Avaya 555-233-128 manual Troubleshooting the 4601 IP Telephone

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Troubleshooting Guidelines

Table 3: Possible Error and Status Messages During Installation of 4600 Series IP Telephones (continued)

MessageCause/Resolution

Undefined Error CAUSE: The PBX has rejected registration for an unspecified reason. RESOLUTION: Consult your Avaya Media Server administration and troubleshooting documentation.

Resource Error CAUSE: The PBX rejects the registration request.

RESOLUTION: Verify administration to ensure the telephone’s proper IP Address, extension, and password are being used.

Wrong Set Type CAUSE: The PBX does not recognize the set type.

RESOLUTION: Ensure the PBX is properly administered to expect the appropriate telephone for the IP Address and extension.

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Troubleshooting the 4601 IP Telephone

Because the 4601 IP Telephone lacks a display, it uses its LEDs to indicate status and error situations. In Table 4, the Messages shown in the first column correspond to the equivalent conditions described in Table 3. Rather than displaying messages, the 4601 turns its LEDs on and off to indicate status or an error condition. LED indication is described in the second column of this table. In addition, not all conditions result in unique LED indications.

Table 4: Possible Error and Status Messages During Installation of the 4601 IP Telephone

Message	Visual Indication/Cause/Resolution

Extension VISUAL INDICATION: Message Waiting indicators at top of telephone

Error and the left middle of the faceplate display a broken flutter for a total of 5 cycles (with one cycle being alternating 50 milliseconds on, 50 milliseconds off for 500 milliseconds followed by 500 milliseconds off). CAUSE: The PBX does not recognize the extension entered or cannot find a valid gatekeeper.

RESOLUTION: Confirm the extension is correct and is correctly administered on the switch. Then try registration again, taking particular care to enter the extension accurately.

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Contents Series IP Telephone Installation Guide Avaya Inc All Rights Reserved Introduction Local Administrative Options Index 103 Contents Series IP Telephone Installation Guide About This Guide IP Telephone Model H323 Protocol Supported?Document Organization Installation GuideIntended Audience Change History What’s New in This Release FilterlistTerms Used in This Guide Symbolic Conventions CommandConventions Used in This Guide Typographic ConventionsAvaya Communication Manager Software Documentation Release Online DocumentationRelated Documents Administrator Guide for Avaya Communication Manager Avaya IP Telephone Snmp Security White Paper, IssueSeries IP Telephone Safety Instructions 30A Switched Hub Set Up Quick Reference, Issue 2, July 2002Series IP Telephone LAN Administrator Guide IP Telephone User Guide4602/4602SW IP Telephone User Guide 4602/4602SW SIP IP Telephone User GuideCustomer Support Administrator Guide IntroductionIP Telephone Models SoftwarePre-Installation Checklist Requirements to Verify about the NetworkMedia Server Avaya IP IP Telephone Release Except20 4600 Series IP Telephone Installation Guide Requirements to Verify for Each IP Telephone Optional Items for Some IP TelephonesPowering the 4600 IP Telephone Assembling the 4600 Series IP TelephoneTelephone Model See Connection Jacks on a 4606/4612/4624 IP Telephone Assembling the 4600 Series IP Telephone 26 4600 Series IP Telephone Installation Guide = optional Facultatif DSS 4624 optionale Opcional 28 4600 Series IP Telephone Installation Guide Assembling the 4600 Series IP Telephone Connection Jacks on a 4630 IP Telephone Connection Jacks on a 4630SW IP Telephone Option a Connection Jacks on a 4630SW IP Telephone Option B Connection Jacks on a 4610SW IP Telephone Option a Connection Jacks on a 4610SW IP Telephone Option B Connection Jacks on a 4690 IP Conference Telephone Dynamic Addressing Process 802.1X Supplicant Authentication Password= #=OKEthernet Activation 802.1X ID=ddd #=OK New=Authentication Dhcp ProcessingWaiting for Dhcp s secs # to program Dhcp s secs Vlan ID = nHttp n uri 46xxUPGRADE.SCR n KB receivedTFTP/HTTP Processing Media Server Registration Filename KB receivedSaving to flash 1%, 1 secs Extension=nnnnnn #=OK NEW=Downgrading Avaya IP Telephones H.323 Only Converting Software on Avaya 4600 Series IP Telephones Displays Enter command Converting 4602+/4610SW/4620SW/4621SW IP TelephonesInformation, see Signaling Protocol Unnamed Registration 802.1X Supplicant Operation46 4600 Series IP Telephone Installation Guide Local Administrative Options Entering Data for Administrative Options IP Telephone # Backspace Alternative Speaker buttonConference button Headset buttonEntering Data for the 4601 IP Telephone About Local Administrative Procedures Local Programming Option Code SeeE a R Set the 802.1X Operational Mode 802.1X=setting *=change #=OKMute 8 0 2 1 9 # Mute 8 0 2 1 x # Save new value? =no #=yesPre-Installation Checklist for Static Addressing Static Addressing InstallationPhone=nnn.nnn.nnn.nnn New=Nnn.nnn.nnn.nnn Phone= CallSv=nnn.nnn.nnn.nnnCallSvPort=nnnnn New= 802.1Q=off 1=on #=OK 802.1Q=on 0=off #=OKVlan ID=dddd New= Vlan test=ddd New=Save new values? *=no #=yes New values being savedDisable/Enable Automatic Gain Control Mute 2 4 2 # Mute a G C #Handset AGC=on 0=off #=OK Handset AGC=off 1=on #=OK Headset AGC=on 0=off #=OK Headset AGC=off 1=on #=OKMute 2 5 3 7 8 # Mute a L E R T # Visual/Audible Alerting ProcedureAlerting=setting *=change #=OK 60 4600 Series IP Telephone Installation Guide Chaddr=dddddd New= Manually Setting the Dhcp Client Hardware AddressMute 2 4 2 3 3 7 # Mute C H a D D R # Clear Procedure Mute 2 5 3 2 7 # Mute C L E a R # Clear all values? =no #=yesAre you sure? =no #=yes Clearing values= 0=+ #=OK Adjusting the Contrast ControlMute 2 6 6 8 # Mute C O N T # Computer-Telephony Integration CTI Enable/Disable CTI=manual 0=Off #=OK CTI=disabled 1=Manual #=OKMute 2 8 4 # Mute C T I # UDP Port=497xx New=Enabling/Disabling the Fkeu Xmod Interface Mute 3 5 3 8 # Mute F K E U#FKEU=on 0=Off #=OK FKEU=off 1=Manual #=OK Save new values? =no #=yesGroup Identifier No new values? #=OKMute 4 7 6 8 7 Mute G R O U P Group=ddd New=PHY1=status *=change #=OK Interface ControlMute 4 6 8 # Mute I N T # PHY2=status *=change #=OK IR=enabled 0=disable #=OK IR=disabled 1=enable #=OK Log=status *=change #=OK Disable/Enable Event LoggingMute 5 6 4 # Mute L O G # Mute 5 6 4 6 3 3 # Mute L O G O F F # Login Enter Extension Enter Extension and press Enter or OKLogoff QoS Option Setting Turning Off the BacklightMute 6 3 3 # Mute O F F # Mute 7 6 7 # Mute Q O S #L2 signaling=d New= L3 signaling=dd New=L3 audio=dd New= No new values. #=OKReset System Values Reset values? *=no #=yesMute 7 3 7 3 8 # Mute R E S E T # Are you sure? *=no #=yesRestart phone? =no #=yes Resetting valuesRestart the Telephone Signaling Protocol Identifier Mute 7 4 4 Mute S I GSIG=protocol *=change #=OK SSON=ddd New= Site-Specific Option Number SettingMute 7 7 6 6 # Mute S S O N # Setting L2Q Tagging Control 4601 Only Mute 8 2 4 # Mute T a G #Self-Test Procedure Mute 8 3 7 8 # Mute T E S T #Self test failed #=end Self test #=endSelf test passed #=end Troubleshooting Guidelines Error ConditionsPower Interruption Dtmf TonesView Administrative Option View settings *=next #=exit46ccDccc CcccccccccccPass-thru mode Supplicant modeNnnnnnnnn CccccccccViewing Parameter Values Name System Value FormatFilename.ext Ccccccc EthernetError and Status Messages Aaa.bbb.ccc.dddExtension Hardware Registration Troubleshooting the 4601 IP Telephone Use by Visual Indication/Cause/Resolution Restart the Telephone Reset values? =no #=yesScenarios for the Restart Process Boot File Needs to be Upgraded Loading 5 secs Replbootv3.app 4084KBRestarting InitializingTftp n Http n uri Starting Updating boot codeDhcp 0 secs * to program Appfilename n KB received Saving to flash n%, x secsLoading 5 secs App 4035 KB StartingUpdating ClearingSecs Where n is the number of KBs downloaded Appfilename n KB received 102 4600 Series IP Telephone Installation Guide Index 104 4600 Series IP Telephone Installation Guide Visual Alerting What’s New Index 106 4600 Series IP Telephone Installation Guide