Chapter 11: Advanced telephone features
Avaya call management systems provide many advanced telephone features such as Directory, Call Forwarding, and Abbreviated Dial buttons. These features are administered on the feature buttons on your telephone. The features are identified on the associated paper labels. The features that have been administered for your telephone are also listed in the Features Menu that you can access from the Phone display. For more information about the Features Menu, see Features menu on page 41.
The features that are available to you depend on what your administrator has assigned to your telephone. A few of the most commonly administered features are explained below. For more information about all the features that are available for your extension, contact your system administrator.
Forwarding a call
The Call Forward feature allows you to forward your incoming calls to another number. You must enter the telephone number where the calls will be forwarded each time you use this feature. You can forward calls only to internal numbers.
If you use a Feature Access Code to enable call forwarding, the forwarding icon does not appear in the phone display.
1.Press the CFrwd feature button.
You hear a dial tone prompting you to dial the forwarding number.
2.Dial the number you want to forward your calls to.
After you dial the number, you hear a confirmation tone. The forwarding icon appears on the top line of your phone display, and the green LED next to the feature button turns on.
3.To turn call forwarding off, press the CFrwd feature button.
The forwarding icon no longer appears on the top line of your phone display, and the green LED next to the feature button turns off.
Avaya | February 2010 37 |