Cisco Systems 30X manual Overview of the Cisco Small Business IP Phones

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Getting Started	1
Getting Started
Overview of the Cisco Small Business IP Phones

Overview of the Cisco Small Business IP Phones

The Cisco Small Business IP Phones are full-featured VoIP (Voice over Internet Protocol) phones that provide voice communication over an IP network. The phones provide traditional features, such as call forwarding, redialing, speed dialing, transferring calls, conference calling and accessing voice mail. Calls can be made or received with a handset, headset or over a speaker.

IP phones also have special features not available in traditional phones. The Cisco Small Business IP phones contain Ethernet ports, or ports that allow them to be linked to the computer network. They also have additional Ethernet ports that allow a computer to be connected to the network through the IP phone. Unlike traditional phones, Cisco Small Business IP phones require a separate power source. This power adapter is included with the phone.

As stated in the “About This Document” section on page 4, this document covers the Cisco Small Business IP Phones when used as part of a system such as the Cisco Smart Business Communications System (SBCS). In this system, the phone network is managed by equipment such as the Cisco Unified Communications 500 Series. The Cisco Unified Communications 500 Series uses a protocol called Smart Phone Control Protocol (SPCP) to manage voice, data, and video traffic.

Setup of the phone network, including advanced configuration of the phones, is performed using Cisco Configuration Assistant (CCA) software. This software is available on Cisco.com. Documents for using CCA are listed in Appendix A, “Where to Go From Here.”

Cisco Small Business IP Phone SPA 30X User Guide (SPCP)

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Contents User Guide June Using Basic Phone Functions Contents Getting StartedInstalling Your Phone Contents Using Advanced Phone FeaturesAppendix a Where to Go From Here Customizing Your LCD Screen Cisco SPAGetting Started About This DocumentOrganization Overview of the Cisco Small Business IP Phones Getting to Know the Cisco SPA Caring for Your PhoneCisco SPA Screen Lines SoftkeysPhone Feature Description Phone Feature Description System. See Softkey Buttons, Softkey Buttons Button FunctionUsing Keypad Shortcuts Installing Your Phone Before You BeginConnecting the Power Installing Your Cisco SPA 301 IP PhoneConnecting the Handset Connecting Your Cisco SPA 301 to the Network Cisco SPA 301 Phone Ethernet ConnectionInstalling Your Cisco SPA 303 IP Phone Cisco SPA 303 Phone ConnectionsConnecting Your Cisco SPA 303 to the Network Optional Connecting Wired and Wireless Headsets Optional Installing the Cisco SPA 303 StandOptional Connecting a PC to Your Cisco SPA Optional Mounting Your Cisco SPA 30X Phone to the Wall MB100 Wall Mount Kit Installing Your Phone Installing Your Phone Plug in the Ethernet and power cables Hang onto screws mounted in the wall Handset Retention Tab Default Position Reversing the Handset Retention TabVerifying Phone Startup Handset Retention Tab ReversedUpgrading Your Phone’s Firmware Using Basic Phone Functions Using Phone Hardware and Accessories Cisco SPA Adjusting Call Volume and MutingUsing the Speakerphone Using the Headset with Your IP PhonePlacing or Answering a Call Adjusting the Ringer VolumeUsing Mute Cisco SPA Using Hold and Resume Using Mute Cisco SPA Transferring Calls Cisco SPARedialing a Number Performing an Attended TransferForwarding All Calls Viewing and Returning Missed Calls Cisco SPAForwarding All Calls to Another Number Cisco SPA Setting Do Not Disturb Cisco SPA Picking Up a Call from Another Extension Cisco SPAUsing Call Back Placing a Three-Way Conference CallUsing the Local Directory Cisco SPA Using the Call History Lists Cisco SPA Accessing Voicemail Using Advanced Phone Features Logging in to Your Phone/Extension Mobility Cisco SPAUsing Advanced Phone Features Adding and Using Speed Dials Cisco SPA Scroll to the entry that you want to delete Changing the LCD Screen Contrast Configuring the Phone Screen SaverCustomizing Your LCD Screen Cisco SPA Turning on the Screen Saver Immediately Using the Interactive Voice Response Menu on the Cisco SPA Updating Your Ring ToneAdvanced Procedures for Technical Support Personnel Number OptionRebooting, Restarting, and Resetting a Phone Viewing Status Information and StatisticsUsing Advanced Phone Features Support Product DocumentationWhere to Go From Here Cisco Small Business