Cisco Systems 30X manual Upgrading Your Phone’s Firmware

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Installing Your Phone	2
Installing Your Phone
Upgrading Your Phone’s Firmware

If the phone does not start, confirm your installation and connections. If these are correct, try unplugging the phone and plugging it back in again. If you still don’t see the display, then contact your phone administrator or Internet Telephony Service Provider (ITSP).

Upgrading Your Phone’s Firmware

Firmware updates are done from the Cisco Configuration Assistant. For detailed upgrade instructions, see the Cisco Configuration Assistant Smart Business Communications System Administrator Guide for your software release. See the “Phone Load Management” section in the “Maintenance” chapter.

To upgrade:

STEP 1 Download the phone software to your PC that is running the Cisco Configuration Assistant software.

STEP 2 Launch the Cisco Configuration Assistant (CCA) and connect to the customer site or UC 500 device.

STEP 3 Choose Home > Topology to open the Topology View if it is not already open.

STEP 4 On the PC running CCA, locate the phone firmware file that you downloaded from Cisco.com (for example: spa30X-7-4-4.bin).

STEP 5 In the Topology View, use the mouse to drag the phone load file from your PC and drop it onto the UC 500 icon.

If CCA recognizes the file as a valid phone load, a popup dialog displays and you are prompted to upload the file.

STEP 6 Click Upload. The dialog displays the upload and upgrade progress.

STEP 7 Right-click the phone icon in the CCA topology view and restart the phone.

Cisco Small Business IP Phone SPA 30X User Guide (SPCP)

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Contents User Guide June Using Basic Phone Functions Contents Getting StartedInstalling Your Phone Using Advanced Phone Features ContentsCustomizing Your LCD Screen Cisco SPA Appendix a Where to Go From HereAbout This Document Getting StartedOrganization Overview of the Cisco Small Business IP Phones Caring for Your Phone Getting to Know the Cisco SPACisco SPA Screen Lines SoftkeysPhone Feature Description Phone Feature Description System. See Softkey Buttons, Button Function Softkey ButtonsUsing Keypad Shortcuts Before You Begin Installing Your PhoneConnecting the Power Installing Your Cisco SPA 301 IP PhoneConnecting the Handset Cisco SPA 301 Phone Ethernet Connection Connecting Your Cisco SPA 301 to the NetworkCisco SPA 303 Phone Connections Installing Your Cisco SPA 303 IP PhoneConnecting Your Cisco SPA 303 to the Network Optional Connecting Wired and Wireless Headsets Optional Installing the Cisco SPA 303 StandOptional Connecting a PC to Your Cisco SPA Optional Mounting Your Cisco SPA 30X Phone to the Wall MB100 Wall Mount Kit Installing Your Phone Installing Your Phone Plug in the Ethernet and power cables Hang onto screws mounted in the wall Reversing the Handset Retention Tab Handset Retention Tab Default PositionHandset Retention Tab Reversed Verifying Phone StartupUpgrading Your Phone’s Firmware Using Basic Phone Functions Adjusting Call Volume and Muting Using Phone Hardware and Accessories Cisco SPAUsing the Speakerphone Using the Headset with Your IP PhonePlacing or Answering a Call Adjusting the Ringer VolumeUsing Mute Cisco SPA Using Hold and Resume Transferring Calls Cisco SPA Using Mute Cisco SPAPerforming an Attended Transfer Redialing a NumberForwarding All Calls Viewing and Returning Missed Calls Cisco SPAForwarding All Calls to Another Number Cisco SPA Picking Up a Call from Another Extension Cisco SPA Setting Do Not Disturb Cisco SPAPlacing a Three-Way Conference Call Using Call BackUsing the Local Directory Cisco SPA Using the Call History Lists Cisco SPA Accessing Voicemail Logging in to Your Phone/Extension Mobility Cisco SPA Using Advanced Phone FeaturesUsing Advanced Phone Features Adding and Using Speed Dials Cisco SPA Scroll to the entry that you want to delete Changing the LCD Screen Contrast Configuring the Phone Screen SaverCustomizing Your LCD Screen Cisco SPA Turning on the Screen Saver Immediately Updating Your Ring Tone Using the Interactive Voice Response Menu on the Cisco SPANumber Option Advanced Procedures for Technical Support PersonnelViewing Status Information and Statistics Rebooting, Restarting, and Resetting a PhoneUsing Advanced Phone Features Product Documentation SupportWhere to Go From Here Cisco Small Business