Avaya 555-233-128 manual Dtmf Tones, Power Interruption

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Troubleshooting Guidelines

2.If you are using static addressing:

●Use the View command to find the names of the files being used and verify that these filenames match those on the TFTP or HTTP server. See The View Administrative Option on page 85 for more information. Check the Avaya Web site to verify whether the correct files are being used.

●Use the ADDR option to verify IP Addresses. See Static Addressing Installation on page 54 for information.

●Use the QoS option to verify QoS parameters. See Chapter 3: Local Administrative Options.

3.If the 4600 Series IP Telephone is not communicating with the system (DHCP, TFTP, HTTP or Avaya Media Server), make a note of the last message displayed. Consult the system administrator.

4.If you expect the telephone to be IEEE-powered, verify with the LAN administrator that IEEE power is indeed supported on the LAN.

Note:

Because the 4601and 4601+ IP Telephones do not have a display, they are limited in their ability to provide visual feedback and error messages. See Troubleshooting the 4601 IP Telephone later in this chapter for more information.

DTMF Tones

H.323 telephones do not send DTMF tones to non-H.323 telephones. The failure to hear DTMF tones sent by a far-end 4600 Series IP Telephone does not require any action on the user’s part. The TN2302AP board does not pass in-band DTMF tones.

Power Interruption

If power to a 4600 Series IP Telephone is interrupted while the telephone is saving the application file, the TFTP application can stop responding. If this occurs, restart the TFTP server.

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Contents Series IP Telephone Installation Guide Avaya Inc All Rights Reserved Introduction Local Administrative Options Index 103 Contents Series IP Telephone Installation Guide About This Guide IP Telephone Model H323 Protocol Supported?Installation Guide Intended AudienceDocument Organization Change History What’s New in This Release FilterlistTerms Used in This Guide Symbolic Conventions CommandConventions Used in This Guide Typographic ConventionsOnline Documentation Related DocumentsAvaya Communication Manager Software Documentation Release Administrator Guide for Avaya Communication Manager Avaya IP Telephone Snmp Security White Paper, IssueSeries IP Telephone Safety Instructions 30A Switched Hub Set Up Quick Reference, Issue 2, July 2002Series IP Telephone LAN Administrator Guide IP Telephone User Guide4602/4602SW IP Telephone User Guide 4602/4602SW SIP IP Telephone User GuideCustomer Support Administrator Guide IntroductionIP Telephone Models SoftwarePre-Installation Checklist Requirements to Verify about the NetworkMedia Server Avaya IP IP Telephone Release Except20 4600 Series IP Telephone Installation Guide Requirements to Verify for Each IP Telephone Optional Items for Some IP TelephonesPowering the 4600 IP Telephone Assembling the 4600 Series IP TelephoneTelephone Model See Connection Jacks on a 4606/4612/4624 IP Telephone Assembling the 4600 Series IP Telephone 26 4600 Series IP Telephone Installation Guide = optional Facultatif DSS 4624 optionale Opcional 28 4600 Series IP Telephone Installation Guide Assembling the 4600 Series IP Telephone Connection Jacks on a 4630 IP Telephone Connection Jacks on a 4630SW IP Telephone Option a Connection Jacks on a 4630SW IP Telephone Option B Connection Jacks on a 4610SW IP Telephone Option a Connection Jacks on a 4610SW IP Telephone Option B Connection Jacks on a 4690 IP Conference Telephone Dynamic Addressing Process 802.1X Supplicant Authentication Password= #=OKEthernet Activation 802.1X ID=ddd #=OK New=Authentication Dhcp ProcessingWaiting for Dhcp s secs # to program Dhcp s secs Vlan ID = n46xxUPGRADE.SCR n KB received TFTP/HTTP ProcessingHttp n uri Media Server Registration Filename KB receivedSaving to flash 1%, 1 secs Extension=nnnnnn #=OK NEW=Downgrading Avaya IP Telephones H.323 Only Converting Software on Avaya 4600 Series IP Telephones Displays Enter command Converting 4602+/4610SW/4620SW/4621SW IP TelephonesInformation, see Signaling Protocol Unnamed Registration 802.1X Supplicant Operation46 4600 Series IP Telephone Installation Guide Local Administrative Options Entering Data for Administrative Options IP Telephone # Backspace Alternative Speaker buttonConference button Headset buttonEntering Data for the 4601 IP Telephone About Local Administrative Procedures Local Programming Option Code SeeE a R Set the 802.1X Operational Mode 802.1X=setting *=change #=OKMute 8 0 2 1 9 # Mute 8 0 2 1 x # Save new value? =no #=yesPre-Installation Checklist for Static Addressing Static Addressing InstallationPhone=nnn.nnn.nnn.nnn New=Nnn.nnn.nnn.nnn Phone= CallSv=nnn.nnn.nnn.nnnCallSvPort=nnnnn New= 802.1Q=off 1=on #=OK 802.1Q=on 0=off #=OKVlan ID=dddd New= Vlan test=ddd New=Save new values? *=no #=yes New values being savedDisable/Enable Automatic Gain Control Mute 2 4 2 # Mute a G C #Handset AGC=on 0=off #=OK Handset AGC=off 1=on #=OK Headset AGC=on 0=off #=OK Headset AGC=off 1=on #=OKVisual/Audible Alerting Procedure Alerting=setting *=change #=OKMute 2 5 3 7 8 # Mute a L E R T # 60 4600 Series IP Telephone Installation Guide Manually Setting the Dhcp Client Hardware Address Mute 2 4 2 3 3 7 # Mute C H a D D R #Chaddr=dddddd New= Clear Procedure Mute 2 5 3 2 7 # Mute C L E a R # Clear all values? =no #=yesAre you sure? =no #=yes Clearing valuesAdjusting the Contrast Control Mute 2 6 6 8 # Mute C O N T #= 0=+ #=OK Computer-Telephony Integration CTI Enable/Disable CTI=manual 0=Off #=OK CTI=disabled 1=Manual #=OKMute 2 8 4 # Mute C T I # UDP Port=497xx New=Enabling/Disabling the Fkeu Xmod Interface Mute 3 5 3 8 # Mute F K E U#FKEU=on 0=Off #=OK FKEU=off 1=Manual #=OK Save new values? =no #=yesGroup Identifier No new values? #=OKMute 4 7 6 8 7 Mute G R O U P Group=ddd New=Interface Control Mute 4 6 8 # Mute I N T #PHY1=status *=change #=OK PHY2=status *=change #=OK IR=enabled 0=disable #=OK IR=disabled 1=enable #=OK Disable/Enable Event Logging Mute 5 6 4 # Mute L O G #Log=status *=change #=OK Login Enter Extension Enter Extension and press Enter or OK LogoffMute 5 6 4 6 3 3 # Mute L O G O F F # QoS Option Setting Turning Off the BacklightMute 6 3 3 # Mute O F F # Mute 7 6 7 # Mute Q O S #L2 signaling=d New= L3 signaling=dd New=L3 audio=dd New= No new values. #=OKReset System Values Reset values? *=no #=yesMute 7 3 7 3 8 # Mute R E S E T # Are you sure? *=no #=yesResetting values Restart the TelephoneRestart phone? =no #=yes Signaling Protocol Identifier Mute 7 4 4 Mute S I GSIG=protocol *=change #=OK Site-Specific Option Number Setting Mute 7 7 6 6 # Mute S S O N #SSON=ddd New= Setting L2Q Tagging Control 4601 Only Mute 8 2 4 # Mute T a G #Self-Test Procedure Mute 8 3 7 8 # Mute T E S T #Self test #=end Self test passed #=endSelf test failed #=end Troubleshooting Guidelines Error ConditionsPower Interruption Dtmf TonesView Administrative Option View settings *=next #=exit46ccDccc CcccccccccccPass-thru mode Supplicant modeNnnnnnnnn CccccccccViewing Parameter Values Name System Value FormatFilename.ext Ccccccc EthernetError and Status Messages Aaa.bbb.ccc.dddExtension Hardware Registration Troubleshooting the 4601 IP Telephone Use by Visual Indication/Cause/Resolution Reset values? =no #=yes Scenarios for the Restart ProcessRestart the Telephone Boot File Needs to be Upgraded Loading 5 secs Replbootv3.app 4084KBRestarting InitializingStarting Updating boot code Dhcp 0 secs * to programTftp n Http n uri Appfilename n KB received Saving to flash n%, x secsLoading 5 secs App 4035 KB StartingClearing SecsUpdating Where n is the number of KBs downloaded Appfilename n KB received 102 4600 Series IP Telephone Installation Guide Index 104 4600 Series IP Telephone Installation Guide Visual Alerting What’s New Index 106 4600 Series IP Telephone Installation Guide