Avaya 1616-I manual Shared line appearances, Answering a call on a shared line appearance

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Chapter 8: Shared line appearances

If your call processing system is an Avaya Distributed Office system and depending on how it is configured, your phone may show shared line appearances on the display screen in addition to your own lines. A shared line appearance is a line that is shared among multiple users. You can answer a call, join a call in progress, and make an outgoing call on a shared line appearance. The procedures to answer, join, and make a call on a shared line appearance are similar as those for a bridged appearance. But instead of using another person's line, you are using a shared line.

Answering a call on a shared line appearance

1.Press the call/line appearance button associated with the shared line appearance.

The ringing shared line appearance may be selected automatically if there are no other active calls. If you are on another call when a call comes in to a shared line appearance, you may have to select the ringing shared line appearance button (just like for an incoming call to a primary line).

2.Press the Answer softkey.

Answering a call on a shared line appearance is basically the same as a call on a primary line. If the ringing shared line appearance is selected, you can answer by picking up the handset, by pressing the Speaker or Headset button, or pressing the Answer softkey.

Joining a call on a shared line appearance

1.Scroll to the call in progress that you want to join.

2.Press the call/line appearance button for the shared line appearance, or press the Join softkey.

Avaya 1616/1616-I IP Deskphone User Guide

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Contents Avaya 1616/1616-I IP Deskphone User Guide Issue 2 FebruaryAvaya 1616/1616-I IP Deskphone User Guide February Logging in to and out of your telephone Features menu Introduction to the 1616/1616-I IP Telephone Overview of phone buttons and featuresDescription NameOverview of phone buttons and features Feature Button LEDs LEDsCall/Line Appearance Button LEDs Icons in the telephone display Scrolling and navigationIcon Description Paper labels Logging in to and out of your telephone Logging in to your telephoneLogging out of your telephone Page Redialing a number Making callsMaking a call Clearing a numberCalling a person from the call log Calling a person from the contacts listAnswering a call Handling callsPutting a call on hold Sending an incoming call directly to voice mailIgnoring an incoming call Muting a callTransferring a call Page Conference calls Making a conference callAdding a person on hold to a conference call Putting a conference call on hold Viewing conference detailsDropping the last person added from a conference call Silencing a person on a conference call Dropping a person from a conference callPage Logging into your voice mail Getting your messagesPage Bridged call appearances Answering a call on a bridged call appearanceJoining a call on a bridged call appearance Making an outgoing call on a bridged call appearance Shared line appearances Answering a call on a shared line appearanceJoining a call on a shared line appearance Making an outgoing call on a shared line appearance Contacts Viewing contacts detailsAdding a new contact Editing a contact Deleting a contactPress More Delete Deleting a contact Contacts Avaya 1616/1616-I IP Deskphone User Guide February Call log Viewing the call logViewing call log details Adding an entry from the call log to your contacts list Removing an entry from the call logClearing all entries from the call log Select Applications Turning call logging on or offCall log Avaya 1616/1616-I IP Deskphone User Guide February Forwarding a call Advanced telephone featuresSend all calls Calling a person from the corporate directoryActivating Extension to Cellular EC500 Activating Extension to Cellular EC500 Page Accessing the Features menu Features menuPage Avaya Menu Adjusting the brightness or contrast of the displayTurning button click sounds on and off Changing the ring patternTurning visual alerting on or off Turning error tones on or offTurning the call timer on or off Select Call TimersSetting redial options Setting the audio pathSelect Audio Path Select Automatic Gain Control Setting automatic gain controlTurning show incoming call on or off Select Show Incoming CallViewing network information Changing the languageIndex Index Features

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