 3 7 8 # Mute a L E R T # 60 4600 Series IP Telephone Installation Guide Manually Setting the Dhcp Client Hardware Address Mute 2 4 2 3 3 7 # Mute C H a D D R #Chaddr=dddddd New= Clear Procedure Are you sure? =no #=yes Mute 2 5 3 2 7 # Mute C L E a R #Clear all values? =no #=yes Clearing valuesAdjusting the Contrast Control Mute 2 6 6 8 # Mute C O N T #= 0=+ #=OK Mute 2 8 4 # Mute C T I # Computer-Telephony Integration CTI Enable/DisableCTI=manual 0=Off #=OK CTI=disabled 1=Manual #=OK UDP Port=497xx New=FKEU=on 0=Off #=OK FKEU=off 1=Manual #=OK Enabling/Disabling the Fkeu Xmod InterfaceMute 3 5 3 8 # Mute F K E U# Save new values? =no #=yesMute 4 7 6 8 7 Mute G R O U P Group IdentifierNo new values? #=OK Group=ddd New=Interface Control Mute 4 6 8 # Mute I N T #PHY1=status *=change #=OK PHY2=status *=change #=OK IR=enabled 0=disable #=OK IR=disabled 1=enable #=OK Disable/Enable Event Logging Mute 5 6 4 # Mute L O G #Log=status *=change #=OK Login Enter Extension Enter Extension and press Enter or OK LogoffMute 5 6 4 6 3 3 # Mute L O G O F F # Mute 6 3 3 # Mute O F F # QoS Option SettingTurning Off the Backlight Mute 7 6 7 # Mute Q O S #L3 audio=dd New= L2 signaling=d New=L3 signaling=dd New= No new values. #=OKMute 7 3 7 3 8 # Mute R E S E T # Reset System ValuesReset values? *=no #=yes Are you sure? *=no #=yesResetting values Restart the TelephoneRestart phone? =no #=yes Signaling Protocol Identifier Mute 7 4 4 Mute S I GSIG=protocol *=change #=OK Site-Specific Option Number Setting Mute 7 7 6 6 # Mute S S O N #SSON=ddd New= Setting L2Q Tagging Control 4601 Only Mute 8 2 4 # Mute T a G #Self-Test Procedure Mute 8 3 7 8 # Mute T E S T #Self test #=end Self test passed #=endSelf test failed #=end Troubleshooting Guidelines Error ConditionsPower Interruption Dtmf Tones46ccDccc View Administrative OptionView settings *=next #=exit CcccccccccccNnnnnnnnn Pass-thru modeSupplicant mode CccccccccFilename.ext Viewing Parameter ValuesName System Value Format Ccccccc EthernetError and Status Messages Aaa.bbb.ccc.dddExtension Hardware Registration Troubleshooting the 4601 IP Telephone Use by Visual Indication/Cause/Resolution Reset values? =no #=yes Scenarios for the Restart ProcessRestart the Telephone Restarting Boot File Needs to be UpgradedLoading 5 secs Replbootv3.app 4084KB InitializingStarting Updating boot code Dhcp 0 secs * to programTftp n Http n uri Loading 5 secs App 4035 KB Appfilename n KB receivedSaving to flash n%, x secs StartingClearing SecsUpdating Where n is the number of KBs downloaded Appfilename n KB received 102 4600 Series IP Telephone Installation Guide Index 104 4600 Series IP Telephone Installation Guide Visual Alerting What’s New Index 106 4600 Series IP Telephone Installation Guide